Excellent service by very helpful assistant. My plates were beautifully wrapped to protect them until I got home and I’m very pleased with them.
Company replied
Location
Switch locationUnit 64, Clarks Village, BA16 0HN Street, GB
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See what reviewers are saying
We have bought from Procook for many years and have always being pleased with the products and service. We needed new frying pans and bought various options - non Procook. Disappointed with th... See more
We needed a couple of items and found our previous range not available. A lovely member of staff helped, asking our needs and requirements and found a perfect replacement. So glad we had her advice as... See more
A really positive shopping experience. The staff are knowledgeable and honest about the performance of their equipment. We wanted to change the set on offer with different sized pans and the chap th... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 64, Clarks Village, BA16 0HN, Street, United Kingdom
4.9
Excellent
1K reviews
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Great customer service in Street
Great customer service in Street. Great quality product 10/10
June 9, 2026
Great service in the outlet shop and…
Great service in the outlet shop and good value for money
June 10, 2026
A really positive shopping experience
A really positive shopping experience. The staff are knowledgeable and honest about the performance of their equipment. We wanted to change the set on offer with different sized pans and the chap that helped us did a great job of repricing it so we got what we wanted at a reasonable price. They sorted out our guarantee for the equipment there and then and have everything bagged and ready for us to collect at the end of the day. Simple, effective, transparent and reliable. Sounds easy enough but not a lot of places achieve this.
And the pans are excellent, we went with stainless steel rather than non stick and the performance difference is very noticeable!
June 5, 2026
Excellent, knowledgeable staff.
Helpful ( non pushy) staff, with good product knowledge - Thank you.
June 5, 2026
Good experience.
Polite, friendly staff and the store always looks neat, tidy and clean. It’s always a pleasure shopping in ProCook.
June 9, 2026
Staff very friendly and helpful
Staff very friendly and helpful, such a large selection of items as well.
June 2, 2026
Always attentive and helpful
June 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The shop was clean, well presented
The shop was clean, Well played out and the shop attendant were attentive but not overly
May 15, 2026
Reply from ProCook - Street
We're so glad you found our shop clean, well-organized, and our staff attentive! We appreciate your kind words.
Very helpful young man that served us
Very helpful young man that served us. I bought a set of saucepans and a wok. Pleased with my choices and all good so far.
May 28, 2026
The young lady who served us was an…
The young lady who served us was an absolute joy very friendly and knowledgeable.
June 5, 2026
The guy in the shop was very helpful he…
The guy in the shop was very helpful he opened the box so we could see the product we wanted.
June 5, 2026
Very pleased and helpful advice.
June 1, 2026
Clarke Village
Very friendly and helpful staff who chatted and listened and ensured we got the correct product.
May 30, 2026
Lily and Nicole who served me were…
Lily and Nicole who served me were great,very friendly,polite and knowledgeable.
Thank you ProCook
May 29, 2026
Reply from ProCook - Street
We're so glad our team members were friendly, polite, and knowledgeable. Thank you for your kind words!
Reply from ProCook - Street
We appreciate your feedback!
Excellent service and advice from the…
Excellent service and advice from the team in the shop.
May 24, 2026
Reply from ProCook - Street
We're glad our team provided you with excellent service and advice.
Good service good stock levels
Good service good stock levels, and food knowledgeable staff
May 17, 2026
Reply from ProCook - Street
We're delighted you found our service, stock, and staff knowledgeable! Thank you for sharing.
Good service as always
May 16, 2026
Reply from ProCook - Street
We appreciate your kind words. Thank you for your continued support.
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