I did have to wait about a month to receive the dress but luckily i placed my order esrly enough to where i did not have to worry if it would come on time or not. but the wait was worth it bc i absolu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The exchange process and response time was excellent. The dress itself is gorgeous and the material is better than expected. The sizing was WAY off according to measurements which is the only reason w... See more
Company replied
looovee it!! i had reservations at first, just in case this might’ve been a scam site but im soo glad i actually ordered from here. dress was delivered faster than expected, EXCELLENT condition, lo... See more
Company replied
Dress was in perfect condition. It was packaged carefully for shipping and arrived without a single wrinkle. I was really impressed. We tried on this dress in another color at a store, so we knew exac... See more
Company replied
Company details
Written by the company
History - PromGirl was founded in 1998 and is dedicated to bringing teen prom and special occasion fashions to a new level of choice and sophistication. We have proudly grown to be the number one prom resource in the country and have become known as The Online Prom Superstore and the place to find the perfect prom dress. Why We Are The Best - PromGirl was founded on the idea that you should have access to the top special occasion fashions on the market, from dresses to accessories, and you should be able to shop for it all in one place. Our fashion team, located in New York City, searches multiple markets to bring only the newest and hottest looks for prom to PromGirl.com. In addition, we offer a range of homecoming, graduation, sweet 16 and Quinceañera dresses. We proudly carry more dresses than any other online retailer and offer you the largest selection on one website so you can find the perfect dress for every event. We Love You! - We love all of our prom girls and we are dedicated to making our customers (you!) happy, which is why we have a knowledgeable in-house customer service team ready to offer any help you may need. We know that your dress is important to you, so we ensure that each dress is handled with care and arrives from our warehouse in style! Additionally, we offer speedy delivery with unmatched same day shipping to get you that special dress in time for your big event. You're Safe With Us - We work hard to make PromGirl.com a safe and fun shopping destination. It's important to feel safe while shopping online, which is why we secure your personal information with secure certificates and will never sell your contact information. For your convenience, we happily accept all major credit cards, PayPal, Apple Pay and Shop Pay
Contact info
298 E Main St, #714, 19709, Middletown, United States
- 888-843-7766
- support@promgirl.com
- www.promgirl.com
4.0
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PromGirl.com
We’re sorry to hear this was your experience. That’s certainly not the standard we aim to provide.
Our return policy is outlined on our site, but we understand how it can feel restrictive, and we’re always working to improve both our policies and product quality. We truly appreciate your feedback and will share it with our team.
XO, PromGirl
Stunning dress and great service!
I ordered a dress online at Promgirl.
I received the dress very fast in about 10 days, it came from the USA to the Netherlands.
It was nicely and securely packed.
When I opened the package, I looked at a beautiful dress, just like in the video. The fabric is very beautiful.
The communication with Promgirl was also great. They respond quickly.
I am very happy with my dress and would definitely recommend Promgirl. Thank you Promgirl for making my special day even more special! 🥰🌷🍀
March 31, 2026
Unprompted review
Reply from PromGirl.com
Thank you so much for your wonderful review! We’re thrilled to hear your dress arrived safely to the Netherlands and that you loved the quality, packaging, and overall look.
It’s also great to know our team was able to provide quick and helpful communication along the way. We’re so happy we could be part of your special day—it truly means a lot to us.
Thank you for your recommendation!
XO, PromGirl
This was the most devastating and awful…
This was the most devastating and awful experience! My daughter never received her dress even though it was “marked” as delivered. I was told that was proof enough even AFTER I was told that a signature would be needed for this dress to be delivered. Dress after shipping was nearly $600!!! We disputed and disputed again and have been told that just because it was marked as dleivered(NO PHOTO, NO SIGNATURE REQUESTED FOR OR UPON THE “alleged delivery”) just a box that was marked by the driver. Also have ring doorbell for proof and NO Delivery THAT DAY. I am out $600 and told to make police report and file with delivery company. UPS. $600 later, no prom dress and no assistance or compassion or anything with this company.
April 3, 2026
Unprompted review
Reply from PromGirl.com
We’re so sorry to hear about this situation—especially with such an important event involved. We completely understand how upsetting and stressful this must be.
Once a package is marked as delivered by the carrier, we do rely on that confirmation, but we also recognize that situations like this can be incredibly frustrating. In cases where a package cannot be located, a claim with the carrier is the best path forward, as they are responsible for the final delivery. We understand that this process can feel overwhelming, and we truly regret that this experience did not meet your expectations.
Your feedback regarding communication and support is important, and we will be sharing this with our team.
XO, PromGirl
Trust worthy
I was super scared of purchasing online cause I feel like lots of these websites are sketchy but I looked online and saw good reviews about Prom Girl so I checked it out!! Dress arrived quickly and in perfect condition
April 10, 2026
Reply from PromGirl.com
Thank you for your review! We’re so glad you gave us a chance and had a great experience. It’s wonderful to hear your dress arrived quickly and in perfect condition—that’s exactly what we strive for.
