PromGirl.com Reviews 

19,178
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 257 reviews, reviewers had a great experience with this company. Many customers frequently mention that the beautiful dresses are crafted from wonderful materials and arrive surprisingly fast right at their doors. People also truly appreciate the remarkably reasonable prices compared to expensive local boutiques, making it extremely easy to discover stunning formal wear for special events. Some reviewers were not happy with the sizing consistency, pointing out that certain items frequently ran much smaller or wider than expected. A few individuals also expressed considerable frustration regarding rigid store policies that only provided store credit rather than issuing proper refunds for returned items.

What people talk about most

Product

Customers had positive experiences with product quality and design, describing the dresses as stunning,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the dresses are gorgeous, well-made, and... See more

Delivery service

Consumers find delivery service to be positive and reliable, noting that items arrive quickly and in... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as opinions are sharply divided. Many consumers... See more

Price

Customers consistently note ambiguous experiences with price, often highlighting significant savings compared... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I did have to wait about a month to receive the dress but luckily i placed my order esrly enough to where i did not have to worry if it would come on time or not. but the wait was worth it bc i absolu... See more

Company replied

Rated 4 out of 5 stars

The exchange process and response time was excellent. The dress itself is gorgeous and the material is better than expected. The sizing was WAY off according to measurements which is the only reason w... See more

Company replied

Rated 5 out of 5 stars

looovee it!! i had reservations at first, just in case this might’ve been a scam site but im soo glad i actually ordered from here. dress was delivered faster than expected, EXCELLENT condition, lo... See more

Company replied

Rated 5 out of 5 stars

Dress was in perfect condition. It was packaged carefully for shipping and arrived without a single wrinkle. I was really impressed. We tried on this dress in another color at a store, so we knew exac... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

History - PromGirl was founded in 1998 and is dedicated to bringing teen prom and special occasion fashions to a new level of choice and sophistication. We have proudly grown to be the number one prom resource in the country and have become known as The Online Prom Superstore and the place to find the perfect prom dress. Why We Are The Best - PromGirl was founded on the idea that you should have access to the top special occasion fashions on the market, from dresses to accessories, and you should be able to shop for it all in one place. Our fashion team, located in New York City, searches multiple markets to bring only the newest and hottest looks for prom to PromGirl.com. In addition, we offer a range of homecoming, graduation, sweet 16 and Quinceañera dresses. We proudly carry more dresses than any other online retailer and offer you the largest selection on one website so you can find the perfect dress for every event. We Love You! - We love all of our prom girls and we are dedicated to making our customers (you!) happy, which is why we have a knowledgeable in-house customer service team ready to offer any help you may need. We know that your dress is important to you, so we ensure that each dress is handled with care and arrives from our warehouse in style! Additionally, we offer speedy delivery with unmatched same day shipping to get you that special dress in time for your big event. You're Safe With Us - We work hard to make PromGirl.com a safe and fun shopping destination. It's important to feel safe while shopping online, which is why we secure your personal information with secure certificates and will never sell your contact information. For your convenience, we happily accept all major credit cards, PayPal, Apple Pay and Shop Pay


Contact info

4.0

Great

TrustScore 4 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(19,178)

249 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars
PromGirl.com logo

Reply from PromGirl.com

Thank you for your feedback—we're sorry to hear the fit didn’t work out. We know how important it is to feel confident and comfortable, and we’re always working to offer more inclusive sizing and fit guidance. Your input is truly appreciated.

XO,
PromGirl

Rated 5 out of 5 stars

Pink dream in ruffles

Fast shipping and the dress is more beautiful in person. It features yards of pink ruffles and a fitted bodice. My daughter’s dream prom dress!

January 20, 2026
Unprompted review
PromGirl.com logo

Reply from PromGirl.com

Thank you so much for the sweet review! We’re thrilled to hear the dress was even more beautiful in person and that it made your daughter’s prom dreams come true.

XO,
PromGirl

Rated 5 out of 5 stars

Great terrific

Great terrific

January 6, 2026
PromGirl.com logo

Reply from PromGirl.com

Thank you so much! We're thrilled you had such a great experience!

