I ordered this arrangement for my wife for our 45th wedding anniversary. I ordered this particular bouquet because it said it had hydrangeas in it. Hydrangeas are her favorite flower. Sadly, there... See more
Company replied
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Review summary
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My daughter ordered Ref UB-LOU-281482876 Touch of Honey-Box 2 for me for Mother's Day. Many of the flowers were old and wilted and the petals fell off a few as I was arranging them in the vase. I did... See more
Company replied
Have hjad excellent results with Pro Flowers in previous orders. This last one had a couple of hiccups. We placed 4 Easter orders to diferent cities, all to be delivered on Friday, April 3 and all w... See more
Company replied
I ordered a bouquet for Mother's Day. My mom loved the bouquet, but the flowers used were significantly altered from the photos/description of the bouquet I chose. Several elements were left out and a... See more
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Company details
About Proflowers
Written by the company
At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
Flowers. They're our thing.Freshness Guarantee
7-day freshness guarantee
We pride ourselves on sending fresh flowers. Your perishable flowers are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N. LaSalle, 60601, Chicago, United States
- 1(800) 580-2913
- proflowers-issue-resolution@proflowers.com
- www.proflowers.com
3.0
Average
2K reviews
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Reply from Proflowers
Thank you for taking the time to share your experience. We’re delighted to hear that the flowers were beautiful and arrived on time for the birthday celebration. We truly appreciate your kind feedback and look forward to assisting you again in the future.
Flower arrangement that not like in the pictures.
Delivered a flower arrangement that was much smaller and with cheaper flowers than the image on the website. Called customer service, and they apologized and would send a correct one. This was never delivered and no word from them after this.
Very disappointed. Terrible customer service.
April 14, 2026
Reply from Proflowers
Thank you for sharing your feedback. We’re truly sorry to hear that your arrangement didn’t meet your expectations and that the follow‑up delivery didn’t reach you. We understand how disappointing this must have been.
You should always feel confident that you’re receiving a high‑quality design that reflects what you ordered, and we regret that this wasn’t your experience. We truly appreciate you bringing this to our attention and for allowing us the opportunity to resolve the issue. Your feedback is invaluable and helps us improve both our product standards and communication
Beware cheap flower swap
Be aware - the photos online are not what you are likely to get delivered no matter what upgrade you select. Ordered congrats arrangement for my daughter delivered to her business. Photo online shows roses and premium blooms plus a succulent. What she received was low grade “weed” flowers, no roses, no succulent. Colors were correct. I complained and was offered a 2nd arrangement delivered. Said yes as long as it had roses at least. It did not. Not even 1 rose. Nothing in the arrangement was aromatic except maybe a couple carnations. Did not and will not complain a 2nd time. Learned my lesson. Do not recommend this company. Will not use again.
April 16, 2026
Reply from Proflowers
Thank you for taking the time to share your feedback. We sincerely apologize that both the original and replacement arrangements did not meet the expectations set by our online photos, and we understand how disappointing this experience must have been—especially for a congratulatory gift. This is not the level of quality or consistency we strive to provide. We appreciate you giving us the opportunity to attempt a resolution and for sharing these details, which we take seriously as we work to improve. As a gesture of goodwill, we are issuing a fifty percent refund for your order, which will post to your original form of payment within 1–3 business days. Thank you again for bringing this to our attention.
Reply from Proflowers
Thank you for your feedback! We’re pleased to hear that the flowers were delivered on time. We truly appreciate you taking a moment to share your experience and look forward to serving you again in the future.
Reply from Proflowers
A supervisor has attempted to reach out to you to discuss your experience and has sent an email regarding the resolution. We understand this matter is important to you and want to ensure you feel supported. Please don’t hesitate to contact us if you need any further assistance—we’re here to help.
Reply from Proflowers
Thank you for your kind feedback! We’re so pleased to hear that the flowers were beautiful and that they brought happiness to your sister-in-law. Creating moments like these is what we strive for, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future.
I ordered a bouquet of tulips & irises
I ordered a bouquet of tulips & irises. The irises were in buds that apparently were supposed to open after receiving them. However, only one of the eight or so buds opened. I think this may be because the bouquet was picked up for delivery early in the morning and spent the whole day on the truck before being delivered late in the evening.
April 23, 2026
Reply from Proflowers
Thank you for your feedback. We apologize that the irises did not open as expected and understand how the delivery timing may have affected them. We appreciate your patience and thank you for allowing us the opportunity to resolve the issue.
I have been a Customer of Proflowers…
I have been a Customer of Proflowers for many years
and I have never had a bad experience.
April 19, 2026
Reply from Proflowers
Thank you for your continued trust and loyalty. We truly appreciate your many years as a Proflowers customer and are honored to hear that your experiences with us have consistently been positive. Your support means a great deal to us, and we look forward to continuing to serve you with the same level of quality and care in the years to come.
Reply from Proflowers
We’re grateful that you took the time to share your experience with us. Your feedback truly means a lot.
Confusing ordering after address…
Confusing ordering after address submission.
Had to start over several times.
But, once I got it right , the flowers were perfect and delivered on time. That’s the most important part!
April 23, 2026
Reply from Proflowers
We appreciate you taking the time to post about your experience.
The arrangement I purchased was…beautiful.
The arrangement I purchased was beautiful and my cousin was delighted to receive it. She said the delivery was later in the day rather than morning or afternoon.
April 23, 2026
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
My son in law got his birthday flowers…
My son in law got his birthday flowers in time
April 22, 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Disappointed in color and size
The flowers were to be light pink and purple and pretty. What was received were dark purple and red roses which missed the point of the day, a first communion for an 8 year old.
Just disappointed in the florist interpretation of "Sweet as can Be" bouquet. It was dark and serious and more adult. Also for a DELUXE bouquet it was pretty small.
April 25, 2026
Reply from Proflowers
We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.
They dies after 3 days
April 24, 2026
Reply from Proflowers
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
Great service
Great service! Delivered on-time and fresh. Could not have asked for anything more.
April 22, 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
Administrative Professional Delivery
Purchased flowers for an outstanding administrative professional. The arrangement was even better than the one pictured online, delivery was perfect and she was very appreciative. Couldn’t be better.
April 22, 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
The flowers looked old and half dead,If…
The flowers looked old and half dead,If I could give no stars I would have, Almost 90 dollars for garbage
April 23, 2026
Reply from Proflowers
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
Not very lucky tree
*Update a refund of 50% was provided and a new tree was sent* Tip: make sure the address is correct and use your phone number incase you need to fix something.
2 days before the Lucky Tree was to be delivered I realized I had the wrong address I called to fix it and Proflowers said there was nothing they could do, because it wasn't flowers. I tried to fix it with UPS, but because I used my friends phone# and she was unable to relay the security code from UPS, I was unable to fix the address. I wasn't able to contact UPS on the phone to fix this either. HUGE DEBACLE! It was delivered to someone else and there was nothing I could do to fix the problem.
April 23, 2026
Reply from Proflowers
A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
The flowers were not the best quality.
April 23, 2026
Reply from Proflowers
A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.
Dies in two days
The flowers were very nice, but died two days later. For the amount of money and for fresh flowers they should last longer. I buy flowers at the local grocery store and they last longer then two days. Very disappointing.
April 22, 2026
Reply from Proflowers
A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
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