While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

They just deliver a great service. As a landlord I am happy with the professional service. I also know that my tenants are being looked after and treated fairly. Thanks to the PS team over the last 10... See more

Company replied

Rated 1 out of 5 stars

Awful This company did not treat the tenants well they made false claims about items that were wear and tear.. They said mould was due to no ventilation and black marks above radiatirs were burning c... See more

Company replied

Rated 5 out of 5 stars

We've been working with Property Stop for 18 years and they've been managing our properties in Chelmsford. We couldn't have asked for better property managers. As landlords, we have always found that... See more

Company replied

Rated 5 out of 5 stars

A very well looked after and happy tenant 😊 I rented properties with property stop in 2014 and 2023. Richard and the team are very efficient open and clear, understanding and helpful to make renting... See more

Company replied

Company details

  1. Real Estate Rental Agency

Written by the company

Established in 1996, Property Stop is one of the fastest-growing independent letting agencies offering property management services throughout the Essex region. With Property Stop, you will benefit from our proven track record of delivering outstanding letting & management services. With a head office based in the heart of Chelmsford City centre, we are able to offer our services throughout Essex specialising in Chelmsford, Braintree, Halstead, Witham, Colchester, Ingatestone, Brentwood, Billericay, Wickford, Basildon, South Woodham Ferrers, Danbury, Maldon, Southend On Sea, Stanford Le Hope & Grays. Co-managed & run by two Company Directors with well over forty years of combined agency experience. Property Stop and its trained team of experienced staff have your best interest at heart and our focus is solely on our clients. We prioritise customer service and relationship-building. By working closely with landlords, we tailor our services to meet your individual needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

81 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They just deliver a great service

They just deliver a great service. As a landlord I am happy with the professional service. I also know that my tenants are being looked after and treated fairly. Thanks to the PS team over the last 10 or so years.

April 27, 2026
Unprompted review
Property Stop logo

Reply from Property Stop

Dear Andy,
Thanks for the review.
Best regards,
Property Stop

Rated 5 out of 5 stars

Extremely fast

Extremely fast, supportive and professional. Highly recommend

March 27, 2026
Unprompted review
Property Stop logo

Reply from Property Stop

Dear Rochelle,

Thanks for your positive review.

Best regards,
Property Stop.

Rated 5 out of 5 stars

After other disappointing agents

After other disappointing agents , I have found a good company to manage my portfolio of 15 properties.
They understand my requirements, and explained in depth the new challenges facing landlords in 2026.
I used to manage my properties personally, however with all the new legislation, I feel confident that Property Stop can manage my portfolio to my satisfaction.
My relationship with Property Stop has been on going for the last 18 months.

December 8, 2025
Unprompted review
Property Stop logo

Reply from Property Stop

Dear David,

Thanks for leaving a positive review.

Best regards,
Property Stop

Rated 5 out of 5 stars

Professional, efficient and honest staff

We have let our Chelmsford apartment through Property Stop since we purchased it in 2015. We have always found them to be very professional, efficient and honest in the entire 10 years. Everyone is friendly and helpful. We are very happy to recommend Property Stop.

December 18, 2025
Unprompted review
Property Stop logo

Reply from Property Stop

Dear Paul & Kim,

Many thanks for your kind feedback.

Best regards,
Property Stop

Rated 5 out of 5 stars

I’ve used Property Stop for the last…

I’ve used Property Stop for the last couple of years. They’ve always provided a professional service and are quick to find tenants for my properties. They are quick to respond to any queries I have and really help take the pressure off being a landlord. Highly recommend!

November 17, 2025
Unprompted review
Property Stop logo

Reply from Property Stop

Dear Mrs Rogers,

Thank you for the review.

Best regards,
Property Stop

Rated 5 out of 5 stars

My experience with Property stop has been phenomenal

My experience with Property stop has been excellent as a busy professional moving was a daunting task in terms of scheduling.
Tara, my allocated agent was professional , efficient, supportive and accessible. She exhibited such a high standard of customer services throughout my Tenancy timeline always being that first port of call to either deal with my enquiries or refer me to the correct department, Tara continued to support me beyond my exit in order to ensure my transition was as smooth possible. Her genuine endeavours to provide excellent care from the beginning to the end of my Tenancy and beyond was amazing.

I would thoroughly reccomend property stop.

Deborah

November 5, 2025
Unprompted review
Property Stop logo

Reply from Property Stop

Dear Deborah,

Thank you so much for your review.

Best regards,
Property Stop.

