I ordered this arrangement for my wife for our 45th wedding anniversary. I ordered this particular bouquet because it said it had hydrangeas in it. Hydrangeas are her favorite flower. Sadly, there... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My daughter ordered Ref UB-LOU-281482876 Touch of Honey-Box 2 for me for Mother's Day. Many of the flowers were old and wilted and the petals fell off a few as I was arranging them in the vase. I did... See more
Company replied
Have hjad excellent results with Pro Flowers in previous orders. This last one had a couple of hiccups. We placed 4 Easter orders to diferent cities, all to be delivered on Friday, April 3 and all w... See more
Company replied
I ordered a bouquet for Mother's Day. My mom loved the bouquet, but the flowers used were significantly altered from the photos/description of the bouquet I chose. Several elements were left out and a... See more
Company replied
Company details
About Proflowers
Written by the company
At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
Flowers. They're our thing.Freshness Guarantee
7-day freshness guarantee
We pride ourselves on sending fresh flowers. Your perishable flowers are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N. LaSalle, 60601, Chicago, United States
- 1(800) 580-2913
- proflowers-issue-resolution@proflowers.com
- www.proflowers.com
3.0
Average
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dies in two days
The flowers were very nice, but died two days later. For the amount of money and for fresh flowers they should last longer. I buy flowers at the local grocery store and they last longer then two days. Very disappointing.
April 22, 2026
Reply from Proflowers
A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
Flowers were delivered late evening and…
Flowers were delivered late evening and did not look like the picture.
April 22, 2026
Reply from Proflowers
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
These are not fresh flowers being…
I edited my review from one star to three star as they seem to have solid customer service. Someone did reach out to refund me following this. I stand by that it is not advertised that they are shipped in a box and that $20 is a ridiculous cost for delivery of flowers in a box. They did offer for a free bouquet of flowers so if I decide to give it another try and the flowers arrive in better condition, I will change my review again.
ORIGINAL REVIEW
These are not fresh flowers being delivered by hand. These come in a box and they arrive looking smooshed and not worth the price you pay. It being shipped in a box is definitely not advertised on the website.
April 14, 2026
Unprompted review
Reply from Proflowers
A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.
Did not receive the beautiful "dream come true" bouquet…
I ordered the "dream come true" bouquet for my sister who is in the hospital because of cancer surgery. She's suffered from cancer, chemo(some that burned her skin), numerous surgeries, etc. I thought I ordered her a beautiful bouquet. What she rcvd was a lot of greenery foliage with a few plants on top.. How disappointing! She deserved more than that
April 22, 2026
Unprompted review
Reply from Proflowers
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
All flowers had brown on the petals
All flowers had brown on the petals. Five of the 24 flowers were drooped over. Not very nice.
April 14, 2026
Reply from Proflowers
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
I will not be using ProFlowers again
I will not be using ProFlowers again. I placed an order for an arrangement. The delivery was completely the wrong order: wrong flowers, smaller than ordered, poor quality (died in 2 days!!!!). I complained and the order was redelivered. It was better quality but still small and the wrong flowers. It’s not worth getting crappy flowers. I’m done.
UPDATE: I am happy to report that Proflowers has given me a 50% refund for my issue. I appreciate them trying to make it right.
April 11, 2026
Reply from Proflowers
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
The order I placed was beautiful and…
The order I placed was beautiful and arrived in a timely manner.
April 15, 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
These Flowers Delighted the Recipient!
The flowers were gorgeous, and delivered on time.
April 18, 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Dying Tulips
I sent these to my mom for Easter. She was very disappointed because the tulips were very droopy and almost dead :(
April 3, 2026
Reply from Proflowers
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
delivered at corJob well donerect time
delivered at correct time, great flowers, and good price
April 11, 2026
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
Five stars
I’ve ordered from Proflowers on several occasions - service is always amazing. The arrangements are always beautiful I hope we can collab one day I recommend anyone who will listen to become a customer as well❤️
April 7, 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
She loved them
The ordering and selection were very easy, and my wife loved the flowers.
April 10, 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Pro flowers is consistently excellent.
April 15, 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.