The guidance and help we were offered at the Truro branch when buying kitchen knives was superb. We were not rushed with the purchase and given every opportunity to try the knives out on their choppin... See more
Location
Switch location2-3 Pydar Street, TR1 2AR Truro, GB
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See what reviewers are saying
Really nicely display in store of all products. Was able to purchase a kitchen tool that I required. Excellent quality. One year guarantee and good price especially as it was further reduced in the sa... See more
Your staff were great with my son buying his first set of professional knives as an apprentice chef. They made sure everything was demonstrated really safely and went through everything with him in de... See more
Company replied
The egg poacher as a product was very poor and in fact dangerous to use. It returned it to you store for a refund. We tried 3 other poachers from the store room and they all had the fault of an ill fi... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
2-3 Pydar Street, TR1 2AR, Truro, United Kingdom
4.9
Excellent
983 reviews
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Extremely helpful and professional…
Extremely helpful and professional staff. Very friendly. Excellent service.
September 1, 2026
Probably the best customer service…
Probably the best customer service ever. Really lovely and helpful services from the staffs.
August 29, 2026
served fairly quick in a busy shop
served fairly quick in a busy shop, bought a paring knife, absolutely razor sharp.
August 28, 2026
So helpful
So helpful, knowledgeable and lovely, nothing was too much trouble, even when I left one bag behind!
August 11, 2026
The staff were so friendly and very…
The staff were so friendly and very knowledgeable about the products on sale
August 25, 2026
Brilliant service…
The guidance and help we were offered at the Truro branch when buying kitchen knives was superb. We were not rushed with the purchase and given every opportunity to try the knives out on their chopping block and supplied vegetables - brilliant service! Thank you so much, we’ll be back soon.
August 27, 2026
The product was just what I wanted and…
The product was just what I wanted and the staff very helpful
August 22, 2026
Excellent service
Staff were so informative regarding the equipment I was looking at purchasing . They allowed me to trial the equipment and there was no pressure to purchase. I was extremely impressed with the whole experience and will certainly return .
August 25, 2026
Good quality products
Really nicely display in store of all products. Was able to purchase a kitchen tool that I required. Excellent quality. One year guarantee and good price especially as it was further reduced in the sale. Helpful, polite and friendly staff.
August 23, 2026
The two times we went into the shop…
The two times we went into the shop both assistants were absolutely fantastic, knowledgeable about the products we wanted to buy but also above and beyond lovely to our two young children who were with us.
August 17, 2026
Pleasant and informative staff at your…
Pleasant and informative staff at your Truro branch
August 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great shopping experience
Great quality items, and staff were really friendly and helpful.
August 15, 2026
Reply from ProCook - Truro
We're so pleased to hear you had such a positive experience with our service. Thank you for your feedback!
I was able to find what I was looking…
I was able to find what I was looking for easily and payment was easily made.
August 10, 2026
Reply from ProCook - Truro
We're delighted to hear that you easily found what you were looking for and that the payment process was simple for you!
One of the best company in the country
August 10, 2026
Reply from ProCook - Truro
We are so glad to hear such wonderful feedback. Thank you for your kind words; they mean a lot to us.
I walked in with a specific item in…
I walked in with a specific item in mind that I wanted and struggled to find. The great member of staff heard me and took em directly to a range of sizes of exactly the rice pans I wanted. Great value and service
August 14, 2026
Reply from ProCook - Truro
We're so pleased to hear that a member of our team was able to assist you in finding exactly what you were looking for. It's wonderful to know you found great value and service during your visit.
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