Staff was very helpful, i had some questions which they answered very professional. I do recommend going into the shop if you are not sure what products suits your needs best because they will provide... See more
Location
Switch locationUnit 94A Great Western Designer Outlet, Kemble Drive, SN2 2DZ Swindon, GB
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See what reviewers are saying
Helpful Assistant with good advice and product knowledge. Good quality products at reasonable prices. Even gave consideration to how we would carry products from store to car with additional carry bag... See more
Exceptional sales man and service. There was literally nothing we could have asked about the items we were looking at and comparing that the sales man couldn’t have answered - he was just brilliant. I... See more
The lady in the store was professional and kind, and went the extra mile to check the stockroom and bring out some additional items for me. She was also very patient and efficient when wrapping every... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 94A Great Western Designer Outlet, Kemble Drive, SN2 2DZ, Swindon, United Kingdom
4.9
Excellent
633 reviews
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Very good experience
Good quality products and great service. Very helpful, friendly and informative staff. Shop was also well stocked.
September 11, 2025
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our products good quality and our staff helpful.
Best shopping experience in a long time
We came into ProCook intending to buy several items. While looking at saucepans a sales assistant asked if we needed any help,we did. He then advised us about the saucepans. When we returned after deciding what set we wanted he was a further help, checking did we want non stick frying pan or not. Then advised us on knives and sharpener, utensils and offers.
September 13, 2025
Reply from ProCook - Swindon
We're happy to hear that our sales assistant was helpful during your visit. It's great to know the advice on saucepans, knives, and utensils was beneficial to you. Thank you for your positive feedback!
Very helpful staff
September 6, 2025
Reply from ProCook - Swindon
We appreciate your feedback! We are so glad you experienced great and pressure-free customer service; thank you for letting us know.
very pleased with the shop and staff
We were very pleased with the help the staff gave us. Nothing was too much trouble . The whole experience was good and resulted in a second purchase after advice from the assist
August 29, 2025
Reply from ProCook - Swindon
We're very pleased to hear that our staff were so helpful and accommodating. It's great to know that your overall experience was positive and led to a second purchase thanks to their guidance.
Limited access
Half the shop was shut so we were unable to see half of the products
I understand that stuff might need to be moved around but doing it during open hours
August 28, 2025
Reply from ProCook - Swindon
We regret that part of the shop was closed, limiting your product view. We acknowledge that this timing was inconvenient, and we'll review our procedures. Thanks for your feedback.
Reply from ProCook - Swindon
We appreciate your feedback! We're happy our staff was friendly and helpful to you, and we thank you for letting us know.
Very good and pleased with product
August 23, 2025
Reply from ProCook - Swindon
We appreciate your wonderful feedback! We are delighted you are pleased with our very good product.
Helpful knowledgable staff and good…
Helpful knowledgable staff and good tools,we always use Procook.
August 23, 2025
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our staff and tools helpful.
Very professional
Very professional and polite young shop assistant. Paid attention to our needs and provided clear and concise product information.
August 26, 2025
Reply from ProCook - Swindon
We appreciate you taking the time to share your experience. We're so happy to hear that you found our shop assistant professional and polite and that they provided clear product information.
not pushy
Acknowledged as soon as we entered the store, asked if we required help, answered questions all without being pushy.
August 21, 2025
Reply from ProCook - Swindon
We're happy to hear that you felt acknowledged and received helpful, pressure-free assistance in our store. Thank you for sharing your positive experience with us!
Always love my Procook purchases
Always love my Procook purchases. Great quality, lovely cookware and from the Outlet always at a great price.
August 19, 2025
friendly helpful service
Had a fault with a salt mill - replaced without any fuss or hesitation. Very friendly helpful service
August 21, 2025
Reply from ProCook - Swindon
We're happy to hear that our service was helpful and the salt mill replacement was seamless. Thank you for your positive feedback; we appreciate it a lot!
Pleasant lady that served us
Pleasant lady that served us. Plenty of eye contact and smiled. Shop well stocked. Clean and tidy. Everything wrapped at the till. Wished us a good day. Service was great.
August 19, 2025
Helpful staff and found what I was…
Helpful staff and found what I was looking for at a reasonable price
August 22, 2025
Reply from ProCook - Swindon
We appreciate your review! We're so happy to hear you found our staff helpful and what you were looking for at a reasonable price.
Very helpful staff
Very helpful staff. Found exactly what I was looking for. Even to the point of letting me try out chopping knife before I decided which knife setwas thinking of buying.
As I spent over £100,free parking was a bonus I wasn't expecting.
August 19, 2025
Reply from ProCook - Swindon
We appreciate your positive feedback. We are so happy to hear you could easily find what you were looking for and that our staff was helpful.
Customer service was very good
July 28, 2025
Reply from ProCook - Swindon
We appreciate your feedback on our customer service! We are so glad you had a very positive experience interacting with our team.
Everything was great
Everything was great, the staff was excellent and the products were of high quality. Thank you.
July 31, 2025
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found everything great, including our high-quality products and excellent staff.
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