Proofofentry.com Reviews 175

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

We were very pleased with our experience with Proof of Entry. We made a mistake on our data submission and the customer service group were terrific in getting the problem resolved.

Rated 1 out of 5 stars

My order took 15 days to arrive even paying for FedEx shipping. Of course, the tests were useless when arrived and I end up doing having to do the COVID test in the pharmacy. This type of product... See more

Company replied

Rated 5 out of 5 stars

The tests arrived within a few days, earlier than anticipated. It was extremely easy to do the tests and they are high quality. We received the confirmation certificate within an hour with each test.... See more

Rated 5 out of 5 stars

fast shipping, much cheaper option than going in clinic and very convenient. the 1 star reviews below are being way too harsh, they clearly didn't plan in advance and were being way too last minute. t... See more

Company details

  1. Drug Testing Service

Written by the company

Proofofentry.com offers clients COVID self-test kits. This along with our smart testing app allows you to easily get your COVID (travel) certificate from the comfort of your home - very easily and inexpensive. Try us out at proofofentry.com!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

175 reviews

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Rated 1 out of 5 stars

Long shipping times, be aware before you order

The tests arrived in good shape, but unfortunately not before we had to leave for our trip. The tests were ordered on a Sunday, and did not arrive until Friday the same week. Be advised that the packages are shipped FedEx GROUND from Calgary, where time in transit to the east can be upwards of 5 days. An air shipping option would be nice. I was unable to use the tests on our trip, and with the announcement of the ending of the RAT testing requirement as of April 1, these tests are useless to me now. Live and learn, I guess.

March 22, 2022
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Reply from Proofofentry.com

Hi Tyson, this is correct, our shipping times to the East can take up to 6 business days, that is why we advise to order on time.

Rated 1 out of 5 stars

BEWARE!!

BEWARE!!! This test did NOT allow us entry from the US to Canada. Not legit. We will see if they refund us. We’re almost fined$5000 US. Had to take another test.

March 22, 2022
Unprompted review
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Reply from Proofofentry.com

Even though we did not receive full info into this particular case we refunded you for the test in which you claim you were denied entry with. We have hundreds using our test every day crossing land borders and via air travel, and have not had this type of issues. Both into Canada and worldwide. Very sorry to hear you were not happy with our service.

Rated 1 out of 5 stars

Would not recommend for Hawaii

Bought 8 tests about 5 days ago. The tests arrived in 3 days which is good. The bad thing is I should have done more research to see if these tests are valid for entry to Hawaii. Hawaii has different entry requirements than the rest of the USA. These tests are NOT part of the list of trusted partners for Hawaii. I emailed the company to ask if the tests will be accepted. Their response was that clients have used them to enter Hawaii but it is not guaranteed. In other words they are useless. How can you feel confident going on a trip when you may be denied boarding the airplane due to a test that is not accepted. I have since reached out again asking for a refund, but no response. When I initially looked at buying these tests I asked on the chat if they were good for travel to and from Hawaii from Canada. The person in the chat said Yes, however now it’s not guaranteed. Extremely frustrating and now we are out of pocket.

March 20, 2022
Unprompted review
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Reply from Proofofentry.com

Hi Sherry, you must have been misinformed because these tests are fine to travel to and from Hawaii. The BD Roche Biosensor antigen test is accepted in all of the USA including Hawaii.

Rated 1 out of 5 stars

Not approved at Canadian land boarder

Not approved at Canadian land boarder. Thank goodness for me, my boarder guard didn’t care and let me on the way. I could have potentially been fined for incorrect/false testing.

March 19, 2022
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Reply from Proofofentry.com

Hi Holly, what an unfortunate situation. Could you send us an email at info@proofofentry.com with further explanation as to why this was not accepted in your particular case? We have hundreds using these every day, also for land border crossings. Thanks!