Rated 5 out of 5 stars

Professional and personal managing agents

We were tenants of a property that Property Stop managed for five and a half years. They were always professional and when repairs were needed they were proactive in chasing the landlords approval (which was slow on several occasions).

September 25, 2025
Unprompted review
Property Stop logo

Reply from Property Stop

Dear Jonathan,

Thank you for the kind review of our service.

All the best,
Property Stop

Rated 5 out of 5 stars

Recommend Property Stop

Stuart
Thanks, good work and thank you to you and your team for looking after the property these past ten years !

Thanks again
Chris

June 25, 2025
Unprompted review
Property Stop logo

Reply from Property Stop

Dear Chris,

Thanks for the kind review. It was a pleasure to manage your property for you.

Best regards,
Property Stop

Rated 5 out of 5 stars

Our Agent Andy has been a complete…

Our Agent Andy has been a complete professional and has removed almost all the stress that goes with letting. He keeps us up to date and in the loop always and his relationship with us is almost as a friend which he is. So I’ll finish by saying thank you so much for your wonderful service you and the company provide and for us what we pay for what you give us is outstanding. Many thanks especially to Andy from G&M.

May 11, 2025
Unprompted review
Property Stop logo

Reply from Property Stop

Dear Gary,

Many thanks for your kind review.

Best regards,
Property Stop

Rated 5 out of 5 stars

Outstanding property management

We’ve had the pleasure of working with Andrew Spence at Property Stops (Quirks) for several years now, and over that time, we’ve developed a truly wonderful professional relationship. Andrew has consistently gone above and beyond in managing our property, always approaching his work with a proactive and helpful attitude. His customer service is impeccable — he is responsive, reliable, and always willing to go the extra mile. Thanks to his dedicated efforts, we’ve felt completely at ease knowing our property is in safe hands. We’ve been consistently happy with the service we’ve received and would strongly recommend Andrew to anyone looking for outstanding property management.

May 10, 2025
Unprompted review
Property Stop logo

Reply from Property Stop

Dear Arghya,

Many thanks for your kind words.

Best regards,
Property Stop

Rated 5 out of 5 stars

Professional/ diligent management

Professional/ diligent management
Go the extra mile to service clients

March 21, 2025
Unprompted review
Property Stop logo

Reply from Property Stop

Dear Chris,

Thank you for your review.

Best regards,
Property Stop

Rated 5 out of 5 stars

Consummate Professionals at Property Stop

We have rented a few properties over the past number of years and can honestly say that we have never experienced such a professional, supportive and accommodating team of people. From viewing through to vacating, we have been treated with the utmost respect, coupled with informative assistance. Any problems are treated with empathy and efficiency. It is the first company we have dealt with that provides equal care and support for the tenant and the landlord. It would be difficult to single out anyone for accolades - they all deserve a gold star in our view. We will miss you all at Property Stop.

March 18, 2025
Unprompted review
Property Stop logo

Reply from Property Stop

Many thanks for taking time to leave us a 5 star review.

We really appreciate you taking time to share your experience of our service.

Best regards,
Property Stop

Rated 5 out of 5 stars

I have found Property Stop to be excellent

I have found Property Stop to be efficient, reliable, friendly, and professional. They are proactive finding new tenants, efficient when dealing with requests and give good feedback after inspection visits. They are knowledgeable regarding the local area and go the extra mile when concerns/issues arise.

March 5, 2025
Unprompted review
Property Stop logo

Reply from Property Stop

Dear Pauline,

Many thanks for taking time to share your feedback about our service. It’s greatly appreciated.

Best regards,
Property Stop

Rated 5 out of 5 stars

Recommended without hesitation.

Property Stop have managed my rental properties for several years and have always been thoroughly professional, efficient and helpful. The team have always replied to any queries quickly and courteously. They have regularly provided detailed and fully illustrated reports on the properties. I recommend the team at Property Stop without any hesitation.

March 3, 2025
Unprompted review
Property Stop logo

Reply from Property Stop

Many thanks for your kind review.

Best regards,
Property Stop.

Rated 5 out of 5 stars

Property Stop have let 2 properties for…

Property Stop have let 2 properties for us and we would thoroughly recommend them. They are very easy to deal with, helpful and efficient and found us good tenants.

February 26, 2025
Unprompted review
Property Stop logo

Reply from Property Stop

Dear Nicola,

Many thanks for your kind review.

Best regards,
Property Stop.

Rated 5 out of 5 stars

I have had an excellent experience…



I have had an excellent experience working with Property Stop for letting my flats. Their professionalism, efficiency, and attention to detail have produced worthwhile tenants. They kept me well-informed throughout the process and found reliable tenants quickly. Their knowledge of the market and dedication to getting the best results, is what all landlords want. I highly recommend Property Stop for a trustworthy and proactive letting agent!"

