Very professional and friendly staff at the Stratford Westfield branch. A vast different to the ones in Westfield Shepherd’s Bush where I had a bad experience several years ago. I had decided not t... See more
Company replied
Location
Switch locationUnit 1001, Montfichet Rd, E20 1EJ London, GB
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See what reviewers are saying
A lady called Anisa came up to me to offer help. I was looking for a Japanese inspired knife set for my uncles birthday and a board to match with it. She was super helpful in explaining the knives and... See more
From the moment I walked into the store the sales assistant greeted me with a friendly smile and asked if I needed any help while not being over bearing. I knew what I needed but didn't know the pro... See more
The colleague serving us was very polite and informative about the egg cups having a 1 year guarantee which we weren't aware of .
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 1001, Montfichet Rd, E20 1EJ, London, United Kingdom
4.7
Excellent
965 reviews
Asks customers to review
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Multiple attempts to make my shop an…
Multiple attempts to make my shop an easier and greater experience from the staff working!
July 24, 2026
The colleague serving us was very…
The colleague serving us was very polite and informative about the egg cups having a 1 year guarantee which we weren't aware of .
July 22, 2026
Good Good Good Good Good Good Good Good…
Good Good Good Good Good Good Good Good Good Good Good Good
July 21, 2026
The service assistants were very…
The service assistants were very helpful and attentive. Not easy to find such a service nowsday.
July 22, 2026
Staff were really welcoming and helpful.
July 17, 2026
Warm Service
Soon as me and my friend entered the store in Stratford Westfield we were greeted by Hamim. He looked after us until we left the store. We bought 3 heavy dishes and he made sure we had our bags secured enough to get us home safety with the goods.
July 20, 2026
Great experience at ProCook Stratford
Great experience at ProCook Stratford, London.
July 5, 2026
Unprompted review
The very welcoming staff friendly…
The very welcoming staff friendly approachable, knowledgeable excellent
July 11, 2026
Great Experience
The assistant was very helpful and showed me where the measuring cups and spoons were. There was a good selection of different types of cups and spoons and the price was very reasonable.
July 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nice experience with help from staff
Sales partner is very helpful to look up the info for me with the sizes
July 4, 2026
Reply from ProCook - Westfield Stratford
We're so glad our sales partner was helpful in looking up the information you needed regarding sizes. Thank you for your kind words!
Love this shop
Love this shop, always a great experience, top quality products, displayed well with polite, knowledgeable staff.
July 7, 2026
Reply from ProCook - Westfield Stratford
We're so happy you love our shop and always have a great experience! We appreciate your kind words about our top-quality products, displays, and our polite, knowledgeable staff.
Friendly staff
July 7, 2026
Reply from ProCook - Westfield Stratford
We truly appreciate your kind words about our friendly staff and good service. Thank you for sharing your positive experience with us.
Airfryer health grill
The product i collected was already in a bag.
When I opened the bag the box was totally damaged and the item was full of finger prints .
We spoke to customer service after speaking to the store manager who was very unhelpful and dismissive.
We were worried that the item could possible be damaged internally due to the amount of damage to the box.
The customer service person then said he would get another item....airfryer health grill requested to stratford westfield by Saturday and we would have to return the item ourselves.
We have now had an email stating the item we were promised would be at stratford will not worries there.
I am so disappointed with the service provided and would appreciate a reply.
Kind regards Sallyanne goyette
July 7, 2026
Reply from ProCook - Westfield Stratford
SALLYANNE
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
All good staff was very kind and nice
All good staff was very kind and nice. Even knife is very sharp cut my finger 🤓🥲
July 4, 2026
Reply from ProCook - Westfield Stratford
We're glad to hear our staff was kind. We hope your finger is okay! We appreciate your feedback.
Very professional and friendly staff at…
Very professional and friendly staff at the Stratford Westfield branch. A vast different to the ones in Westfield Shepherd’s Bush where I had a bad experience several years ago.
I had decided not to use procook again, but the Stratford branch staff provided excellent service. Friendly, welcoming and knew their goods well. I have changed my idea about the shop. Will be happy to go into the stores again.
July 4, 2026
Reply from ProCook - Westfield Stratford
We're so happy to hear that the Stratford branch staff provided such excellent service and that your recent experience has changed your perception of our stores. It's wonderful to know they were friendly, welcoming, and knowledgeable about our products.
Friendly bubbley helpfull lady working…
Friendly bubbley helpfull lady working in shop.
Hreat experience...
June 27, 2026
Reply from ProCook - Westfield Stratford
We're so glad you had a great experience and found our team member friendly, bubbly, and helpful! We appreciate your kind words.
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