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Property Hub Reviews 

430
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company, often describing it as excellent and very positive. Customers consistently praise the staff for their knowledge, professionalism, and supportive approach, making them feel at ease and well-advised. The service provided is frequently highlighted as efficient, well-structured, and hassle-free, with many appreciating the clear communication and comprehensive support throughout the entire process. People also value the valuable information and guidance offered, noting that the company helps simplify complex information without resorting to high-pressure sales tactics. However, some customers also noted occasional issues with the process, such as not receiving requested call recordings or experiencing unexpected changes in recommended agents. A few other people also felt that the company did not always do their proper homework, leading to unforeseen costs or difficulties with mortgage approvals and solicitor panels.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

People report positive experiences with service, often highlighting the professional, knowledgeable, and... See more

User experience

Clients share positive opinions on user experience, describing it as superb from start to finish and very... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Lauren at Property Hub Invest. She was incredibly knowledgeable and took the time to understand my situation and long term goals. I never felt rushed or pushed, just... See more

Company replied

Rated 5 out of 5 stars

I've been working with Property Hub to grow my portfolio over the last 4 years. We've purchased some great deals that are performing well. Our portfolio manager,Steve is always on hand for advice or... See more

Company replied

Rated 5 out of 5 stars

This marks my second property purchase with Property Hub in the last 12 months. Although the 1st purchase was bumped in the beginning, there was drama with certain brokers; however, this time,... See more

Company replied

Rated 5 out of 5 stars

Hi Property Hub Team, This is my 2nd purchase via Property Hub, and my 3rd purchase, The Old Granary with PH, is hopefully to be completed in May or even April, fingers crossed. She’s a rea... See more

Company replied


Company details

  1. Property Investment
  2. Investment Company
  3. Investment Service

Written by the company

We believe that to succeed in property, you need to arm yourself with the right knowledge and work with the best people. That’s why we created Property Hub. Property Hub is the UK's leading provider of property investment education and home of The Property Podcast. Our mission is to empower investors to achieve financial freedom through smart property investment strategies. With a team of experienced investors and industry experts, we focus on educating our community via podcasts, webinars, books and courses, to allow them to identify profitable opportunities and make informed investment decisions. But Property Hub is more than just education. Through Property Hub Invest we source off-market, discounted properties from some of the top house builders and developers in the UK. Our dedicated team hand-hold clients through the entire process: from reservation to getting the property let. We have a genuine desire to see our community of investors build lasting wealth, and we work hand-in-hand by helping them achieve just that. Whether you're a novice or a seasoned investor, Property Hub offers the tools, guidance and investment opportunities to start and build your portfolio and achieve your financial goals.


Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

430 reviews

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4.6

All reviews

(430)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Educational and informative

I really appreciate the sharing of their knowledge and information so you can educate yourself, understand more about property and feel motivated.
Listen to their podcast weekly with shares some much insight and relevant information.

March 5, 2024
Unprompted review
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Reply from Property Hub

We're delighted to read your kind words. Your feedback is invaluable to us, and we’re keen to continue providing you with exceptional service. Thank you!

Rated 5 out of 5 stars

Really informative and don't try to…

Really informative and don't try to sell anything! Just want to impart knowledge. Learnt loads from them

March 5, 2024
Unprompted review
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Reply from Property Hub

Thank you for the glowing review! Your support means the world to us, and we are dedicated to ensuring your future experiences with us are just as positive. Much appreciated!

Rated 5 out of 5 stars

Listen to podcasts every week attened…

Listen to podcasts every week attened free webinar. Really useful and helpful information always.

March 5, 2024
Unprompted review
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Reply from Property Hub

Your kind review brightened our day. It's fantastic to hear that our efforts have made an impact on you. We are excited about the opportunity to work with you more in the future. Thank you!

Rated 1 out of 5 stars

I purchased my flat through Property…

I purchased my flat through Property Hub Invest in 2021 - at North Lodge, York. I'd already established a portfolio of buy-to-let property investments myself but it was the pandemic and so I decided to source through PH. That's after having followed their excellent podcast for a while, so I judged that they had the expertise to source the property and their podcast positions PH as a company with integrity.

Three years on, I can say that amongst my eight BTL properties, the flat I purchased through PH (i.e. my only new-build property) has given me the most headaches. PH's marketing materials emphasise the "hands-off" nature of investing through them. My experience has been the complete opposite.

Myself and four other landlords in the development have had continued condensation issues and regular issues with fixtures and fittings that several surveys have found to be due to construction defects. These defects are not covered by the new-build warranty/insurance that supposedly provides peace of mind when buying new-build property (I should have identified the red flag of PH refusing to allow us to view the property before investing) and PH structures deals such that they have zero skin in the game (no liability for selling defective builds). All five of us have had persistent tenant complaints due to these issues. We have tried to encourage the developer (GEM Construction - check them out on TrustPilot if you dare) to rectify the issues but they have so far refused and we are now taking legal action.

We tried to engage PH in this process, thinking that they might be able to at least facilitate communication with the developer. However, after initially saying that they were working to contact the developer, they then stopped replying to our emails. So much for the "Care Team". PH were far more responsive through their sales rep prior to investing.

PH provides some excellent resources on property investing and I still very much enjoy their podcast. However, our experience as a client was that PH sold us a low-quality and defective property, and then refused to help us address the defects. We will not be sourcing through PH again and we advise anyone else against doing so.