February 24, 2025
Unprompted review
Property Stop logo

Reply from Property Stop

Dear Stuart,

Many thanks for your 5 star review.

Best regards,
Property Stop

Rated 5 out of 5 stars

Great experience would highly recommend!

I am grateful for the positive experience I had with the company and would highly recommend them to anyone seeking a reliable and professional lettings agent.

February 13, 2025
Unprompted review
Property Stop logo

Reply from Property Stop

Dear Sam,

We really appreciate your 5 Star review. Many thanks for taking to time to share your feedback.

Best regards,
Property Stop

Rated 1 out of 5 stars

Poor customer service with people who have difficulty

A poor Company with poor staff have no time or patience for customers who struggle with paper work I am writing this review on behalf of someone who called up the company asking to book a viewing and they explained they have difficulty with spelling and asked for them to help over the phone and all they did was just tell them to find someone else to help and rushed them off the phone poor customer service don’t use this letting agents

February 18, 2025
Unprompted review
Property Stop logo

Reply from Property Stop

Thank you for leaving us feedback.

As you have chosen to remain anonymous we have reached out to you via Trustpilot requesting more information about your experience.

We do not welcome 1 Star reviews so by providing further information we can investigate your complaint. By doing so we can make improvements to our service to avoid future customers feeling the need to leave negative reviews.

We look forward to hearing back from you.

Best regards,

Property Stop

Rated 1 out of 5 stars

The worst letting agents people and…

The worst letting agents people and leave them un the the hand nasty landlords,
I took property from them in Rectory lane , in 2021 and they did-not mentioned me regarding they just trap people for letting and don't deal with that afterwards, I The place i rented was the most uncomfortable place with no privacy , the landlord lied in the first day of entering the house that they didnt received the money i have to put scam claim through that i got my money however now i am struggling to get my deposit of £950 pounds , when i emailed them they mentioned they cannot help ,image below for reference of conversation , I had the worst
experience and am very angry but grateful left that Nasty country . Please BEWARE and don't let through them specially in corner flats in rectory lane , looks good from outside no lifts and parking in the top the lady managing the property is a nasty person. Plus these agency supports. Save yourselves from all mental problems

February 13, 2025
Unprompted review
Property Stop logo

Reply from Property Stop

Dear Shelly,

We are sorry to read of your negative experience of our service.

Having reviewed your property file we’ve identified your tenancy and understand you have recently vacated. Property Stop offer a number of different service options to prospective landlords. The landlord of your property is an experienced client who opts to use our entry level ‘Let Only’ package. For this service Property Stop advertise the property for rent, carry out accompanied viewings, reference check prospective tenants, draft the initial tenancy agreement for signature and register the damage deposit within The Deposit Protection Service custodial scheme.

Once the tenancy commences, Property Stop has no further involvement with the tenancy as the day to day management is handled directly by the landlord. This was made clear to you during your initial viewing before you even chose to proceed with a tenancy, as well as within all of the tenancy paperwork signed by yourself at the commencement of the agreement.

With this in mind your actual experience of Property Stop’s service would be limited to a short period of time in September 2021 from the point you booked an initial viewing to collecting your keys and moving in. I’m sure you would agree that this aspect of the process was handled professionally and at no point during your experience of our service did you feel the need to write a negative review.

Fast forward over 3 years, we understand that you have now vacated the property and are currently in discussions with your landlord over the return of your deposit. As Property Stop have not been appointed by the landlord to undertake a check out inspection or to handle negotiations over deposit related deductions we will be unable to offer you any assistance in this matter. As discussed with you this week when you contacted us, our advice would be to discuss matters with the landlord directly or take your own independent legal advice.

Comments relating to the property having no parking or lift seem somewhat irrelevant. The property was clearly advertised as having with no parking which is reflected in the market value of the property when compared to other properties in the area that offer parking. You also attended an accompanied viewing prior to deciding to proceed with a tenancy during which you accessed the property via the stairs and would have been aware the block has no resident lift.

Property Stop work hard to offer our landlords and tenants a professional letting service which is reflected in our numerous 5 star Trustpilot reviews. We can’t help but feel your review has been prompted by a disagreement between yourself and your landlord and is being aimed at the wrong party. As set out in this reply the events leading up to receiving your review are completely out of our control having ceased our involvement with your tenancy in September 2021. We would kindly request that you consider removing or amending your review to actually reflect the positive service you received from us.

Best regards,

Property Stop.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look