Good website to be able to review investment. Good communication when recommending strategy change. Able to send questions and queries and get a response. Able to speak to a real person with enquiries... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hi,made the choice to transfer all pensions after recommendations from friends and quick phone call and the ball got rolling all came together very quickly!! Very professional at profile pensions kept... See more
Company replied
Had a pension elsewhere to where l currently work , needed help to get the Pension pot put into another account and Profile helped abd did all the necessary. Kept me aprised all the way through and no... See more
I have been with Profile Pensions for a number of years. All appointments were over the phone with all security in place. I have had very good & well managed returns on my Pension, kept well informe... See more
Company details
Written by the company
A better pension for a brighter financial future. Combine your old pensions into a personalised plan and we'll make sure your money works as hard as you do.
Our Company
Written by the company
- Our Mission
- We are on a mission to make Britain better off by giving everyone the right pension plan based on their individual circumstances.
- Make the most of your pension
- Saving for the future has become too complicated, with many people lacking confidence when making financial decisions. Millions of people are not making the most of their pensions or have lost track of them altogether. Many are unknowingly leaving their old pensions in poor underperforming funds with high fees, and those who decide to self-manage often make expensive mistakes.
- What makes Profile Pensions different?
- We use our impartiality and expert knowledge to give you the right pension plan, choosing the best funds from leading money managers from the whole of the market. Our fees are low, all-inclusive and transparent. Our service is online for your convenience, but if you need help, or things explained to you in an easy to understand way, you can ask your dedicated pension adviser at any time.
Contact info
Norwest Court, Guildhall Street, PR1 3NU, Preston, United Kingdom
- 01772 804404
- contact@profilepensions.co.uk
- www.profilepensions.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy to do business with
May 12, 2025
Happy investor
Been with profile pensions for a good few years, very happy that my pension is reviewed frequently and kept in touch by email “news letters ‘ which is very reassuring, feel my pension is in safe hands.
February 27, 2026
To My financial adviser
To My financial adviser, Ashley rams. Bottom, she is one of the most helpful professional and friendly Adviser, and the rest of the team who work alongside profile pensions are very professional and courtesy as well. I will recommend them to anybody myself. Your sincerely, George cully.
March 4, 2026
Unprompted review
Profile Pensions have exceeded my expectations.
Profile Pensions have always been very clear when explaining my options, and my last telephone meeting with my adviser was lengthy and very detailed. There was absolutely no feeling of being rushed at all.
February 19, 2026
Unprompted review
No more working.
After many, many, years of working and supporting a wife and family, it was now time to think of retiring and starting a new chapter in my life. Profile pensions sorted out my private pension into a scheme that suited me at this time. After a really friendly and comfortable chat with my advisor at Profile pensions, I have now got a date to retire around with no worries about sorting out funds, I just have to get in touch with my advisor when ready and it's all sorted. Thank you Profile pensions for your support.
February 27, 2026
Unprompted review
Quick and easy
Quick and easy, website easy to follow, updates all the way through, excellent service
February 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
track and trace NOT transfer !!!
i only asked for profile pensions to track down old pensions NOT transfer
February 13, 2026
Reply from Profile Pensions
Hi Paul,
We are sorry to hear that our service did not meet your expectations, as you only wanted to locate your pensions. Our Find, Track & Service always includes transferring pensions we find to a new portfolio with us, and you gave us the authority to transfer your pension during the process. Your new portfolio is matched to your needs, as we give you a personalised pension plan.
The team have tried to contact you several times to discuss and have left you a message in your account hub. Please respond with your updated contact details, or request a call, and we'll be happy to go through this with you in detail.
Thanks,
Carina Chambers
Marketing Manager
My money is doing well with profile pension
My money is doing well with profile. A standard kind of commission looking at other companies.
Prompt to answer my questions when I have any.
Easy to use online portal.
Profile chased down and administered my old pensions without any issues.
Absolutely zero complaints.
Thank you for your amazing hassle free service.
February 21, 2026
Unprompted review
All good but finding it difficult to…
All good but finding it difficult to get money out my pension at moment
February 12, 2026
Profile Pensions asked me to agree to…
Profile Pensions asked me to agree to an adjustment to my pension pot which I noticed involved an increase in their charges. When I eventually spoke with an advisor about this, they did all they could not to discuss my concerns. I actually had to ask 4 or 5 times to finally receive some of the information that I was looking for.
When mentioning this service was not suitable for me (I wanted a simple discussion rather then a fight to get the information), I was asked to speak to a manager - a week later.
The manager called completely unprepared for the call - thinking this was regarding the pension review rather than the attitude and lack of service from the previous call. As the conversation meandered forwards, I believed less and less of what was said, and suggested that we part ways as this is not what I want from a pension advisor.
February 10, 2026
Unprompted review
Reply from Profile Pensions
Hi Gary,
We appreciate you sharing your experience. We're sorry to hear about the difficulties you faced regarding clarity on charges and the information provided. The service you received fell short of the transparency we want to deliver. Thank you for your feedback.
We've contacted you and asked if you'd like to talk to us again, so please book in a call if you'd like to.
Thanks,
Carina Chambers
Marketing Manager
Greet service fond all my pensions for…
Greet service fond all my pensions for me hassle free
February 9, 2026
Great service
Great service
Quickly and efficiently found and transferred my lost pension
January 20, 2026
I had a very good informative review.
I had a very good informative review.
I was informed of all my pension information and decided to transfer another pension into this one.
All in all a very good Company to deal with who put your pension in the best place with all my own options given to me taken into Account.
January 5, 2026
Reply from Profile Pensions
This was one of Sam's customer's he was on the transfer out list, but but following a conversation with Sam this business was retained and an additional pension added, well done Sam Packham
they are doing a great job looking…
they are doing a great job looking after my pension and keeping me up dated if i need to change it
August 19, 2025
Profile Pensions made everything simple…
Profile Pensions made everything simple and easy for me and gave great advice and kept me well informed .
Would definitely recommend to friends and family
December 22, 2025
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