Promotion Products Reviews 

127
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We have used Promotion Products for many years for our merchandise products. We have always found them very helpful and reliable. Our current Account Manager, Izzy Harley was very efficient and so e... See more

Company replied

Rated 5 out of 5 stars

Big thanks to Paul Reidy at Promotion Products for delivery of marketing comps for our clients latest 'Sale Event' at Albury Mazda. Paul arranged and delivered (on a tight timeline) marquees an... See more

Company replied

Rated 5 out of 5 stars

Michelle at Promotion Products looked after our order from the first inquiry to delivery. We were looking for Expo giveaways and she help us select the perfect products for our target audience. The pr... See more

Company replied

Rated 5 out of 5 stars

We recently worked with Rachelle & team for merchandise and promotional items for our Trade conference, and the experience from start to finish was exceptional. Their commitment to assisting th... See more

Company details

  1. Promotional Products Supplier
  2. Business to Business Service
  3. Promotional Item Store

Written by the company

Promotion Products sets the benchmark in top-quality promotional merchandise for businesses across Australia. With 23+ years of industry expertise and over 1,500 five-star reviews, we’ve earned our reputation as a trusted go-to partner. Based in Brisbane and backed by multiple factory locations all over Australia, we guarantee fast, efficient delivery wherever you are. As a Net Nada Carbon Offset Certified and ISO 9001/14001 accredited company, we’re committed to both sustainability and exceptional standards. Our process is hassle-free: enjoy free samples, digital proofs, competitive pricing, and bulk discounts. From clothing, caps, and pens to bags, drink bottles, and beyond, our extensive range covers all your branding needs. Whether you prefer screen printing, laser engraving, full-colour printing, or embroidery, our adaptable, customer-focused team is dedicated to creating merchandise your recipients will love. Experience the difference with Promotion Products—and let us help you stand out.


Contact info

4.9

Excellent

TrustScore 5 out of 5

127 reviews

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4.9

All reviews

(127)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was originally asked by the company…

I was originally asked by the company to write a positive review after purchasing one product as the customer service manager would receive a reward if his name was mentioned.

After using company multiple times I would no longer use their products.

We needed some items by a due date and were guaranteed that we would receive in time. They were not delivered in time, we were advised in writing that the error was in their factory for writing down the wrong date. When we disputed the invoice we were told it was a shipping error and they cant control shipping.

Terrible service would not use again.

June 24, 2021
Unprompted review
Promotion Products logo

Reply from Promotion Products

Dear Hayley,

Thanks for sharing your feedback, we are sorry to hear that the products arrived later than expected and you did not have the same great experience as your previous orders. We are normally known for excellent communication and under promising but over delivering.

Investigating this further the order was dispatched from the factory on the date that was communicated and no guaranteed delivery date was promised. As you can understand delivery times over the last year have fluctuated due to COVID restrictions and we can only go off the estimated dates given to us.

We hope the discount that you have accepted shows that we value the relationship and that you will give us the opportunity to work together again in the future.

Rated 5 out of 5 stars

Would definitely use their services again!

Carla and the team at Promotion Products were amazing to work with! The service was fast and easy, and they were able to help make our merchandise vision come to life.

Would definitely use their services again!

March 9, 2021
Unprompted review
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Reply from Promotion Products

Hi Brittany, thankyou so much for taking the time to leave us this fantastic review. We hope to work together again in the future.

Rated 5 out of 5 stars

Excellent Service and Products!

A big THANK YOU to Michelle and the team at Promotional Products. Our requested products are always of excellent quality and delivered in a timely manner. Michelle, our account manager, is always contactable and very helpful in making our ideas come to life! We can't wait to see what we'll make next!

March 8, 2021
Unprompted review
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Reply from Promotion Products

Hi Brooke, it warms our heart to hear that you have had such an amazing experience working together with Michelle. Thank you so much for this wonderful review. We also can't wait to see what new collaborations bring!

Rated 5 out of 5 stars

Working with Carla was great

Working with Carla was great, she gave great suggestions and we were extremely happy with the finished product.

March 8, 2021
Unprompted review
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Reply from Promotion Products

Hey Lark, thanks so much for taking the time to leave this wonderful review.

It's fantastic to hear that you were so happy with the finished product and your dealings with Carla were so positive!

Rated 5 out of 5 stars

Michelle at Promotion Products looked…

Michelle at Promotion Products looked after our order from the first inquiry to delivery. We were looking for Expo giveaways and she help us select the perfect products for our target audience. The products are exactly what we wanted, all thanks to her suggestions. We loved them so much we are just completing another order 10 fold! Thank you for all your support Michelle.

March 5, 2021
Unprompted review
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Reply from Promotion Products

Hi Sasha. Thanks so much for taking the time to leave this wonderful review.

It's wonderful to hear Michelle was able to suggest such great products! It was a pleasure working together and we look forward to more collaborations again in the future.

Rated 5 out of 5 stars

Issue free experience

I contacted Promotion Products chasing some customised keyrings. Emma helpd me with the design process which was a great help as i would have had it wrong otherwise. There was a slight delay in getting the goods dispatched but Emma kept me informed so it was never an issue. Keyrings arrived and they looked better than expected. Ill definitely use this company again.

March 4, 2021
Unprompted review
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Reply from Promotion Products

Thanks for taking the time to leave this positive review Matt. It's fantastic to hear the keyrings turned out looking great! We look forward to working together again in the future.