XO,
PromGirl

Rated 1 out of 5 stars

Worst company …

I was frustrated at first because their return policy is garbage because you have to call to see if they’ll return it. I only received in store credit and had to be just good with that. After I returned it, I received an email that it had make-up and food on it and they would accept the return. I didn’t even put this dress on fully because I didn’t like it. I immediately put it back in the bag and box and returned it the next day. They can’t even prove this is the dress I had returned. I am beyond disgusted with this company and would never recommend them.

January 2, 2026
PromGirl.com logo

Reply from PromGirl.com

We’re sorry to hear about your frustration and understand how upsetting this situation must have been. We do our best to follow a consistent return process, including quality inspections of all returned items. In cases where a dress is returned with visible signs of wear or damage—such as makeup or food stains—we’re unable to accept the return in accordance with our policy.

Rated 1 out of 5 stars

This company is a scam

I ordered a dress for my daughter. The dress arrived in good condition, but once she put the dress on and wore it for about an hour and a half, it started falling apart. The side had a hole, the pocket had a hole, and the waist had a hole. When trying to exchange or get a refund on this dress, I was told no. I don't know how they expect me to know it's going to rip apart prior to my daughter wearing it. I would not recommend to anyone, you'd have better luck getting a higher quality dress from even Temu or Amazon. This company is a scam.

December 29, 2025
PromGirl.com logo

Reply from PromGirl.com

We’re very sorry to hear about your experience and understand how frustrating this must have been. Quality issues are something we take seriously, especially when a dress doesn't hold up during its intended use. While our return policy typically covers unworn items, we always want to review cases like this carefully.

We’ve escalated your concern internally, and a member of our team will be reaching out to you directly to review the issue further and assist you.

XO,
PromGirl

Rated 5 out of 5 stars

A perfect experience!!

My daughter tried on a Ladavine dress J871 at a boutique for the junior prom but they didn’t have her size. We decided to order through Prom Girl due to good reviews. We were able to save over $100. When the dress arrived, it was perfect! It was packaged well on arrival. I trust Prom Girl and would highly recommend.

January 12, 2026
Unprompted review
PromGirl.com logo

Reply from PromGirl.com

Thank you so much for your trust and kind words! We're thrilled the Ladivine J871 dress was a perfect fit and that you were able to save while still getting the dress your daughter loved. We’re honored to be part of her junior prom and so glad everything arrived just right!

XO,
PromGirl

Rated 5 out of 5 stars

Reasonable Prices, Stunning Designs

It was very reasonable prices and, the designs are stunning! The website always ships very fast and it is always true to size.

January 12, 2026
Unprompted review
PromGirl.com logo

Reply from PromGirl.com

Thank you so much for the kind words! We're so happy to hear you loved the prices, designs, and fast shipping—and that the sizing worked perfectly. That’s exactly what we aim for!

XO,
PromGirl

Rated 5 out of 5 stars

Everything was super simple to navigate…

Everything was super simple to navigate and checkout was easy. Got complimented on my dress all night long!

November 9, 2025
Unprompted review
PromGirl.com logo

Reply from PromGirl.com

Thank you! We're so happy to hear your shopping experience was smooth—and even happier to hear your dress was a hit all night long!

XO,
PromGirl

Rated 5 out of 5 stars

Exactly as described

Exactly as described! Fast shipping as we needed it as soon as possible. We’ll definitely purchase from again.

December 22, 2025
PromGirl.com logo

Reply from PromGirl.com

Thank you so much! We're glad the dress was exactly what you expected and arrived right on time. Can’t wait to help you with your next purchase!

XO,
PromGirl

Rated 5 out of 5 stars

Great experience

Great experience

December 22, 2025
PromGirl.com logo

Reply from PromGirl.com

Thank you! We're so glad you had a great experience—can’t wait to have you shop with us again!

XO,
PromGirl

Rated 5 out of 5 stars

We were able to purchase the exact…

We were able to purchase the exact dress, that we had tried on in person, from PromGirl and the fit was exactly as expected. We would purchase again when needed.

January 9, 2026
Unprompted review
PromGirl.com logo

Reply from PromGirl.com

Thank you so much! We're so glad you found the exact dress you loved and that it fit just as expected. We’d be thrilled to help you again for your next special occasion!

XO,
PromGirl

Rated 5 out of 5 stars

Perfect condition

Dress was in perfect condition. It was packaged carefully for shipping and arrived without a single wrinkle. I was really impressed. We tried on this dress in another color at a store, so we knew exactly what to order. No guess work on size. Price was lower than retail store, but after shipping fees, essentially the same. Very happy with the purchase and wouldn’t hesitate to order from this site again.

