Great service, staff came over when they saw we were looking at knives and ask if I wanted to try and was very helpful in talking about them, giving some advice or thoughts when asked with no feeling... See more
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Phoned Southampton store to check stock, phone answered promptly by manager, who after checking stock confirmed only one in stock and kept it back for our collection later that day. Well done good fri... See more
Very helpful assistant in the shop. Sorry, can't remember his name. He took the time to explain about the different types of kitchen knives. He let me try chopping some vegetables to see which knife h... See more
We brought our new pans from Southampton store. Excellant customer service. The lady was informative, friendly and helped us choose a lot morr than we intended. The pans are great quality and love thr... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 62 Westquay Shopping Centre, SO15 1QE, Southampton, United Kingdom
- 023 8268 1036
4.7
Excellent
250 reviews
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Supreme service at Southampton
Shopped at Southampton. Initially, Katie listened to all my needs and tried to resolve this. As the dinner service was a clearance item, she could only source one, but we needed 2. She, along with Carly contacted Bournemouth for my husband to buy on Tuesday. There was initially no answer but they persisted. We found that even though we had left the shop, they had made a reservation on our behalf. We have shopped with Procook previously but this service was above and beyond. I have spoken to one of the ladies concerned but feel that when things are so right it should be acknowledged by managers. You deserve to know about your people. We will return. Thank you once again. Karen
January 31, 2026
Unprompted review
Reply from ProCook - Southampton
We appreciate you taking the time to share your positive experience in Southampton. We're happy to hear that the team went above and beyond to meet your needs and make a reservation for you. It's wonderful to know that their persistence and dedication were so helpful. We value your acknowledgment of their exceptional service, and we will certainly share your kind words with management. We look forward to welcoming you back in the future.
High quality products at a fair price.
January 28, 2026
Reply from ProCook - Southampton
We appreciate your positive feedback; we're so glad you value our high-quality products at a fair price.
Great variety and great customer sevice…
Great variety and great customer sevice very helpful
January 17, 2026
Very friendly staff
Very friendly staff. Who took me p what I wanted. Knowledgeable too
January 26, 2026
Ok recomendet
January 25, 2026
Reply from ProCook - Southampton
We appreciate your positive feedback regarding our polite staff and cookware selection; we are so happy you enjoyed them!
Reply from ProCook - Southampton
We appreciate you letting us know everyone was very helpful, and that your visit was quick. We're so happy to hear it!
Great jobs alls well
January 18, 2026
Reply from ProCook - Southampton
We appreciate your positive feedback; we are so glad everything went well during your visit with us.
Pro Cook is as the name implies a pro…
Pro Cook is as the name implies a pro cooking suppler. The company is reliable and you pay for what you get,
January 13, 2026
Reply from ProCook - Southampton
We appreciate you taking the time to share your experience. We're so happy to hear that you find us a reliable pro cooking supplier, and that you get what you pay for.
The pans and plates look great!
January 17, 2026
The staff were very knowledgeable and…
The staff were very knowledgeable and friendly
January 18, 2026
Reply from ProCook - Southampton
We appreciate you letting us know our staff was knowledgeable and friendly! We are so happy to hear it. Thank you.
Great shop in Southampton West Quay
Great shop in Southampton West Quay. Fantastic range of items, and pleasant staff.
January 17, 2026
I went in to buy a knife after having a…
I went in to buy a knife after having a terrible experince next door in john lewis. I was greeted by friendly staff was shown the knives i had selected and was allowed to handle them. I would definatly return as they had lits of other items ideal for the cook
January 16, 2026
Perfect cooking
Perfect cooking, a little bit heavier than I would expect, but I definitely buy another one.
January 11, 2026
Reply from ProCook - Southampton
We're glad you enjoyed the cooking! We appreciate your feedback about the weight and are happy you'd consider purchasing again. Thanks!
Been looking everywhere for a salt and…
Been looking everywhere for a salt and pepper grinder in gold live and works well !
January 11, 2026
Reply from ProCook - Southampton
We're happy to hear that you found the gold salt and pepper grinder you were looking for and that it works well! Thanks for your positive feedback.
Reply from ProCook - Southampton
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Great service today in store
Great service today in store , i found the staff friendly and didn’t push me in the buying. will come back again what a lovely shop
January 12, 2026
Reply from ProCook - Southampton
We're so glad you enjoyed our service and found our staff friendly and not pushy. We appreciate your kind words and look forward to your next visit to our lovely shop!
Satisfy with the products and quality
Satisfy with the products and quality, definitely will buy again, thank you for the high standards!
January 10, 2026
Reply from ProCook - Southampton
We appreciate you taking the time to share your thoughts! We are so happy to hear that you are satisfied with the products and quality. We look forward to your next purchase.
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