Your staff were great with my son buying his first set of professional knives as an apprentice chef. They made sure everything was demonstrated really safely and went through everything with him in de... See more
Company replied
Location
Switch location2-3 Pydar Street, TR1 2AR Truro, GB
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See what reviewers are saying
The egg poacher as a product was very poor and in fact dangerous to use. It returned it to you store for a refund. We tried 3 other poachers from the store room and they all had the fault of an ill fi... See more
We were greeted with a lovely cheerful welcome. We explained what we were looking for. We received lots of advice and were shown a full range of products. Then we were left to investigate the range.... See more
Company replied
Came in to look for a new set of knives, Charlotte was of utmost help and pointed out all the information needed and was lovely to talk to! She made the whole experience of discussing styles, prices a... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
2-3 Pydar Street, TR1 2AR, Truro, United Kingdom
4.9
Excellent
957 reviews
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Reply from ProCook - Truro
We appreciate you letting us know our staff was polite, friendly, and knowledgeable; it means a lot to our team.
The young lady we served us courteous…
The young lady we served us courteous and knowledgeable
March 28, 2026
Really helpful and knowledgeable staff
Really helpful and knowledgeable member if staff.
March 26, 2026
Staff are always so helpful nothing is…
Staff are always so helpful nothing is ever a problem fantastic customer service
March 25, 2026
Reply from ProCook - Truro
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff are always helpful and provide fantastic customer service.
Lovely shop and helpful staff member
Lovely shop and helpful staff member. Very happy with my purchases.
March 19, 2026
Reply from ProCook - Truro
We appreciate you taking the time to leave us this wonderful review! We're so happy you enjoyed our lovely shop and helpful staff.
very help full
March 14, 2026
Reply from ProCook - Truro
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Helpful staff
The assistant was knowledgeable and very helpful in giving us different options for the product we were looking for
March 17, 2026
Reply from ProCook - Truro
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our assistant was knowledgeable and helpful in providing options.
You really couldn’t ask for better…
You really couldn’t ask for better customer service everyone is such a delight and so helpful
March 21, 2026
Reply from ProCook - Truro
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our customer service delightful and helpful.
Courtesy and helpfulness
Courtesy and helpfulness, spent time showing me all the options available.
March 19, 2026
Reply from ProCook - Truro
We appreciate you taking the time to leave us this great review! We're so happy to hear about the courtesy and helpfulness you experienced!
Reply from ProCook - Truro
We appreciate you letting us know our assistants were knowledgeable and helpful; it means a lot to our team.
Reply from ProCook - Truro
We appreciate you sharing that you enjoyed our excellent products and that our staff was lovely and helpful; it means a lot to our team!
Staff knowledge & engagement
March 15, 2026
The lady that served me was really…
The lady that served me was really helpful and very pleasant
March 17, 2026
Reply from ProCook - Truro
We appreciate you letting us know our staff member was helpful and pleasant; it means a lot to our team! We are so happy to hear it.
Attentive staff. Staff were very attentive and offered…
Staff were very attentive and offered advice regarding use of and taking care of the product.
March 8, 2026
Fantastic customer service at Truro
Fantastic customer service at Truro. Spoke to a lovely young lady who was very knowledgeable about the knives I purchased, advised about sharpening them and looking after them. Ended up buying a sharpening told and block to keep knives in. Will definitely be going in again.
March 5, 2026
Reply from ProCook - Truro
We're happy to hear that you had such a positive experience in Truro. We appreciate your kind words about our team member's expertise and helpful advice regarding knife care. Thank you for your purchase and we look forward to your next visit.
Reply from ProCook - Truro
We appreciate your positive feedback regarding our superb customer service and great product; we are so happy you are pleased!
Reply from ProCook - Truro
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our staff knowledgeable and friendly.
Reply from ProCook - Truro
We appreciate your positive feedback. We are so happy you were pleased with our products and staff.
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