Checked website for the item I was looking for. Decided to go check it out in my nearest store at freeport. Found what I was after. Spoke to sales lady I think her name was Tracey, to see what she rec... See more
Company replied
Location
Switch locationUnit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD Stoke-on-Trent, GB
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See what reviewers are saying
Good value for money, excellent service. I do have an issue as when I unpacked the dinner services to wash them I found a chip on one of the dessert bowls. I emailed three days ago to Procook to ask... See more
Company replied
Frying pan number 3. First one completed damaged and replaced. Number 2 using it made me totally stressed out - I know! Solution was number 3, non stick, perfect omelette! The staff at my local store... See more
The staff are absolutely amazing very polite and very helpful the shop is well stocked with amazing items and very reasonable prices even better now there is a sale on and the service I was provi... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD, Stoke-on-Trent, United Kingdom
4.9
Excellent
668 reviews
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The staff were amazing
The staff were amazing, the lady we dealt with knew her stuff and was very helpful
April 19, 2026
Reply from ProCook - Talke
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff amazing and helpful.
I had a great experience your member of…
I had a great experience your member of staff was excellent and nothing was to much trouble the items I bought were exactly what I wanted.
I’ve bought products from this range going back at least fifteen years and they are all still in the same condition as when they were bought.
April 20, 2026
Reply from ProCook - Talke
We're happy to hear that a team member provided excellent service and the items met your expectations. It's great to know the products you purchased years ago are still in great condition. We appreciate your positive feedback.
Staff v helpful, great products…
Staff v helpful in finding the baking products I wanted to make a lovely gift set for my daughter-in-law 😊
Great service & products, will definitely be back!
April 16, 2026
Lovely clean shop
Lovely clean shop. Love al tbe things I can buy.Easy to get around with my rolator. Lovely staff. Sucha pleasure being served by them..pleasant , kind and well mannered
April 18, 2026
Retail Assistant really helpful
April 9, 2026
The staff were extremely helpful and…
The staff were extremely helpful and suggested ideas for keeping products looking new
April 11, 2026
Reply from ProCook - Talke
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear our staff were helpful in suggesting ideas.
Great experience at ProCook
I bought some new champagne glasses. I was very impressed with the layout and display in the shop. There was a great choice and all at competitive prices. Good quality products and great value for money.
The staff were very friendly approachable and courteous. It was a great experience
April 4, 2026
Reply from ProCook - Talke
We're happy you were impressed with our shop's layout and displays and found a great choice of champagne glasses at competitive prices. It's great to hear you found our staff friendly, approachable, and courteous. We appreciate your feedback.
The staff were very helpful has my wife…
The staff were very helpful has my wife is disabled and they helped were they could by moving items so she could see the stock you have aal the best to them
April 7, 2026
Reply from ProCook - Talke
We're happy to hear that our staff were able to assist your wife and make her visit easier. We appreciate you taking the time to share your positive experience and wish you all the best.
Staff member was very helpful and made…
Staff member was very helpful and made sure that I selected the correct size of knife block. She also brought the new product range to my attention and I shall be back in the near future to make additional purchases
April 3, 2026
Reply from ProCook - Talke
We're happy to hear that our staff member was helpful in selecting the correct knife block size. We appreciate that she brought the new product range to your attention, and we look forward to your return.
Lovely lady who served me
Lovely lady who served me, explained everything about my purchase. Very pleased.
April 2, 2026
Reply from ProCook - Talke
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you were pleased with the service you received.
Great service,great staff,great range…
Great service,great staff,great range of quality products.Always use this store.
March 31, 2026
Reply from ProCook - Talke
We appreciate you taking the time to leave us this wonderful review! We're so happy you enjoyed our great service, staff, and products.
Lovely staff nice shop atmosphere Well…
Lovely staff nice shop atmosphere Well laid out excellent products
March 28, 2026
Reply from ProCook - Talke
We appreciate you taking the time to leave us this wonderful review! We're so happy you enjoyed our lovely staff and excellent products.
We know how amazing the product is but…
We know how amazing the product is but the manager at the store advised us & she gave us Brilliant advice & helped us save money.
March 30, 2026
Reply from ProCook - Talke
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you received brilliant advice and saved money.
Very polite
Very polite, helpful and pleasant lady who took time to make conversation.
March 29, 2026
Reply from ProCook - Talke
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff member pleasant and helpful.
No high pressure sales just helpful and…
No high pressure sales just helpful and knowledgeable staff.
March 25, 2026
Reply from ProCook - Talke
We're glad you found our staff helpful and knowledgeable, and that you appreciated our sales approach. Thank you for your feedback.
Reply from ProCook - Talke
We appreciate you letting us know our staff was polite and helpful; it means a lot to our team.
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