Represents great value in a small friendly store. You have to stop yourself buying too much but friendly staff and good to see IRL before you buy also. I did most my shop online weeks before but in pe... See more
Location
Switch locationUnit 1001, Montfichet Rd, E20 1EJ London, GB
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Really great choice and value for money products at all price levels. We purchased a set of Nihon Knives. Great quality product, simply but well packaged in recyclable cardboard. We were encouraged... See more
The staff at the Westfield Stratford store were very helpful. They were attentive without being overbearing. I usually avoid going into physical shops, but I will look forward to my next ProCook visit... See more
From the moment I walked into the store, the staff were attentive, supportive and friendly. I was able to shop and look around knowing that someone was there to help me if I had any questions. The cus... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 1001, Montfichet Rd, E20 1EJ, London, United Kingdom
4.8
Excellent
1K reviews
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The layout of the store was very good
The layout of the store was very good. The staff were very helpful, explaing how a product works and drawing our attention to special offers.
February 26, 2026
Reply from ProCook - Westfield Stratford
We're so happy to hear that you liked the store layout and found our staff helpful in explaining the product and special offers. We appreciate your feedback!
The help and advice I was given was…
The help and advice I was given was excellent and he was very professional.he help me understand what I was buying.he very polite and friendly.
February 26, 2026
Reply from ProCook - Westfield Stratford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received excellent help and advice and that our staff were professional and polite.
Staff were extremely helpful with…
Staff were extremely helpful with recommendations and helped me find the items I needed really quickly.
February 23, 2026
Reply from ProCook - Westfield Stratford
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was extremely helpful with recommendations and quick assistance.
Great experience
Great experience, staff member was amazing, solve the problem, and gone above and beyond by holding on to my shopping until the end of the day as I was going into central London and did not wanted to walk with kitchen knives in my hand.
February 21, 2026
Reply from ProCook - Westfield Stratford
We're glad you enjoyed your experience. It's great to hear that our staff member was amazing and solved the problem. We appreciate them going above and beyond to hold your shopping for you.
Reply from ProCook - Westfield Stratford
We appreciate you taking the time to share your positive experience with our selection; we are so happy you enjoyed it.
Reply from ProCook - Westfield Stratford
We appreciate you letting us know our staff was friendly and the service great; it means a lot to our team.
Had a lovely unexpected 10 minutes…
Had a lovely unexpected 10 minutes cutting vegetables trying out some knives. Salesman was helpful, friendly and enthusiastic and I bought a knife from him.
February 20, 2026
Reply from ProCook - Westfield Stratford
We're so glad to hear you enjoyed testing our knives and that our salesman was helpful! Thank you for your purchase; we appreciate your positive feedback.
custom service was excellent.
February 22, 2026
Reply from ProCook - Westfield Stratford
We appreciate your positive feedback regarding our excellent custom service; we are so happy you are pleased!
Great quality and service
February 20, 2026
Reply from ProCook - Westfield Stratford
We appreciate your positive feedback on our great quality and service; we are so happy you are pleased!
Reply from ProCook - Westfield Stratford
We appreciate you taking the time to leave us this great review! We are so happy to hear you enjoyed our team. Thank you.
Very helpful staff
February 20, 2026
Reply from ProCook - Westfield Stratford
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Very disappointed
Very disappointed, have used the pan for light cooking omelettes etc all fine but yesterday was pancake day and the hot oil won’t come off the pan, I’m busy scrubbing it at the moment. I would put a photo of it but I don’t think I have the option.
I have an Amway Queen frying pan that is over 40 years old and still perfect so I am very disappointed with my 3 day old procook pan ☹️
February 15, 2026
Reply from ProCook - Westfield Stratford
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Amazing staff
Great staff and a good saleswoman, suggested amazing items that we ended up buying.
February 16, 2026
Reply from ProCook - Westfield Stratford
We appreciate you sharing your thoughts! We're so happy to hear that you enjoyed our staff and the amazing items suggested by our saleswoman.
I bought a small glass jug that was…
I bought a small glass jug that was much cheaper than the equivalent Pyrex jug. The staff were very helpful and friendly. I love the pro cook products and I can’t resist a visit to a store wherever I go!!
February 15, 2026
The member of staff was helpful
The member of staff was helpful, friendly and knowledgeable.
February 10, 2026
Great selection .The staff at this…
Great selection .The staff at this store are polite lovely and helpful .I honestly love this store.
February 8, 2026
Great advice on knife choice !
February 8, 2026
Reply from ProCook - Westfield Stratford
We're glad our advice helped you choose a knife. Thanks!
The shop is bright and well laid out…
The shop is bright and well laid out with stock on show as well as in a storeroom, I found what I wanted quickly and was happy to browse the shelves for other items
February 4, 2026
Miss Parisa
It was the first ever kitchen brand I've bought pieces from in 2022, when I came to London and it's been with me since then. Still, I can find anything I need there and be sure of the quality.
February 7, 2026
Excellent Quality Cookware & Outstanding Customer Service
I am extremely happy with my ProCook saucepans and pots. The quality is outstanding — solid, well-designed, and perfect for everyday cooking. They heat evenly, are easy to clean, and feel truly premium. You can immediately tell they are made to last.
What made the experience even better was the exceptional customer service. The staff were incredibly helpful, knowledgeable, and patient. They took the time to explain everything clearly and ensured I chose the right products for my needs. Their professionalism and friendly attitude really stood out.
Overall, ProCook delivers both top-quality cookware and 5-star customer service. I would highly recommend ProCook to anyone looking for reliable products and a great shopping experience. I will definitely be purchasing again.
February 7, 2026
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