January 6, 2026
Unprompted review
PromGirl.com logo

Reply from PromGirl.com

Thank you so much for the thoughtful review! We're thrilled to hear the dress arrived in perfect condition and that the whole process was smooth and stress-free. So glad we could help you get the exact dress you wanted at a great value—can’t wait to have you shop with us again!

XO,
PromGirl

Rated 5 out of 5 stars

The dress fit perfectly—exclactly like…

The dress fit perfectly—exclactly like the chart. Ive had bad experiences before so I was worried at first, but it was perfect. The dress was cheap but it doesn't show. It's absolutely beautiful and I'm so excited to wear it.

December 13, 2025
Unprompted review
PromGirl.com logo

Reply from PromGirl.com

Thank you so much for sharing your experience! We’re thrilled the dress fit perfectly and exceeded your expectations. It means a lot to us that you feel confident and excited to wear it—have the best time!

XO,
PromGirl

Rated 5 out of 5 stars

Everything is superb about prom girl-…

Everything is superb about prom girl- excellent pricing, amazing quality, and faster than fast delivery!

December 5, 2025
Unprompted review
PromGirl.com logo

Reply from PromGirl.com

Thank you so much for the glowing review! We're thrilled to hear everything—from pricing to quality to lightning-fast delivery—hit the mark.

XO,
PromGirl

Rated 5 out of 5 stars

I Love the dresses from Prom Girl…

I Love the dresses from Prom Girl material is great and shipping is fast. This is my fourth purchase and Love it. The only thing that would be great is accepting returns. I went with the size chart but the-dress was still big on me. Had to get it fixed and cost me more. The quality of the dresses is great and I would recommend Prom Girl.

December 1, 2025
Unprompted review
PromGirl.com logo

Reply from PromGirl.com

Thank you so much for your continued support—we’re thrilled to hear you love the quality and fast shipping! We understand how helpful flexible returns can be, and we appreciate your feedback on sizing. We're always looking for ways to improve and truly value your recommendation.

XO,
PromGirl

Rated 5 out of 5 stars

The second dress we ordered is…

The second dress we ordered is beautiful and of great quality. Their customer support team is amazing; they promptly took care of my return. Since I was worried about ordering two dresses and worried about having two dresses in store credit, they refunded me the first one, and I kept the second one.

November 24, 2025
Unprompted review
PromGirl.com logo

Reply from PromGirl.com

Thank you so much for your kind words! We're thrilled to hear the second dress was a perfect fit and that our customer support team could ease your concerns and provide a smooth return experience. We truly appreciate your trust in us!

XO,
PromGirl

Rated 1 out of 5 stars

I had a very disappointing experience…


I had a very disappointing experience with PromGirl. I ordered two dresses, both of which were marked as non-returnable. When they arrived, one looked nothing like the picture, and the other had a hole in it. To make matters worse, their customer service was incredibly unhelpful. I requested a replacement and provided all the necessary pictures, but they refused to send a replacement until they received the return. I explained that I needed the dress for an upcoming event and asked for a return label so I could send it back promptly. They informed me they didn't have a return label and would notify me when they did. To top it off, they suggested I pay for a new dress and cover shipping costs, despite the issues with my order. This experience has left me frustrated, and I will definitely not be buying from PromGirl again. Terrible service and quality!

November 21, 2025
Unprompted review
PromGirl.com logo

Reply from PromGirl.com

We’re truly sorry to hear about the frustration you experienced. While we understand how important timing is for special events, we do require returned items to be received before issuing a replacement or refund. To help speed things up, our team suggested placing a new order while we processed your return—and we're glad to confirm that a refund has since been issued.

We appreciate your feedback and will continue working to improve the experience for all of our customers.

XO,
PromGirl

Rated 5 out of 5 stars

START SHOPPING AT PROMGIRL

I love shopping at PromGirl. All the dresses I have received have been so high quality and amazing. After discovering PromGirl, I haven’t shop anywhere else. Will continue to shop here!

November 18, 2025
Unprompted review
PromGirl.com logo

Reply from PromGirl.com

Thank you so much for the love and loyalty! We're beyond happy to be your go-to for stunning, high-quality dresses. Can’t wait to keep helping you find your next favorite look!

XO,
PromGirl

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look