XO, PromGirl
Mixed experience
Order took a long time to ship. Company was fast to respond to email inquiry about status of order. The quality of the dress was poor- wish there was an option for refund.
April 10, 2026
Reply from PromGirl.com
The style you ordered was a custom item, which is made specifically for each order and can require additional production time before shipping. Our return policy, including store credit, is outlined on our site, but we understand how this can feel limiting, especially if the item didn’t meet expectations.
We truly appreciate your feedback and will be sure to share it with our team as we continue working to improve both quality and the overall customer experience.
XO, PromGirl
The dress is exactLy like the picture…
The dress is exactLy like the picture it was procrastinating for a bit but it is so good
May 1, 2026
Unprompted review
Reply from PromGirl.com
Thank you for your review! We’re so glad to hear the dress was exactly like the picture and that it ended up exceeding your expectations.
XO, PromGirl
Not Honest Nor Transparent/ Avoid Them
The first dress I bought a couple years ago and I canceled the order almost immediately due to my child telling me she decided not to go to prom after I told her “I just ordered your dress”. I contact them and they say they can’t cancel it but as soon as I get it, send it back. I do just that.
I see no refund so I contact them and they tell me it is an in store credit only. I’m pissed now cause they had not shipped the order when I cancelled so why not cancel the order and why not tell me then that it would be an in store credit only. I’ll tell you why cause they were hiding the fact that it was a in store credit. That is also another reason they didn’t cancel the order so they could still make the sell. So I had a credit there for 2 years.
Fast forward to now. I order a dress, my child doesn't like the fit. I send it back for the same dress but a smaller size. I’m waiting for my exchange.
I contact them and they say my order is waiting for payment. These jokers done changed me another shipping fee but again didn’t divulge this pertinent information when I contacted them for the exchange. I do not like sneaky and underhanded companies and they are one. I will never use them again and you should be cautious if you think you want to use them.
Update 05/13/2026
I already stated I canceled the order immediately there is no way you put it into fulfillment within 5 minutes. Once again no accountability. When a customer calls and speaks to your team they should definitely relay the information instead you trying to justify it by saying our policy is on our website. Do better!
April 27, 2026
Unprompted review
Reply from PromGirl.com
We’re sorry to hear about your experience and understand why this has been frustrating.
Once an order is placed, it is often processed quickly, which can make cancellations difficult if the order has already entered fulfillment. Our return policy, including store credit, is outlined on our site, but we understand how this may not have been clear at the time and how that led to frustration.
For exchanges, customers are able to select a new item once their return is in transit, and any difference in shipping or item cost is applied at that time. We’re sorry if this process and the associated costs were not clearly communicated during your interaction with our team.
We appreciate you sharing this feedback and will be sure to pass it along as we continue working to improve transparency and the overall customer experience.
XO, PromGirl
The dress was just what we wanted
The dress was just what we wanted. It was an affordable price and good quality. The dress was delivered as promised and prom was a great success!
April 2, 2026
Unprompted review
Reply from PromGirl.com
Thank you for your kind review! We’re so happy to hear the dress was exactly what you wanted and that everything arrived as promised. Even better to know prom was a success—that’s what it’s all about!
XO, PromGirl
Nice dresses very short return window despite purchasing free return
The dresses are beautiful and they are a great price. I paid for the free returns but I didn’t realize I had about 10 days after I got the dress to make a decision, so I missed the return window. I bought two dresses because my daughter wasn’t sure which one would fit better and of course it’s an online store so you can’t try them on. I am a little disappointed, but it’s my mistake. Still, I feel their return policy is short and paying extra for free returns gives the buyer the impression that you have time. You do not. Once you get the dress, try it on and return it immediately if you don’t like it. Other than their return policy, everything was awesome. Highly recommend if you know that the dress is going to fit and you have no intention of returning it.
April 14, 2026
Unprompted review
Reply from PromGirl.com
Thank you for your thoughtful review! We’re so glad to hear you loved the dresses and found them to be a great value.
We also really appreciate you sharing your experience with the return window. We understand how the timing—especially when ordering multiple sizes—can feel tight, and how “free returns” may give the impression of more flexibility. Your feedback is incredibly helpful, and we’ll be sure to share it with our team as we continue working to improve clarity around our policies.
Thank you again for your recommendation and for choosing PromGirl!
XO, PromGirl
Great!
Very satisfied with my daughter’s prom dress.Quality was very good, quick shipppng and very reasonable price! Will recommend to others!
April 26, 2026
Unprompted review
Reply from PromGirl.com
Thank you for your kind review! We’re so happy to hear you were very satisfied with your daughter’s prom dress and that you loved the quality, quick shipping, and value.
We truly appreciate your recommendation!