Rated 5 out of 5 stars

Works for American Airlines

We used this for our American Airlines flight from BC to Florida. Amazing price compared to other testing services. The testing process was smooth and easy. They had our results verified in under 5 minutes. Customer service was very helpful. 100% recommend!

March 17, 2022
Unprompted review
Rated 5 out of 5 stars

Convenient, fast

Quick and easy to use. I’m from BC, used it to travel to the US. Took just over an hour to get swabbed and a signed certificate back through email.

March 15, 2022
Rated 5 out of 5 stars

I ordered 5 test kits online and it…

I ordered 5 test kits online and it arrived by FEDEX after 3 days as promised. Took the tests with us when we cross the border and have done the test the morning we are returning to Canada. Easy step-by-step procedures after scanning the bar code. Certificates emailed to us in 15 mins. Printed the certificates at the hotel lobby and showed it to border officer and they accepted it. Highly recommended to friends.

March 14, 2022
Rated 5 out of 5 stars

we used the kits to go to Hawaii from…

we used the kits to go to Hawaii from Canada and bought extra to come back to Canada, it worked seamlessly! no problem at all, certificates was sent to us within 30 mins, and we did it on Saturday.

March 14, 2022
Rated 5 out of 5 stars

Accepted for re-entry at Canadian land border, amazing customer service

I travelled with a dance team I instruct (20 dancers aged 14-23, around 10 accompanying adults, all Canadian residents) and the tests were perfect for our re-entry via land border.

We ordered 2 per traveller in case we had to change plans during the trip. We were really nervous about going in the first place, and asked PoE a ton of questions. They promptly and honestly responded to everything we asked via chat or email; they helped us figure out a shipping plan to get the tests quickly and worked with our schedule to make sure our certificates would be processed at the right time during the trip.

The tests were simple enough for everyone to follow the instructions and receive their results with no kits wasted, and the certificates came in within 20-30 minutes for our entire group. Since many of the members did not have international data plans, a few of the adults used hotspots and there were no issues or data-heavy applications since it was all browser-based. The certificates were accepted with no issues by the border agents when we came back to Canada.

We would definitely recommend these kits to people traveling to the US, especially for short trips. We will be ordering more for our April competitions if the rules for re-entry don't change.

March 14, 2022
Rated 5 out of 5 stars

I doubted proofofentry at first as it…

I doubted proofofentry at first as it was my first time using such a service in North America (I know it’s way more common in Europe) but to my surprise the entire process has been very smooth. I’d recommend it to any traveller in NA.

March 13, 2022
Rated 2 out of 5 stars

Slow delivery

I ordered 2 kits on a Friday night for a flight leaving the following Friday. I emailed their support team which estimated delivery for Thursday. The kits weren't processed/shipped until Monday afternoon, and arrived Friday at 4 pm, a full week later, after I already departed, so I basically wasted money. I don't understand how they can charge $24 for FedEx shipping but can't get a package to a house in downtown Toronto within a week. Canada Post isn't even that slow, and Amazon Prime would have had it to my house next day. Do these kits ship from within Canada? So if you're going to use this service, clearly you require a 7-10 day delivery clearance window, and they need to make this more transparent on their website. I gave 2 stars because they did actually respond to emails.

March 12, 2022
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Reply from Proofofentry.com

Even when Fedex gives us a planned delivery date of 5 business days (for example), we unfortunately can't help it when they miss this by a day. I understand the frustration and we try our very best to minimize the shipping times...

Rated 1 out of 5 stars

We still haven’t received it yet

We still haven’t received it yet, we fly in a couple of days. I figured ordering it a few weeks ahead it would have been good

March 11, 2022
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Reply from Proofofentry.com

Hi Sally, thanks for reaching out. With you being located in Phoenix the shipping times are a bit longer than Canada, this has also been communicated. The delivery has been scheduled for today March 11, per FedEx tracking information. You placed the order on March 4, so we are even within our Canadian shipping time promise and this is going to Arizona! Have a great day.

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