ProCook - Street Reviews 1,002

TrustScore 5 out of 5

4.8

Unit 64, Clarks Village, BA16 0HN Street, GB


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Rated 4 out of 5 stars

No problem, our question were answered quickly , By 2 different assistants both with a very pleasant manner.

Rated 5 out of 5 stars

We bought some knives, the staff were extremely helpful allowing us to use them to slice some vegetables that they had in store, overall a great experience

Company replied

Rated 5 out of 5 stars

helpful and friendly staff, and a great choice of products in store. I bought the professional, oven safe, frying especially to make tart tatin, and I must say it performed very well. The non-stick c... See more

Company replied

Rated 5 out of 5 stars

I've just bought my first place and as a result, needed a decent set of saucepans to last me for a good few decade. My parents had used ProCook in the past (as we still have some of those saucepans fr... See more


Company details

  1. Kitchen Supply Store

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Unit 64, Clarks Village, BA16 0HN, Street, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Staff always friendly and everything…

Staff always friendly and everything you need for a reasonable price

May 19, 2026
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Reply from ProCook - Street

We appreciate your kind words about our friendly staff and reasonable prices. We are happy to hear you found everything you needed.

Rated 4 out of 5 stars

No problem

No problem, our question were answered quickly ,
By 2 different assistants both with a very pleasant manner.

May 13, 2026
Rated 5 out of 5 stars

Very Friendly and informative staff

Very Friendly and informative staff
They had what i required in stock
a very neat and tidy store

May 9, 2026
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Reply from ProCook - Street

We appreciate your positive feedback! We're so glad you found our staff friendly and informative, and our store neat.

Rated 5 out of 5 stars

Great staff

We bought some knives, the staff were extremely helpful allowing us to use them to slice some vegetables that they had in store, overall a great experience

May 16, 2026
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Reply from ProCook - Street

We're so happy to hear you had a great experience with our staff and enjoyed trying out the knives! Thank you for sharing.

Rated 5 out of 5 stars

Fabulous service

Never have I ever received such fabulous service in a shop, throughout my visit I was greeted and helped by a wonderful young gentleman called Dan, he was extremely helpful, knowledgeable and we had a good laugh as well, absolutely wonderful service, will definitely be returning

May 12, 2026
Rated 5 out of 5 stars

Great service and fab products at a…

Great service and fab products at a good price

May 10, 2026
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Reply from ProCook - Street

We appreciate your positive feedback! We are so happy you enjoyed our service, products, and good prices.

Rated 5 out of 5 stars
ProCook - Street logo

Reply from ProCook - Street

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Rated 5 out of 5 stars

Staff very friendly and not to pushy

The young lady in the shop was very knowledgeable and was able to answer all of my questions

May 9, 2026
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Reply from ProCook - Street

We're so glad our team member was knowledgeable and answered all your questions. We appreciate your kind words!

Rated 5 out of 5 stars

Good staff

Good staff, good products

May 6, 2026
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Reply from ProCook - Street

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Rated 5 out of 5 stars

Such a large selection of cooking…

Such a large selection of cooking appliances, good quality, very reasonable prices, courteous and helpful staff. An excellent experience.

April 24, 2026
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Reply from ProCook - Street

We appreciate you taking the time to leave us this great review! We're so happy to hear that you found a large selection of cooking appliances with courteous staff.

Rated 5 out of 5 stars

Seasoning…

I bought the salt & pepper automatic grinders for my friends. We have those also & found them to be good quality. The staff in the store were helpful & polite.

April 22, 2026
Rated 5 out of 5 stars

All good for me

April 20, 2026
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Reply from ProCook - Street

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us

Rated 5 out of 5 stars

Helpful staff

Helpful staff, quality products

April 20, 2026
ProCook - Street logo

Reply from ProCook - Street

We appreciate your positive feedback regarding our helpful staff and quality products; we are delighted!

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