Checked website for the item I was looking for. Decided to go check it out in my nearest store at freeport. Found what I was after. Spoke to sales lady I think her name was Tracey, to see what she rec... See more
Company replied
Location
Switch locationUnit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD Stoke-on-Trent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good value for money, excellent service. I do have an issue as when I unpacked the dinner services to wash them I found a chip on one of the dessert bowls. I emailed three days ago to Procook to ask... See more
Company replied
Frying pan number 3. First one completed damaged and replaced. Number 2 using it made me totally stressed out - I know! Solution was number 3, non stick, perfect omelette! The staff at my local store... See more
The staff are absolutely amazing very polite and very helpful the shop is well stocked with amazing items and very reasonable prices even better now there is a sale on and the service I was provi... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD, Stoke-on-Trent, United Kingdom
4.9
Excellent
669 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just cooking utensils only,ignites the…
Just cooking utensils only,ignites the imagination
March 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It's good
It's good, helpful service in Talke, always. Products are good and in most cases, prices are okay.
March 25, 2026
Reply from ProCook - Talke
We appreciate you taking the time to leave us this review. We're so happy to hear that you find our service helpful and our products good.
Very helpful staff giving you many…
Very helpful staff giving you many choices ie different manufacturers that sell the same items So going from price to price giving low to high Brilliant Vert helpful be calling again First class service thank you
March 21, 2026
Reply from ProCook - Talke
We're happy to hear that our staff were helpful in providing you with many choices from different manufacturers, allowing you to compare prices. It's great to know you received first-class service!
Very helpful assistant pleased with…
Very helpful assistant pleased with what we brought.
March 24, 2026
Reply from ProCook - Talke
We appreciate you letting us know our assistant was very helpful, and we're so happy you are pleased with your purchase.
More of the same please
I walked in not knowing if they even had the product i wanted, to be met by a warm smile and someone not overpowering, just helpful.
I was shown the item i wanted and allowed to chose for myself, without being told i needed the expensive ones. Thank you very much
March 23, 2026
Reply from ProCook - Talke
We're happy to hear you were greeted warmly and received helpful, non-overbearing assistance. We're glad you were able to choose the product you wanted without pressure. Thank you!
Great to deal with instore and online
March 14, 2026
Reply from ProCook - Talke
We are so glad that you had a wonderful experience with us both in-store and online. Thank you for your positive feedback!
Only bought 4 mugs but sales assistant…
Only bought 4 mugs but sales assistant was very pleasant. Will go back there when needing other kitchen items.
March 18, 2026
Reply from ProCook - Talke
We're happy to hear that you found our sales assistant pleasant and that you plan to return for other kitchen items. Thank you for your positive feedback!
Good product quality and in store good…
Good product quality and in store good customer service
March 16, 2026
Reply from ProCook - Talke
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our product quality and customer service.
Very helpful staff
The staff ask politely if you need any help, but don't mither you when just browsing. When we needed some information the lady was very knowledgeable and again was not pushy. I have purchased from Procook previously with a knife set over several visits and shall be doing the same again with pans.
March 15, 2026
Great service and help in the shop
Great service and help in the shop, is always an absolute must in a shop dealing with cooking equipment.
Also a good after service is required for people who have any problems after sales.
March 14, 2026
Reply from ProCook - Talke
We're happy to hear you received great service and help in our shop. We appreciate that good after-sales service is required for people who have problems.
The lady in the shop(afinity) was very…
The lady in the shop(afinity) was very knowledgeable and gave us good information
March 13, 2026
Reply from ProCook - Talke
We appreciate you letting us know our staff was helpful. We are so happy about the positive feedback!
The staff were very friendly and helpful
March 8, 2026
Reply from ProCook - Talke
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Reply from ProCook - Talke
We appreciate you letting us know the lady was helpful; it means a lot to our team that you had a great experience.
Reply from ProCook - Talke
We're glad you had a great experience with our customer service. Thank you for your feedback!
Your store manager spent a lot of time…
Your store manager spent a lot of time with me advising and helping me choose my purchase.
I'm very pleased to have a ProCook store nearby and value your company's ethics.
February 27, 2026
Reply from ProCook - Talke
We're happy to hear that our store manager assisted you with your purchase! It's great you value our company's ethics and having a store nearby. Thank you for the positive feedback.
Great range of culinary products
Great range of culinary products. Staff friendly and not pushy.
February 23, 2026
Reply from ProCook - Talke
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our products and staff.
Reply from ProCook - Talke
We appreciate your feedback and apologize for the delay in addressing your review. We value your time and insights.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.