Quality products interesting offers I love visting pro cook any store This one specifically was a quick visit and I got lovely durable bowls and pasta plates Very good kitchen containers in... See more
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Location
Switch locationUnit 52 London Designer Outlet, Wembley Park Boulevard, HA9 0FD Wembley, GB
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I really wanted to let the head office know that you have amazing staff in your Wembely outlet branch. I received the best service from Mahek and I’ll never forget her support. Honestly I was clueles... See more
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We recently purchased a wok pan and a few smaller kitchen items from the ProCook store in Wembley Outlet, and we’re really pleased with our experience. The customer service was excellent—friendly, hel... See more
Company replied
I when the other day, my experience was one of the greatest , is hard now days to get a great experience awhile shopping especially before ending anyone's shift. Majority who is working in sales,co... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 52 London Designer Outlet, Wembley Park Boulevard, HA9 0FD, Wembley, United Kingdom
4.6
Excellent
408 reviews
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The service I received in the shop was…
The service I received in the shop was good - the pie dish was lovely and not expensive. What's not to like?
May 19, 2026
Reply from ProCook - Wembley
We're so happy to hear you enjoyed your experience and found our pie dish lovely and affordable. Thank you for your kind words!
Reply from ProCook - Wembley
We're glad you enjoyed your experience. We appreciate your positive feedback.
Reply from ProCook - Wembley
We are glad we could help.
Reply from ProCook - Wembley
We really appreciate your kind review.
Nice item..
May 4, 2026
Reply from ProCook - Wembley
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Wembley
We appreciate your kind words about our team.
The shop assistant was very polite and…
The shop assistant was very polite and friendly, she assist me to find things that I couldn’t see and also show me what was on offer.
April 22, 2026
Reply from ProCook - Wembley
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our shop assistant was polite, friendly, and helpful to you.
Great staff & service good prices for…
Great staff & service good prices for excellent products
April 26, 2026
Nice personal attention and helpfulness
April 22, 2026
Reply from ProCook - Wembley
We appreciate you letting us know about our personal attention and helpfulness; it means a lot to our team.
Excellent Service and Great Quality Products
We recently purchased a wok pan and a few smaller kitchen items from the ProCook store in Wembley Outlet, and we’re really pleased with our experience. The customer service was excellent—friendly, helpful, and knowledgeable. The quality of the products is also fantastic, and everything feels durable and well-made. We’ll definitely be returning for more kitchen essentials!
April 21, 2026
Reply from ProCook - Wembley
We're happy to hear that you're pleased with your experience at our Wembley Outlet store and that our team was friendly, helpful, and knowledgeable. It's great to know you find the quality of our products fantastic. We appreciate your positive feedback.
customer service is good
April 19, 2026
Reply from ProCook - Wembley
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with our service.
Quality products interesting offers
Quality products interesting offers
I love visting pro cook any store
This one specifically was a quick visit and I got lovely durable bowls and pasta plates
Very good kitchen containers in reasonable price
Pleasant customer service by the colleague on the counter thank you
April 18, 2026
Reply from ProCook - Wembley
We're happy you appreciate our quality products and interesting offers! It's great to know you found durable bowls, pasta plates, and kitchen containers at a reasonable price, and that you received pleasant customer service. We appreciate your positive feedback.
Great product at a reasonable price and…
Great product at a reasonable price and good service
April 11, 2026
Reply from ProCook - Wembley
We appreciate you sharing that you liked our great product, reasonable price, and good service; it means a lot to our team.
Staff did not understand me to do what…
Staff did not understand me to do what I want although I have said it several times.
April 6, 2026
Reply from ProCook - Wembley
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
HAPPY SHOPPER
The sales assistant was very helpful, she had good product knowledge and good communication skills.
Great shopping experience
April 9, 2026
A little disappointed
Only one member of staff there that I could see which is fine but she got VERY FLUSTERED by the two customers in front of me and I had to.wait a long time to be served. I was trying to buy a nakari knife which I had selected from the rack (cardboard sheath) of which there were a lot available to purchase only to be told when I did get to the till.they were out of stock. It's not that they were out of stock but there should be something there to say not available otherwise I would not have had to have waited all that time. HOWEVER ! Staff member very apologetic and polite and was doing her best. Store well presented and clean.
April 7, 2026
Reply from ProCook - Wembley
We appreciate your feedback and are sorry about the wait and the nakari knife stock issue. We will address the stocking and display concerns. We're glad you found the store clean and the staff member polite.
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