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Prontodirect Reviews 

223
•
TrustScore 4 out of 5

4.1

Safety and Work Wear Store
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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting that items are well-made, exactly as described, and often represent very good value. Many people also highlight the excellent service received, appreciating the helpfulness and overall positive interactions, which contribute to a smooth and satisfying purchasing process. However, some customers also noted concerns regarding delivery services, with items occasionally arriving late, going missing, or experiencing issues with courier handling. A few other people also felt that product sizing could be inconsistent, finding certain items to be smaller than expected or advertised.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many finding items to be exactly as described... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reviewers praising the fast and prompt... See more

Quality

Customers consistently note positive experiences with quality, often describing products as exactly as... See more

Order

People report ambiguous experiences with order, with some finding the ordering process easy and deliveries... See more

Service

Clients share positive opinions on service, with many reviewers describing it as "great overall" and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Supplied a pair of tent pole ends for my old ridge tent. Saved a still useable tent from the bin. Parts were well made, fitted perfectly and were very good value. Excellent service, will use again if... See more

Rated 5 out of 5 stars

The gloves arrived late. There was a slight mistake in the address. It was nobody’s fault. I cannot discredit the company.

Rated 5 out of 5 stars

Absolute brilliant company to deal with. Really friendly and knowlegable staff. Quality items, great value, Ulta fast delivery. Highly recommended... See more

Rated 5 out of 5 stars

These diaries are ideal for a handbag.plenty of writing spaces in the pages.look more expensive than they actually were.

Company details

  1. Safety and Work Wear Store
  2. Work Clothes Store

Contact info

4.1

Great

TrustScore 4 out of 5

223 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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4.1

All reviews

(223)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Shame about the choice of carrier!

Interested to know why you want a review for a delivery not yet received. I've had no info from your carrier (Evri) since Saturday. Telling me the delivery was delayed! No further tracking info available! Either deliver tomorrow or cancel and refund my order. I'd sooner pay more elsewhere for a reliable delivery. Had I known "Evri" was your carrier, I would not have placed the order!

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

Easy to to order

Easy to to order, Saved a lot of money with this item, Promt delivery,
I will use this company again,

June 16, 2023
Unprompted review
Rated 1 out of 5 stars

Lacking customer service

Ordered an item and paid for express delivery well in time for Father's day. 7 days later still no item or confirmation email. Emailed the company with no response so had to call. When I called I was then told the item is actually out of stock and discontinued. Apparently I was meant to be contacted but nobody did. Poor customer service. Will not be ordering again

June 12, 2023
Unprompted review
Rated 3 out of 5 stars

Grey plastic bamboo fencing

The product looks good however there are no fitting instructions or fixings with the fencing so a little disappointed. Also we wanted to order some more but were told there out of stock & lead in time could be 3 months. So we can't put up the fencing at the moment.
I hope we get the rest of the fencing we require otherwise its £55 down the drain

May 25, 2023
Unprompted review

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