Proofofentry.com Reviews 175

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

We were very pleased with our experience with Proof of Entry. We made a mistake on our data submission and the customer service group were terrific in getting the problem resolved.

Rated 1 out of 5 stars

My order took 15 days to arrive even paying for FedEx shipping. Of course, the tests were useless when arrived and I end up doing having to do the COVID test in the pharmacy. This type of product... See more

Company replied

Rated 5 out of 5 stars

The tests arrived within a few days, earlier than anticipated. It was extremely easy to do the tests and they are high quality. We received the confirmation certificate within an hour with each test.... See more

Rated 5 out of 5 stars

fast shipping, much cheaper option than going in clinic and very convenient. the 1 star reviews below are being way too harsh, they clearly didn't plan in advance and were being way too last minute. t... See more

Company details

  1. Drug Testing Service

Written by the company

Proofofentry.com offers clients COVID self-test kits. This along with our smart testing app allows you to easily get your COVID (travel) certificate from the comfort of your home - very easily and inexpensive. Try us out at proofofentry.com!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

175 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

This is a quick and easy alternative to…

This is a quick and easy alternative to rapid tests at a clinic or the airport. They are fast and accurate as well as readily accepted by the airlines. Thank you for a cost effective alternative allowing travelers to return back to the US meeting the required testing.

April 20, 2022
Rated 5 out of 5 stars

Awesome quick service

Awesome quick service! Any questions were answered immediately by chat, and within a day by email. Results within 20 minutes for both of us. Worked flawlessly for our recent Air travel from Calgary to LAX!

April 9, 2022
Rated 5 out of 5 stars

Very impressed with the service proof…

Very impressed with the service proof of entry provided. I received the tests very quickly and we used them on our trip from Toronto to Maui and they worked great with no questions asked . My certificate was sent to me within 15 minutes of taking the test. We did not need them to return to Canada now which was nice.

I would definitely recommend them and will use them when I go to Europe

April 7, 2022
Unprompted review
Rated 5 out of 5 stars

The tests arrived within a few days

The tests arrived within a few days, earlier than anticipated. It was extremely easy to do the tests and they are high quality. We received the confirmation certificate within an hour with each test. We bought 7. They worked seamlessly to get our family to the US and back to Canada again. Have been recommending them ever since and more than happy to write this review. Don’t waste your money on any expensive in-person tests-these ones are all you need.

April 5, 2022
Rated 1 out of 5 stars

Did not deliver the test within the timeframe promised

It says that if you take the test before 5 PM they will have your results to you within an hour. It has now been an hour and a half and it is now after 5 PM so there’s no way to get in touch with them. Not sure if we just sit around waiting or find an alternative test provider.

Updated: The test was submitted at 4:15pm Mountain Standard Time. The results were sent by email at 6:31pm MST. Not within the 60 min. This was over 2 hours. By then, had given up and paid $50 USD to a test center in Blaine, WA. Also, the certificate is NOT VALID for entry into Canada. Their webpage says "The perfect test for travel to the USA and back into Canada". This is not correct. This is fraudulent! At the very least I expect a full refund, or we will be filing for a charge-back. Unbelievable. Deliver on what you promise or stop selling.

TLDR:
Be warned: Results take over 2 hours.
Beware: NOT VALID for entry into Canada.

Further update:

I've just read a Trustpilot review response by ProofOfEntry.com was posted 3 days ago (so March 28, 2022) that they knew that their certificate was not valid for re-entry into Canada. Yet, even as of today (Mar 31, 2022) their website still says that it's valid for re-entry into Canada. This is knowingly misrepresenting their product and puts customers into an impossible situation. This blatant disrepectful treatment of customers is dispicible. Knowing that your certificate is NOT VALID and saying that it is "irrelevant at the present time" is unbelievable. It is only "irrelevant" AFTER April 1st. Do you have any respect for your customers who are trying to use your product for the days leading up to April 1st?

March 31, 2022
Rated 5 out of 5 stars

Worked great BC to Maui and back

Worked great for our trip to Maui in March. We used these tests both ways (family of 4) and Westjet accepted them, no questions asked. Would use this service again.

March 30, 2022
Unprompted review
Rated 5 out of 5 stars

Easy to use

Just used the test to come back into Canada. Easy to use and had results emailed to me within 15 mins. Would definitely recommend. Had no issues at the border.

March 30, 2022
Rated 5 out of 5 stars

Took tests with me to California to…

Took tests with me to California to return home to Canada, had no issue. Again, had to verify my tests on a Sunday for Monday flight and had zero issue. Five certificates sent in less than 30 min. I don't know where previous review went wrong as I too had mine verified on Sunday March 27. No problem. Maybe contact them by email a day prior like I did to arrange to have someone there to verify your tests. Zero problems, accepted at border, no questions asked, no problems.

March 29, 2022
Unprompted review
Rated 1 out of 5 stars

Do not verify tests on Sundays. Useless service for people who have flights on Monday mornings.

I purchased two tests from you guys after speaking with an agent via the chat on your website. I confirmed with the agent that your tests can be taken on weekends. Did you recently change your hours/days on operations or was the agent wrong on this?

I went to take my test today (Sunday, March 27) and planned to send it over for verification for my flight that is Monday morning at 6:00am but I found out that you do not have anyone verifying tests on Sundays. This is very misleading for people who are purchasing your tests and have flights on Monday mornings. For a business that is operating, marketing, and selling tests to Canadians labelled “Perfect test for travel to the USA” I think you should have people working on Sundays or at least broadcast this on your home page.

I had to go out of my way and find a testing centre that had an opening so I could still attend the business trip I have planned. This new test was triple the price of your tests.

March 28, 2022
Unprompted review
Proofofentry.com logo

Reply from Proofofentry.com

Hi Carter, we have never changed our working times, and we are very clear on this (3 places stated on our website). However we are always open to help outside of our regular hours, numerous positive reviews confirm this. Had you sent an email and done the test there would have been zero issues. Hope you have a great day!

Rated 1 out of 5 stars

Does not comply with Canadian govt requirements

Does not comply with government of Canada requirements (i.e certificate requirements include an address).

March 27, 2022
Unprompted review
Proofofentry.com logo

Reply from Proofofentry.com

Thanks for your reply, this was to our knowledge a last minute change that was implemented from their side. A civic address was never one of the requirements when antigen testing was launched (Feb. 28) for return trips into Canada. Being that entry testing will end April 1st, this seems irrelevant at the present time. Will entry testing be re-implemented, then we will add this to our certificates, no problem.

Rated 5 out of 5 stars

Tests arrived quickly and were easy to…

Tests arrived quickly and were easy to use. We used the tests to fly from British Columbia to Orange County in the USA and then home again with no issues. We took tests with us for our return trip. Test results were received in much less than an hour. Don't wait until the last minute to order and you will not have any issues.

March 23, 2022

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