I did have to wait about a month to receive the dress but luckily i placed my order esrly enough to where i did not have to worry if it would come on time or not. but the wait was worth it bc i absolu... See more
Company replied
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Review summary
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The exchange process and response time was excellent. The dress itself is gorgeous and the material is better than expected. The sizing was WAY off according to measurements which is the only reason w... See more
Company replied
looovee it!! i had reservations at first, just in case this might’ve been a scam site but im soo glad i actually ordered from here. dress was delivered faster than expected, EXCELLENT condition, lo... See more
Company replied
Dress was in perfect condition. It was packaged carefully for shipping and arrived without a single wrinkle. I was really impressed. We tried on this dress in another color at a store, so we knew exac... See more
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Company details
Written by the company
History - PromGirl was founded in 1998 and is dedicated to bringing teen prom and special occasion fashions to a new level of choice and sophistication. We have proudly grown to be the number one prom resource in the country and have become known as The Online Prom Superstore and the place to find the perfect prom dress. Why We Are The Best - PromGirl was founded on the idea that you should have access to the top special occasion fashions on the market, from dresses to accessories, and you should be able to shop for it all in one place. Our fashion team, located in New York City, searches multiple markets to bring only the newest and hottest looks for prom to PromGirl.com. In addition, we offer a range of homecoming, graduation, sweet 16 and Quinceañera dresses. We proudly carry more dresses than any other online retailer and offer you the largest selection on one website so you can find the perfect dress for every event. We Love You! - We love all of our prom girls and we are dedicated to making our customers (you!) happy, which is why we have a knowledgeable in-house customer service team ready to offer any help you may need. We know that your dress is important to you, so we ensure that each dress is handled with care and arrives from our warehouse in style! Additionally, we offer speedy delivery with unmatched same day shipping to get you that special dress in time for your big event. You're Safe With Us - We work hard to make PromGirl.com a safe and fun shopping destination. It's important to feel safe while shopping online, which is why we secure your personal information with secure certificates and will never sell your contact information. For your convenience, we happily accept all major credit cards, PayPal, Apple Pay and Shop Pay
Contact info
298 E Main St, #714, 19709, Middletown, United States
- 888-843-7766
- support@promgirl.com
- www.promgirl.com
4.0
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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The team was super professional when…
The team was super professional when asking for extra information, the delivery of the package was faster than what I thought!
January 15, 2026
Reply from PromGirl.com
Thank you so much! We’re glad our team could assist professionally and that your package arrived even faster than expected. We truly appreciate your feedback!
XO,
PromGirl
Sizing inaccurate and material is poor…
Sizing inaccurate and material is poor quality
January 19, 2026
Reply from PromGirl.com
We’re sorry to hear you’re disappointed. According to our records, the return request was submitted outside of our stated return window and these were not issues at that time. We understand this wasn’t the outcome you were hoping for and appreciate your feedback.
XO,
PromGirl
Reply from PromGirl.com
We love hearing that! So glad the dress brought in all the compliments—you deserve it.
XO,
PromGirl
Reply from PromGirl.com
Thank you so much! We’re thrilled to hear the dress arrived on time and that you loved it.
XO,
PromGirl
Dress is true to size
Dress is true to size, great quality, and quick shipping and delivery.
January 11, 2026
Reply from PromGirl.com
Thank you for the great feedback! We’re so happy to hear the fit, quality, and shipping all exceeded your expectations.
XO,
PromGirl
DO NOT order from PromGirl
They have a deceptive “return” policy where they only issue store credit which is not clear when reading their return policy. Also the dress quality is very poor. Don’t waste your time or money with this site.
February 7, 2026
Unprompted review
Reply from PromGirl.com
We’re sorry to hear you were disappointed with your experience. Our return policy is outlined on our website. We understand that return preferences can vary, and we appreciate you sharing your perspective.
We also regret that the dress did not meet your expectations for quality. Your feedback has been noted and will be shared with our team as we continue to evaluate both our products and how we communicate our policies.
XO,
PromGirl
Reply from PromGirl.com
We’re sorry to hear the timing didn’t work out for your event. According to our records, your order shipped on time using the shipping method you selected at checkout and within the delivery timeframe provided. We understand how disappointing it can be when plans change, and we appreciate your feedback.
XO,
PromGirl
Reply from PromGirl.com
Thank you! We’re so happy to hear the dress was beautifully made and arrived right on time. We appreciate your kind words!