Rated 5 out of 5 stars

Great customer service & product

I had a great experience working together with promotion products. The team was super helpful and quick in replying to create a really nice branded product. I can highly recommend working with promotion products and will go back to the company for future orders.

March 4, 2021
Unprompted review
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Reply from Promotion Products

Hi Laura, thanks for the amazing review. We're thrilled you had such a great experience and look forward to working together again in the future.

Rated 5 out of 5 stars

Many thanks to Michelle & team

Michelle is always quick responding to my requests. No job big or small and the service provided by Michelle & Promotion Products is always outstanding. Always a pleasure to work with.
Angela

March 4, 2021
Unprompted review
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Reply from Promotion Products

Thanks for taking the time to leave this kind review Angela. We love that you had such a positive experience. We look forward to working together again soon.

Rated 5 out of 5 stars

Amazing Service!

Promotion Products was absolutely amazing. We required x400 bottle openers within 2.5 weeks. Promotion Products was able to get this to us much with no hassle at all. Specifically, Michelle, was so kind to make this process so much more smoother. Thanks Michelle, you are an asset to your team!

March 3, 2021
Unprompted review
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Reply from Promotion Products

Thanks so much for taking the time to leave us this great review. We will be sure to pass on your kind words to Michelle and the rest of the team. We look forward to working together again in the future.

Rated 5 out of 5 stars

Great customer service

Great customer service, really responsive and kept me informed. Great quality products for very reasonable prices.

March 3, 2021
Unprompted review
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Reply from Promotion Products

Hey, thanks so much for taking the time to leave this review. We're thrilled you had such a positive experience and hope to be able to work together again in the future.

Rated 5 out of 5 stars

Michelle Emslie

Michelle Emslie, one of the Account Managers has been fantastic to deal with, very professional and always responds in a timely manner. We have placed 2 separate orders over the past couple of months and on both occasions have been impressed with her attention to detail, especially with her guidance on artwork, etcWe will definately use the company again for any future promotional material

March 2, 2021
Unprompted review
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Reply from Promotion Products

Thanks Tracy, we appreciate you taking the time to leave us such wonderful feedback! It's been a pleasure working together and we look forward to more collaborations again soon.

Rated 5 out of 5 stars

Couldn’t be happier!

Michelle was super helpful in deciding how to promote my business with the cosmetic bag. The final product looks professional and amazing! I couldn’t be happier with it.

March 1, 2021
Unprompted review
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Reply from Promotion Products

Hi Mikayla, thanks for taking the time to leave this kind review. Fantastic to hear the bags looked stunning! We look forward to working together again in the future.

Rated 5 out of 5 stars

Steven Cronin has been a super star…

Steven Cronin has been a super star account manager, always turning around quotes on short lead times.

February 26, 2021
Unprompted review
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Reply from Promotion Products

Hey Hayley, that's fantastic to hear that Steve has made the experience so great for you! Thank you so much for taking the time to leave us these kind words.

Rated 5 out of 5 stars

Carla Humphreys has been amazing to work with, she has made the process smooth from ordering to receiving. i will always be in cotnact with Carla when i need to order promotional products.

Carla Humphreys has been amazing to deal with in ordering our products. she is thorough, knowledgeable, professional and made the entire process from ordering to receiving a great experience. this is why i am now going to contact Carla for any promotional products we require moving forward. i have also recommended your company and Carla to friend.
the quality of the product is great. all our customers and staff love drinking out of the mugs we purchased.

February 26, 2021
Unprompted review
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Reply from Promotion Products

Hi Di, thanks for taking the time to leave such a wonderful review. Fantastic to hear the process was so easy and the mugs turned out great!

It was a pleasure working together and we look forward to helping you again in the future.

Rated 4 out of 5 stars

Carla was excellent

Carla was excellent, went beyond to help us get our merchandise on time. I would recommend and intend to use them for additional companies that i also look after.

February 25, 2021
Unprompted review
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Reply from Promotion Products

Hi Katrina, thanks so much for the positive review. We can't wait to work on new projects again soon.

Rated 5 out of 5 stars

Promotion Products is our go to for…

Promotion Products is our go to for branded products. We are an Independent Optometry practice, we give our patients a branded note pad and pen with our logo when they collect their glasses, and our patients love them. We have also had branded Hand Sanitiser, Umbrella's and drink bottles. We have built a great relationship with Lauren, she understands our branding and recommends the perfect products that suit our business needs. Turn around time is very quick and the products that we have received are of great quality. I couldn't recommend Promotion Products highly enough!

February 25, 2021
Unprompted review
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Reply from Promotion Products

Hi Michelle we're always thrilled to get feedback like this. Thank you so much for taking the time to leave us this review and the recommendation.

It's been a pleasure working together and we look forward to collaborating on more projects again soon.

Rated 5 out of 5 stars

Very happy customers!

Michelle Emslie has been an absolute treat to deal with, from our very first enquiry to our last order with her only recently. She keeps us up to date throughout the whole process and is prompt to make sure that all our questions and requests are seen to in a professional manner. Thanks Michelle - we appreciate your hard work and the ease of service you provide!

February 25, 2021
Unprompted review
Promotion Products logo

Reply from Promotion Products

Hey Rachel thanks for the amazing review. Glad to hear you had such a great experience! We will pass on your kind words to Michelle and look forward to working with you again in the future.

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