XO, PromGirl
My daughter looked absolutely stunning…
My daughter looked absolutely stunning stunning for her Jr. prom in her dress! The shipping was fast and easy. The dress looked exactly the same as advertised. We did not have to get anything altered and it fit like a glove. I would certainly suggest anyone to but from here.
April 18, 2026
Unprompted review
Reply from PromGirl.com
Thank you so much for your wonderful review! We’re thrilled to hear your daughter looked absolutely stunning for her junior prom—that’s exactly what we love to hear.
It’s great to know the dress arrived quickly, matched the photos, and fit perfectly without alterations. We truly appreciate your recommendation!
XO, PromGirl
I would order again. Great experience
I had a great experience with the store. The dress came promptly and it was very well made. No issues at all with quality. I also liked that the glitter on the dress didn’t get on everything. I was very impressed with the dress.
April 7, 2026
Unprompted review
Reply from PromGirl.com
Thank you for your thoughtful review! We’re so glad to hear you had a great experience and were impressed with both the quality and craftsmanship of the dress. And we love that the glitter stayed put—that’s always a win!
XO, PromGirl
Beautiful dress
Beautiful dress! My daughter wore it to prom and for so many compliments! Will definitely be my go to for dresses!
April 11, 2026
Unprompted review
Reply from PromGirl.com
Thank you so much for your kind review! We’re thrilled to hear your daughter loved her dress and received so many compliments—that’s exactly what we hope for.
We truly appreciate your support and are so happy to be your go-to for dresses!
XO, PromGirl
Too strict of a return-exchange policy
My daughter ordered two dresses —the same dress in 2 sizes. She only opened one and it fit perfectly. Unfortunately the system will
Not allow us to return an unopened dress for exchange or refund ( the return window was too narrow). Too bad we would have wanted to share others to use this site but I can’t given that we’re stuck with a brand new dress.
April 16, 2026
Unprompted review
Reply from PromGirl.com
We’re so glad to hear one of the dresses was a perfect fit, but we’re really sorry for the frustration with the return window on the second, unopened dress. We understand how disappointing that is.
Our return timeframe is in place to ensure all items remain in new condition for future customers, but we recognize how limiting it can feel in situations like yours. We truly appreciate your feedback and will be sure to share it with our team as we continue to evaluate ways to improve the experience.
XO, PromGirl
Beautiful!
The dress was beautiful and just like the picture. We got it quick too. Thank you! Great pricing!
April 14, 2026
Unprompted review
Reply from PromGirl.com
Thank you for your kind review! We’re so happy to hear the dress was just as pictured, arrived quickly, and that you loved the pricing.
XO, PromGirl
Came so fast
Came so fast, absolutely gorgeous. I bought an underskirt thinking it wouldnt appear as big but definitely didnt need it, quality is amazing and it looks exactly like the photo, Ive had nothing but very positive comments on this dress cant wait to wear it on the day.
April 4, 2026
Unprompted review
Reply from PromGirl.com
Thank you for your amazing review! We’re so happy to hear the dress arrived quickly and exceeded your expectations. It’s great to know the quality, fit, and overall look were exactly what you hoped for—and even better that you’ve already received so many compliments.
We hope you have the best time wearing it on your special day!
XO, PromGirl
Everything was perfect
Everything was perfect, fast delivery, beautiful dress to my wedding 🥹🌸
March 11, 2026
Unprompted review
Reply from PromGirl.com
Thank you for your lovely review! We’re so happy to hear everything was perfect—from the fast delivery to your beautiful dress. It means so much to be part of such a special occasion like your wedding.
XO, PromGirl
Custom Gown - Exceptionally Beautiful
Had a custom gown made. I was nervous about that part. However, the gown was made beautifully and with intricate detail. I was also impressed with the quick ship!
April 9, 2026
Unprompted review
Reply from PromGirl.com
Thank you for your wonderful review! We’re so glad to hear your custom gown exceeded your expectations and that you loved the intricate detail. It’s great to know the quick shipping was a pleasant surprise too.
XO, PromGirl
The dress came quickly
The dress came quickly, way faster than we expected. Seems to be good quality and fit is good.
March 12, 2026
Reply from PromGirl.com
Thank you for your review! We’re so glad to hear the dress arrived even faster than expected and that you’re happy with the quality and fit. That’s exactly what we love to hear!
XO, PromGirl
Fabulous prom dress experience!
This was a great prom dress buying experience! I had a question regarding shipping and it was answered in less than a day. The dress arrived in a perfect gift box. It is beautiful! Better quality than we imagined it would be! I will definitely purchase from PromGirl again!
April 6, 2026
Unprompted review
Reply from PromGirl.com
Thank you for your amazing review! We’re so happy to hear you had such a great prom dress shopping experience with us. It’s wonderful to know your questions were answered quickly and that the dress—and even the packaging—exceeded your expectations.
We truly appreciate your support and can’t wait to help you shop again in the future!
XO, PromGirl
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.