Great service, staff came over when they saw we were looking at knives and ask if I wanted to try and was very helpful in talking about them, giving some advice or thoughts when asked with no feeling... See more
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See what reviewers are saying
Phoned Southampton store to check stock, phone answered promptly by manager, who after checking stock confirmed only one in stock and kept it back for our collection later that day. Well done good fri... See more
Very helpful assistant in the shop. Sorry, can't remember his name. He took the time to explain about the different types of kitchen knives. He let me try chopping some vegetables to see which knife h... See more
We brought our new pans from Southampton store. Excellant customer service. The lady was informative, friendly and helped us choose a lot morr than we intended. The pans are great quality and love thr... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 62 Westquay Shopping Centre, SO15 1QE, Southampton, United Kingdom
- 023 8268 1036
4.7
Excellent
250 reviews
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Reply from ProCook - Southampton
We appreciate your positive feedback. We are so happy to hear that you found our staff polite and our prices reasonable. Thank you.
Helpful staff and great products at a…
Helpful staff and great products at a reasonable price
December 15, 2025
Reply from ProCook - Southampton
We appreciate your positive feedback. We are so happy to hear that you found our staff helpful and our products great and reasonably priced.
Great products and really helpful staff…
Great products and really helpful staff in the store in West Quay
December 4, 2025
Reply from ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy you liked our products and helpful staff.
Good product and excellent service …
Very helpful shop assistant who helped me get what in needed. Good product and excellent service
December 12, 2025
Reply from ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy to hear that our shop assistant was helpful and you liked our product and service.
Reply from ProCook - Southampton
We appreciate you taking the time to leave us this great review! We are so happy you found our service helpful and cheerful.
Could do better on customer service
I found the service on the shop floor a little abrupt and not helpful to my question or a way to resolve it.Still made a purchase, service at the tills was more appropriate. The products I purchased I'm very happy with.
December 9, 2025
Reply from ProCook - Southampton
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Reply from ProCook - Southampton
We're so happy you found our shop lovely, well-laid out, and offering good value. Thanks for your positive feedback!
I bought 3 baking trays on special…
I bought 3 baking trays on special offer, I needed some that my dishwasher wouldn't ruin , these are fab ,and the service I received was really helpful and friendly, will definitely buy more
November 16, 2025
Reply from ProCook - Southampton
We're happy to hear that the baking trays meet your needs and that you found our service helpful and friendly. Thank you for your positive feedback; we appreciate it!
Great products, sensible prices…
I've bought various products from Procook, namely pans, most recently a ceramic frying pan with lid. These get a lot of use in our family kitchen. All are well-designed and made and are sensibly priced. Nice staff in the Southampton store. Recommended.
November 20, 2025
Reply from ProCook - Southampton
We're happy to hear that you've had positive experiences with our products, especially the ceramic frying pan. It's great to know that you appreciate the design, quality, and pricing, and that you find our staff in Southampton helpful. Thank you for your recommendation!
Staff friendly and helpful.
Staff friendly and helpful.
Did find it very difficult to get round as I was in a shopping centre mobility scooter. This meant I couldn't look at products and buy yet more. I returned a faulty product and exchange was easy. Staff patient just a shame I couldn't get round easily.
November 20, 2025
Reply from ProCook - Southampton
We appreciate your feedback and are glad our staff was helpful and patient. We're sorry you experienced difficulty navigating the store with your mobility scooter and couldn't browse as you wanted. We'll review accessibility to improve the shopping experience for all customers.
The customer service was excellent.
The customer service was excellent.
A very helpful staff member who was also teaching a new colleague.
She’s a credit to your team.
November 17, 2025
Reply from ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy to hear about the excellent customer service and the helpful staff member.
High quality reasonably priced and…
High quality reasonably priced and fantastic customer service from southampton store
November 16, 2025
Reply from ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our Southampton store's customer service fantastic, our products high quality, and our prices reasonable.
Brilliant service and we were offered…
Brilliant service and we were offered to cut vegetables to try the knife out too which i thought was great.
November 16, 2025
Reply from ProCook - Southampton
We're glad you enjoyed your experience and found our service brilliant. It's great to know you appreciated the opportunity to test the knife. Thanks for your positive feedback!
Reply from ProCook - Southampton
We're so happy you found beautiful items in our shop. Thank you for your wonderful feedback; we appreciate it greatly.
Very helpful customer service
September 27, 2025
Reply from ProCook - Southampton
We appreciate you sharing your experience. We are so happy to hear our customer service was helpful to you!
VERY HELPFUL AND KNEW WHAT SHE WAS…
VERY HELPFUL AND KNEW WHAT SHE WAS TALKING ABOUT
November 12, 2025
Reply from ProCook - Southampton
We're happy to hear that our team member was helpful and knowledgeable. We appreciate you taking the time to share your positive experience.
Reply from ProCook - Southampton
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful staff
Very helpful staff, good selection to choose from and plenty of stock
Reasonable prices too !
November 13, 2025
Reply from ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful, liked our selection, and reasonable prices.
Reply from ProCook - Southampton
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Consider Argos before buying this
I think for an equivalent price I can get a more robust model, this one has a plastic container which is ok but if I use it for 30 seconds it makes a metallic burning smell as if it is only designed to blend water.
November 9, 2025
Reply from ProCook - Southampton
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
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