XO,
PromGirl
I love Prom girl
I love Prom girl! I ordered my prom dress from here and I am in love with it! Prom girl offered the lowest price for the specific dress I wanted, and they were quick and helpful with the response after I asked them a question about sizing. Would 100% recommend
January 31, 2026
Unprompted review
Reply from PromGirl.com
Thank you so much for the love! We're thrilled you found your dream prom dress with us—and at the best price too! So glad our team could help with sizing. We appreciate your recommendation and can’t wait to shop with you again!
XO,
PromGirl
good quality and color match
the dress is long on me (i’m 5’3) so there’s no need to worry about the length if you’re taller. the color is exact to the website and the design is pretty. i had to exchange the dress for a size bigger but the process was super easy and shipping was fast.
January 6, 2026
Reply from PromGirl.com
Thank you for sharing your experience! We're so glad the exchange was smooth and that you loved the color and design. And great tip for taller shoppers!
XO,
PromGirl
I had an issue with an order and they…
I had an issue with an order and they helped me through it.
January 14, 2026
Reply from PromGirl.com
Thank you for your kind words! We're glad our team could help resolve the issue and make things right.
XO,
PromGirl
Order came in decent time
Order came in decent time, dress is absolutely stunning! Excellent quality for the price!
January 14, 2026
Reply from PromGirl.com
Thank you so much! We're so glad to hear the dress arrived on time and exceeded your expectations in both style and quality.
XO,
PromGirl
Gorgeous Red Dress
We were last minute and the dress came quickly. It was well made and the color was just beautiful! It survived the dance and can be worn again with no repairs needed. Seemed to be better quality than what we saw at the mall.
January 5, 2026
Reply from PromGirl.com
Thank you so much for the wonderful review! We're so glad the dress arrived in time, held up beautifully through the dance, and outshined mall options. Love hearing it’s ready to be worn again!
XO,
PromGirl
Never again
I purchased a size 10 dress when I received it it fit more like a size 2. I used their measurements. Requested a refund or store credit immediately shipped the dress and still have not received the store credit to purchase another dress for my event. Nothing!!! I will never use this company again.
January 12, 2026
Reply from PromGirl.com
We’re very sorry to hear about your experience. We understand how frustrating it is when sizing doesn’t match expectations—especially with an event coming up. Our team will be reaching out to you directly to follow up on your return and store credit. We appreciate your patience and the opportunity to make this right.
XO,
PromGirl
Gorgeous dress
Gorgeous dress, looked even better than the pictures! And fit me like a glove.. im so excited to wear it for my wedding in March!!
January 3, 2026
Reply from PromGirl.com
Thank you so much! We're honored to be part of such a special moment—so glad the dress fit perfectly and exceeded your expectations. Wishing you an unforgettable wedding day in March!
XO,
PromGirl
The dress is absolutely stunning
The dress is absolutely stunning. It fits my 12 year old like a glove. The intricate details and the beautiful colors made this dress stand out from all others in the pageant. I'm so glad I purchased from promGirl!!!
January 5, 2026
Reply from PromGirl.com
Thank you so much for the amazing feedback! We're thrilled to hear the dress fit your daughter perfectly and helped her shine in the pageant. So glad you chose PromGirl for such a special moment!
XO,
PromGirl
Lack of Communication: Return
I returned my dress and have not received any communication about my return or credit/refund. Very unprofessional.
January 2, 2026
Reply from PromGirl.com
Thank you for your feedback, and we’re sorry for any confusion. Your return was processed and updated in our system three days ago. If you haven’t received your confirmation email, please check your spam or promotions folder. If it’s still not there, feel free to reach out to support@promgirl.com, and we’ll be happy to resend it.
XO,
PromGirl
Love the dress
Love the dress. 👗 Got my daughter like a dream. Thank you so much Prom Girl!!!!
January 2, 2026
Reply from PromGirl.com
We're so happy to hear that! Thank you for sharing—so glad your daughter’s dress was a dream come true!
XO,
PromGirl
Reply from PromGirl.com
We're so happy to hear that! Thank you for sharing—so glad your daughter’s dress was a dream come true!
XO,
PromGirl
Stunning!
This dress is even prettier in person than the picture. Shipping was fast, ordering was super easy. The dress came packaged well, protecting the sequins and beading. Thoroughly impressed with the quality.
January 2, 2026
Reply from PromGirl.com
Thank you so much for the lovely review! We're thrilled to hear the dress exceeded your expectations and that everything—from ordering to packaging—was just right. So glad you were impressed with the quality!
XO,
PromGirl
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