Over recent months I have found it more difficult dealing with Pro Direct. I have used the company to source my football boots since I was in youth football. The last few orders I have struggled w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a football parent/coach I know how important getting the right boots and equipment can be to even an 8 year old... Pro:Direct Sport have a very simple to use website, a wide range of kit to choose... See more
Company replied
Never heard of pro direct sport so was a bit sceptical at first. But since ordering was reassured with emails notifying me on date of delivery wasn’t the fastest but came in perfect condition aroun... See more
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I purchased my Adidas Predator Elite 'Leather' boots 6 months ago, but have only recently been wearing them for the last month. The boots have worn in well and sizing up half a size ensures they fit p... See more
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Company details
About Pro:Direct Sport
Written by the company
Pro:Direct | We Are Sport
Pro:Direct Sport are the world's largest online performance sport, and sports fashion store, specialising in Football, Running, Basketball, Rugby, Cricket, Tennis, and Golf.
Pro:Direct Sport are totally committed to best in class customer service and always appreciate your honest rating and reviews to help us improve.
Once again, thank you for choosing to take your sport to the Next Level with Pro:Direct Sport.
Pro:Direct | We Are Sport
Written by the company
- Please Note
- If you have experienced any issues with your order we would always encourage you to contact our Customer Service Team on customerservices@prodirectsport.com to help us investigate and resolve your issue. Returns are simple and easy when using our online returns and FREE from the UK, if you join one of our Clubs (PDFC, Pro-Direct Running Club or SNKRD)
30 Day Money Back Guarantee & Hassle Free Returns
We've got you covered...
All goods supplied by Pro:Direct Sport are from official sources and are covered by the normal manufacturer's warranty.
You can return any item within 30 days of receipt via your online Order History for a refund or exchange completely hassle-free (and Free for UK Customers who join one of our Clubs)
Contact info
Torre House, Shaldon Road, TQ12 4PQ, Newton Abbot, United Kingdom
- Email, or Click to Chat is the best way to contact Pro:Direct Sport
- customerservices@prodirectsport.com
- www.prodirectsport.com
4.2
Great
174K reviews
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Good price. Fast delivery time
May 10, 2026
Reply from Pro:Direct Sport
Dear David
We appreciate your positive feedback! We are glad you enjoyed your experience and that the order was delivered to you swiftly.
Kind regards
PW
Customer Services
One trainer is faulty the front has…
One trainer is faulty the front has detached awaiting a response from customer services
May 10, 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have been in touch in regard to this query and have provided further information on this matter.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
JH
Reply from Pro:Direct Sport
Dear Carmen
We're happy to hear your delivery was on time and left in a safe place. Thank you for your positive feedback!
Kind regards
PW
Customer Services
Reply from Pro:Direct Sport
Dear Tomas
We are glad you love the football shoes. Thank you for your positive feedback, we hope that you enjoy your order!
Kind regards
PW
Customer Services
Reply from Pro:Direct Sport
Dear Jose
We're so happy your daughter loves them! Thank you for your wonderful feedback.
Kind regards
PW
Customer Services
Great service
Great service, prompt delivery. And a really good price too. I’d definitely order again.
May 10, 2026
Reply from Pro:Direct Sport
Dear June
Thank you for your feedback! We are so glad to hear you were happy with our service, delivery, and pricing. We appreciate your kind words.
Thank you for choosing ProDirect!
Kind regards
PW
Customer Services
I love everything about what I ordered…
I love everything about what I ordered and the delivery was so smooth
May 5, 2026
Reply from Pro:Direct Sport
Good Afternoon
We're so happy you loved your order and that the delivery was smooth. Thank you for your wonderful feedback!
We hope that you enjoy your order!
Kind regards
PW
Customer Services
Reply from Pro:Direct Sport
Dear Lucy,
Thank you for your kind review, we hope that you enjoy your order!
Kind regards
PW
Customer Services
Reply from Pro:Direct Sport
Dear Hester
We're delighted to hear you're pleased with the quality and prompt delivery. Thank you for your feedback!
Kind regards
PW
Customer Services
Quality football boots for a fantastic…
Quality football boots for a fantastic price.
Speedy delivery 👍🏼👍🏼
May 10, 2026
Reply from Pro:Direct Sport
Dear Samuel
We're delighted you found quality football boots at a fantastic price with speedy delivery. Thank you for your positive feedback!
We hope that you enjoy your order!
Kind regards
PW
Customer Services
Would highly recommend this company…
Would highly recommend this company great prices super fast delivery a really pleased with the product Will not hesitate to order again.
May 5, 2026
Reply from Pro:Direct Sport
Dear David
We're so happy to hear you recommend us! It's wonderful that you found our prices great, delivery fast, and are pleased with the product. We appreciate your feedback!
Kind regards
PW
Customer Services
Great products with a great service
Great products with a great service, tracking the order is so easy.
May 10, 2026
Reply from Pro:Direct Sport
Dear Ronan
We are happy you enjoyed our products and service. It's great that tracking your order was easy. Thank you for your positive feedback!
Kind regards
PW
Customer Services
Ordered on the Saturday arrived…
Ordered on the Saturday arrived Tuesday. 3 pairs of boots for under £100 is great.
May 10, 2026
Reply from Pro:Direct Sport
Dear Tommy
We are so glad to hear you are happy with your recent purchase and our quick delivery! Thank you for your wonderful feedback.
Kind regards
PW
Customer Services
Reply from Pro:Direct Sport
Dear Angela
We appreciate your positive feedback. We are glad you enjoyed our prompt delivery. Thank you!
Kind regards
PW
Customer Services
Very quick delivery all good
May 7, 2026
Reply from Pro:Direct Sport
Dear Orit
Thank you for your feedback. We are glad your delivery was quick and hope that you enjoy your order!
Kind regards
PW
Customer Services
The price was fantastic and so was the…
The price was fantastic and so was the service. I received my daughter’s football boots within a couple of days! Can’t fault them and will use them again
May 5, 2026
Reply from Pro:Direct Sport
Dear Hussain
We're so pleased to hear you found our prices and service fantastic, and that your daughter's boots arrived quickly! We appreciate your kind words and look forward to serving you again.
Kind regards
PW
Customer Services
Good item
Good item, suitable price actually.. we are very pleased I recommend this company.
May 6, 2026
Reply from Pro:Direct Sport
Dear Zozik
Thank you for your feedback. We are so pleased you are happy with your purchase and found the price suitable. We appreciate your recommendation.
Kind regards
PW
Customer Services
Reply from Pro:Direct Sport
Dear Gabriel
We appreciate your positive feedback. We are glad you are happy with the product and our fast delivery. Thank you for choosing us!
Kind regards
PW
Customer Services
Reply from Pro:Direct Sport
Good Afternoon
We're happy to hear you had an easy shopping experience with quick delivery. Thank you for your positive feedback.
Kind regards
PW
Customer Services
Lost parcel would help me at all
Lost parcel would help me at all. Happy to take my money for something I didn’t receive
May 4, 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry that you are unhappy with the order that you have placed.
I have taken a look into this matter, and I can see that you have been in touch with our specialist transit team.
In order to get further assistance in this matter, we kindly advise that you reach out to our transit team with your concerns, as they can assist you further.
Please accept our sincere apologies.
Best regards,
IH
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