Visited our nearest outlet at Trentham as always great staff very friendly and helpful great to browse around without any pressure. Made our purchases and as usual delighted with them. Highly recommen... See more
Location
Switch locationUnit 306-307 Trentham Garden, Trentham Estate, Stone Road, ST4 8JG Trentham, Stoke-on-Trent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have visited Procook stores in various locations and always found them well organised and the staff friendly. Of course, the main reason for shopping there is the quality of their stock. Having rec... See more
We decided to update some of our kitchen ware, and chose items from your shop in Trentham. The two assistants were very helpful and polite, really good service without being too intrusive
Oi love your aprons and now have five of them - all different but all the same good quality. I needed a splash back stencil for frying as stuff spits onto my cooker and marks it. I bought a different... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 306-307 Trentham Garden, Trentham Estate, Stone Road, ST4 8JG, Trentham, Stoke-on-Trent, United Kingdom
4.9
Excellent
787 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good advice and product knowledge.
July 11, 2026
From an advice question to a sales…
From an advice question to a sales position where very good one happy shopper, many thanks.
July 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We always have a walk around your shop…
We always have a walk around your shop when we’re in trentham and this time we found something of interest, the staff were well informed and helpful.
The products are good quality and reasonable price, not cheap but you get what you pay for
July 2, 2026
Reply from ProCook - Trentham
We're so glad you always enjoy visiting our shop in Trentham! It's wonderful to hear you found something of interest and that our staff were well-informed and helpful. We appreciate your positive feedback on our product quality and pricing.
I purchased 2 lovely mini cast iron…
I purchased 2 lovely mini cast iron casseroles, they are extremely smart and of excellent quality. The smiling young lady was most helpful and clearly enjoyed her work.
July 2, 2026
Reply from ProCook - Trentham
We're so pleased you're happy with your lovely mini cast iron casseroles and their excellent quality! We're also glad to hear our staff was helpful and enjoyed their work.
Everything especially the staff.
June 30, 2026
Reply from ProCook - Trentham
We appreciate you letting us know you enjoyed everything, especially our staff! We are so happy to hear it.
Very helpful very quickly served dry…
Very helpful very quickly served dry knowledgeable about the product and/offers available
June 21, 2026
Staff welcoming and helpful when i…
Staff welcoming and helpful when i needed to exchange an item,shops are always well equipped and clean/tidy.
April 11, 2026
Reply from ProCook - Trentham
We're so happy you found our staff welcoming and helpful with your exchange! We appreciate your kind words about our well-equipped and clean shops.
Reply from ProCook - Trentham
We're glad you enjoyed your experience.
Very good service
Very good service, staff very helpful.
Good range of products, excellent quality.
June 14, 2026
Reply from ProCook - Trentham
We're so glad you enjoyed our products and found our staff helpful! Thank you.
Fab shop with wonderful staff.
June 13, 2026
Reply from ProCook - Trentham
We appreciate your kind words.
Very helpful in shop courteous and…
Very helpful in shop courteous and willing to help.
June 14, 2026
Reply from ProCook - Trentham
We're so glad our team was helpful and courteous. We appreciate your feedback!
Reply from ProCook - Trentham
We appreciate your kind words.
Great shop and customer service
Staff were super-helpful and the shop was really well laid-out.
June 10, 2026
Reply from ProCook - Trentham
We're so glad our staff was helpful and you liked our shop's layout. We appreciate your feedback!
Staff so very helpful and knowledgeable…
Staff so very helpful and knowledgeable of the products on offer
Second pan in this range - worth every penny -
It’s a pleasure to go into this shop - genuine customer service - staff seem happy to help. Thanks
June 10, 2026
Good nice and sharp
June 9, 2026
As I am disabled the shop was very…
As I am disabled the shop was very accessible the only part that was not accessible was the most important part, which was by the till. to get into and to get around with a small disabled scooter the shop did quite well compared to other shops. The rolling pin that I brought was of good quality, the staff was very helpful, the staff couldn't do any more to help me. So a big thank you 😊 for making my day out a really great day 😀 😊 😄 💕
June 13, 2026
Quick Stop
We made a quick stop to your shop we were on a coach trip. Staff were very helpful and was amazed at the range of your products. I will certainly go in to your shop in Norwich the nearest one to us.
June 7, 2026
I found the service very helpful…
I found the service very helpful pleasant and friendly.
June 4, 2026
Excellent service lovely shop with…
Excellent service lovely shop with plenty of choice. They are missing out on the sourdough revolution though no products designed for that. Also I love the darker green cast iron which has been discontinued
June 8, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.