Shaun was informative and helpful. He knew his products. A day later I found chips on the non stick range and went back. The you girl initially appeared quite serious but she was very helpful. Would d... See more
Company replied
Location
Switch locationUnit 31 White Rose Shopping Centre, Dewsbury Rd, LS11 8LU Leeds, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's my favorite brand, with a wide range of high-quality product. I really enjoy shopping in this store and the staff is very polite and helpful which makes me enjoy shopping here even more.
Great shop to look around. Products are good quality with a good choice. Staff friendly and helpful offering excellent service. Look forward to visiting again.
The shop is well laid out , and had exactly what I was looking for. The man behind the counter was pleasant and helpful, despite the fact that it was almost closing time when we arrived. The item... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 31 White Rose Shopping Centre, Dewsbury Rd, LS11 8LU, Leeds, United Kingdom
4.9
Excellent
664 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
April 22, 2026
Reply from ProCook - White Rose
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Reply from ProCook - White Rose
We appreciate you letting us know that the seller was very helpful! We are so grateful for your kind words.
Shop assistant pleasant & helpful
April 16, 2026
Reply from ProCook - White Rose
We appreciate you letting us know our shop assistant was pleasant and helpful; it means a lot to our team that you had a positive experience.
Very helpful staff.
April 18, 2026
Good quality products at s value for money price.
Good quality products at s value for money price ans always and friendly helpful staff.
April 17, 2026
A member of staff at white rose shop…
A member of staff at white rose shop Leeds was most helpful we wanted a set of 4 pans she helped us find the best for our requirements at a good price and explained about the guarantee
April 9, 2026
Helpful and friendly staff
April 13, 2026
Excellent crepe pan ( pancakes) and…
Excellent crepe pan ( pancakes) and great customer service.
Thank you
April 7, 2026
Reply from ProCook - White Rose
We're happy to hear that you are satisfied with the crepe pan and our customer service! Thank you for sharing your positive experience with us.
Reply from ProCook - White Rose
We're glad you enjoyed your experience and appreciate the kind words. Our team aims to provide excellent service for everyone.
Excellent choice of kitchen knives and…
Excellent choice of kitchen knives and so much easier than trying to purchase them on line. Very friendly and informative staff.
April 3, 2026
Reply from ProCook - White Rose
We appreciate you sharing your experience! We're so happy to hear that you found an excellent choice of knives and friendly, informative staff, making it easier than online.
Reply from ProCook - White Rose
We appreciate your positive feedback regarding our brilliant staff and products; we are delighted you enjoyed them!
They very helpful cause I need knife…
They very helpful cause I need knife wer my daughter could use as she’s left handed
& 3 knife’s for £10 she help me to make the right choice
March 26, 2026
Reply from ProCook - White Rose
We're happy to hear that our team was helpful in finding suitable knives for your daughter. Thank you for sharing your positive experience with us; we appreciate it!
Christopher was nothing short of…
Christopher was nothing short of amazing walking us through our options for steel pans, he also gave us tips on how to clean the panz. Him and Becky helped sort us ant the till and we appreciated their friendly manner and conversation. We have since used the pan and are so happy with it. He has helped us previously and we really appreciate his help.
March 29, 2026
Nice Shop
Friendly, helpful staff and a well laid out shop. I was able to get one of the products I required - one was somewhat niche, so I guessed they wouldn't have it. I always visit when I go to the White Rose Centre, even if only to browse.
March 26, 2026
Reply from ProCook - White Rose
We're delighted to hear you find our staff friendly and helpful, and our shop well laid out. We appreciate you visiting us and are glad you found what you needed!
Reply from ProCook - White Rose
We are happy to hear that you are pleased with your experience; we appreciate your feedback very much.
Fantastic range of products and very…
Fantastic range of products and very helpful staff
March 15, 2026
Reply from ProCook - White Rose
We appreciate your positive feedback regarding our helpful staff and fantastic range of products; we are so happy you are pleased!
Great product that I bought
Great product that I bought, no sale on them product, but I asked for alittle knocked offvand the store didn't disappoint.
March 8, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.