We fell upon the store nor realising there was one in Swindon. Lots of selection, and space to browse all on display. Excellent customer service that was greatly appreciated.
Location
Switch locationUnit 94A Great Western Designer Outlet, Kemble Drive, SN2 2DZ Swindon, GB
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Great and attentive service from the lovely team members. The store was clean, organised and welcoming. Thank you.
Company replied
We came into ProCook intending to buy several items. While looking at saucepans a sales assistant asked if we needed any help,we did. He then advised us about the saucepans. When we returned after dec... See more
Company replied
Very good quality and value for money. Good size stock pot. Would have loved if this size was made in tri-ply. The Frying pan is amazing too. Even heat distribution and food does not stick to the pan... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 94A Great Western Designer Outlet, Kemble Drive, SN2 2DZ, Swindon, United Kingdom
4.9
Excellent
605 reviews
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Shop assistant very helpful ensuring we…
Shop assistant very helpful ensuring we got the set we really needed. Also liked being able to make up my own set not necessarily the one put together by the shop!
April 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent customer service
We always love Procook products, they are very high quality and reliable, but what sets the Swindon store apart is the excellent level of service and care that we walk away with the exact products we want.
April 7, 2026
Reply from ProCook - Swindon
We're happy to hear you love our high-quality, reliable products. It's great to know the excellent service at our Swindon store ensures you find exactly what you want.
Got exactly what I wanted.
April 2, 2026
Good service and good value for money.
April 5, 2026
Reply from ProCook - Swindon
We appreciate your positive feedback! We are so happy you found our service and value for money to be good.
Really nice shop,young assistant very…
Really nice shop,young assistant very helpful and pleasant,will visit this shop again.
March 20, 2026
Great set of knives
Great range of products. Bought item in outlet store. Experience was good.
Bought a replacement set of knives, really impressed. Weighty in the handle which is just what I wanted and the knives are one unit.
March 29, 2026
Great experience
Loads of choice, staff were friendly and helpful. Happy with purchase. Would recommend.
March 24, 2026
Friendly staff
Lovely helpful friendly staff do anything to help me on my visit bought my saucepans and they put aside for collection when I'd finished all my shopping 👍
March 19, 2026
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful and you were able to purchase your saucepans.
I like the product quality and staff's…
I like the product quality and staff's were helpful. More verity will be helpful.
March 16, 2026
Reply from ProCook - Swindon
We appreciate your feedback and are happy to hear that you liked the product quality and found our staff helpful. We'll consider adding more variety.
Great service at store and they offered…
Great service at store and they offered to leave my shopping with them and have my lunch without carrying my purchase
March 15, 2026
Reply from ProCook - Swindon
We're glad you enjoyed your experience. It's wonderful to hear our team made your shopping more convenient, allowing you to enjoy your lunch without any burden. Thanks!
V helpful staff
March 17, 2026
What made this a great shop was the… Steve G
What made this a great shop was the amazing different cooking products that was on sale, and reasonably priced.
March 16, 2026
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you enjoyed our amazing and reasonably priced cooking products.
Had bought cooking trays in December…
Had bought cooking trays in December and used the big one 3 times and it cracked.
Rang up as I couldn't find a receipt and Sam said don't worry about it come in and we can change it.
Very happy outcome.
March 13, 2026
Excellent customer service in the shop…
Excellent customer service in the shop good quality product
March 9, 2026
Reply from ProCook - Swindon
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our customer service and product quality.
Thank you very much to Karol (in…
Thank you very much to Karol (in Swindon) who was knowledgeable and friendly. Not pushy at all.
The pans are fantastic quality and the cost is great.
March 1, 2026
Reply from ProCook - Swindon
We appreciate you taking the time to share your experience in Swindon. We're so happy to hear that you found our staff member knowledgeable and friendly and that you are pleased with the quality and cost of the pans.
Very helpful and knowledgeable staff
February 24, 2026
Reply from ProCook - Swindon
We appreciate you letting us know our staff was helpful and knowledgeable! We are so happy to hear it.
Reply from ProCook - Swindon
We appreciate you letting us know our staff was polite, friendly, and a great value; it means a lot to our team.
Reply from ProCook - Swindon
We appreciate your kind words! We're happy to hear that our team could provide knowledgeable and helpful support during your visit.
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