Promovols Reviews 719

Reservation not existing upon arriving at the airport in phu quoc island in Vietnam in february. I opened a request for reimbursement a few days after aside from the fact i had to buy a last minute ticket which was of course more expensive. No follow up of my request from promovols. Opened a second one one month ago, still no news. When i call them all they do is tell me to open a new request, that they re still dealing with the airline company. Honestly i don’t give a damn what they do on their side, i paid a ticket that never existed, almost lost my connection back to europe, their liaising with the airline is really not my problem…request number 822367

Very good
Everything is ok

Pas de reception du billet d embarquement,dômmage.

Simple, efficace

Le service clients et impecable on 2 min jai regle ma reservation

I had a problem of my destination, try to contact promovols hundersed times by e-mail, phone and even fax but no one did reply. It is the last time to use this web site to buy any ticket. And i will tell this terrible story everywhere FB, g+, twitter etc.

I bought a ticket on line with Promovols, received an acknowledgement of receipt and file number, but 30 hours later, no e-ticket. After several tries, I eventually got Promovols on the phone. I was asked to ring its e-ticketing handling agent, GoVoyages. After finally getting someone to answer the phone, I was informed me that the ticket was cancelled at the prerogative of the company. I asked how the company could not honour its sale and how it could fail to inform me immediately and was told to go and book myself another ticket (of course, probably at a different price too). I asked to speak to a manager, and was impolitely told there was no manager, no name, no number to ring, no recourse. I asked again for the name/contact details of a manager - to no avail - and for the name of the agent I was speaking to. In the end, the agent would only give me the general number of Promovols which I already had (and which had bounced me off to its handling agent) and she finally reluctantly gave me her first name only (Maude). She did a very very bad client service job: she just wanted to get rid of me and wasn't helpful at all. I then tried to ring Promovols 3 times after hanging up but could not get through and whilst doing that, got a standard message by e-mail (over 30 hours after the initial booking) saying that my flight reservation had been cancelled. At that point, I stopped: no point in wasting my energy. Needless to say that I have blacklisted both Promovols and their e-ticketing agent GoVoyages, who could not honour their sale, was unreliable, did not advise me immediately, and treated me / the client extremely impolitely and badly. Of course, I got my ticket from a more reliable source... and you can count on me to tell all those I know to avoid both Promovols and GoVoyages. I will never buy a ticket through Promovols and GoVoyages again.

I don't understand why you talk about communication
when there is absolutely no communication!
I didn't receive my confirmation 4 days after
buying the flight when with the other website,
confirmation is received on the same day!!"
I stayed 10 minutes on phone the first time I tried
to reach you, 20 minutes the second time without
succeeding talking to anyone.
I'm still waiting and I know this is the first and
the last time I deal with promovols.com.

Promovols is my go-to site for airline tickets, they definitely offer the best ticket prices and a great search engine, but their "processing fees" are getting ridiculously high... Still, for the time being, they are the best bet for bookings in Europe when you are not going EasyJet or one of the other low-cost air carriers.

No info, no reactivity, impossible to reach by phone, no able to use their own system.

this is the first time that I travel with promovol, please inform me of the good track my order, I will be the Monday, June 4, 2012 until June 7, 2012 at 12 noon email my husband christophe.costanzo @ sfr . en for all your questions, from 7 June 2012 to 14 pm I'll be on email athena.costanzo @ orange. fr

I have received contradictory email, you didn't want to accept the payment by credit card, you wanted a bank transfer. Then you have to delete the ption of credit card from the payment methods. You have cancelled the reservation, I hope only that you will not dare to charge my credit card.
That was the last time I tried to book throught you.

the passenger my daughter Coste Arabelle needs the electronic ticket for the application for the visa to Indonesia

booking canceled too rapidly without any possibility to recover it

I reserved twice and the same time, they told me I had to make a bank transfer! I think that any website that sells goods online, should be able to accept Major credit card from around the world. my card was a Visa credit card and it wasn't accepted. If this can't be done, at least set up a Paypal account so that money transfered can be protected. I am not about to go and deposit money and a random bank account!!

Please improve this