February 23, 2023
Unprompted review
Rated 2 out of 5 stars

Rushed me into reserving by paying a…

Rushed me into reserving by paying a hefty amount of £6k to find out later that the developer way behind delivery date, their solicitors wasted so much of my time, property was in an undesirable location and way above market price for a one bed on Bolton.
The teams communication was timely and polite but the offering of new off plan deal was very poor.
I decided not to proceed after 9 months of waste off time and loss of £6k which they refuse to refund. Would not recommend them

February 20, 2024
Unprompted review
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Reply from Property Hub

We’re sorry you felt you were rushed into a reservation and have decided not to proceed with your investment property. We take great pride in our due diligence and we feel our clients have ample time to do their own (which we always advise).

Our launch pack materials are sent out 6 days ahead of launch, we offer a 72 hour cooling off period after reservation, and on this occasion it was a further 9 days until a formal agreement was signed.

As with all our deals, we launch them because we believe in the fundamentals and have confidence they will make good investments that produce results in the long-term - and this one is no different. We’re sorry to hear your thoughts on this location, however, we still firmly believe it’s a great one and will continue to seek out opportunities here in the future.

Rated 2 out of 5 stars

Not as good as I was hoping for

I bought a buy-to-let property through Property Hub Invest in 2021. They gave a good sales pitch and the deal looked great on paper. Three years later and the property has had several issues, the most significant of these is a faulty ventilation system which has caused excessive condensation, damp and mould. This isn’t ideal in any situation, and certainly not in a rental property.

I had an independent survey, carried out by a highly regarded local specialist. They used specialist equipment to survey the property and provided evidence that the ventilation system was not meeting building regulations. I contacted the developer to ask them to help rectify the problem - since by law they are obliged to fix any construction issues and ensure the property meets the standards specified by building regulations. They were less than helpful and more than two years on the developer has still not fixed the issue and is no longer responding to my emails or calls.

I asked Property Hub for their help in order to convince the developer to do the right thing. They refused and have been no help at all in resolving the matter. It does feel like Property Hub are not really interested in helping you once they have your money.

I’m sure some of the deals Property Hub put together are very good, but this one turned out to be not so good and Property Hub took no responsibility for it.

I really wanted Property Hub Invest to be as good as it’s made out to be by Rob and Rob, but unfortunately that has not been my experience to date.

February 8, 2024
Unprompted review
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Reply from Property Hub

Hi Ben,

Thanks for the review.

We’re really sorry to hear that it’s not been the experience you’d hoped for. We want all of our clients to experience a 5* service but we recognise that sometimes with property this isn’t always the case, which is why we take as many steps as possible to protect our clients and their investments. We also appreciate there is an expectation for property investment to be problem free when bought, however, as most investors know, this isn’t always the way.

I can see that the Property Hub team have assisted as much as possible, keeping you updated and liaising with the developer and surveyors while this matter was being investigated. As we are not the developer, involved in the construction or the warranty provider, there is unfortunately a limit to the remedial actions we can take – however, that does not mean we are not still here to support when we are needed.

We have supported the further investigations which have been carried out, and GEM’S position is that they have consulted with building control, manufacturers of the windows and extractor fans and are of the opinion ‘whilst there is condensation occurring, the building has been constructed in accordance with building regulations. The windows are double glazed and thermally broken and are perfectly suitable for residential new build purposes. They also reiterated that the extract system to the properties is also compliant with Building Regulations and each fan has been independently tested upon completion and passes or exceeds the required extract rates’.

Their advice to combat the challenge remains to look at the tenant living conditions and ensure they are ventilating the apartments while cooking or washing / drying clothes (as examples).

Once again, we’re sorry you’ve been left feeling anything other than positive about your experience with us here at Property Hub. We continue to be available to help support and guide where we can. If you would like to discuss this further, please don’t hesitate to reach out to the team.

Rated 5 out of 5 stars

This is a great place for advice when…

This is a great place for advice when starting out. I am an avid listener to the podcast and videos online. It has really helped me understand what I need to know about starting in investment property. I had a great meeting with their Property Hub team, who were able to provide me with some brilliant advice despite me not going through with using their services (yet!) Good honest, reliable advice.

February 7, 2024
Unprompted review
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Reply from Property Hub

Thanks for taking the time to leave such a kind review! Your feedback is truly appreciated, and we look forward to continuing to exceed your expectations in the future. Thank you!

Rated 5 out of 5 stars

I recommend the Property Hub to anyone even vaguely interested in property

My journey with the Property Hub started about 5 years ago when I came across The Property podcast, which I still listen to regularly. I also subscribe to the Property Pulse emails and their YouTube channel which keep me up to date on the property market. I also invested into the company's The Portfolio REIT and am now in discussion to use their Property finding service, so I'm fully onboard and I can honestly recommend Property Hub to anyone even vaguely interested in the property market.

February 1, 2024
Unprompted review
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Reply from Property Hub

Thanks for the kind words and for going out of your way to leave us a review. The whole team really appreciate your feedback and we hope to work more with you soon!

Rated 5 out of 5 stars

Awesome company - would recommend

Awesome company and fantastic levels of client service from our Portfolio Manager, Oli! I have just invested through Property Hub Invest and couldn't speak highly enough of the process. Everything runs like clockwork with the launches. Everything is transparent and clearly explained/presented. Everything is professional. Would absolutely recommend these guys if you are looking for a reputable sourcing agent!

February 1, 2024
Unprompted review
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Reply from Property Hub

Thank you for your feedback! Our team is mostly fuelled by a passion for helping people, with a dash of caffeine and a ‘can do’ attitude. We’re pleased to hear this is reflected in our service!

Rated 5 out of 5 stars

The only company I know that is…Honest and Reliable business

The only company I know that is completely transparent about its business and a great honest podcasts. R & R have long term interest of its investors and provide excellent property education free of charge. Keep up the good work.

February 1, 2024
Unprompted review
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Reply from Property Hub

Thank you so much for the positive feedback, the team appreciate it!

Rated 5 out of 5 stars

Genuinely honest and helpful insights at Property Hub

The Property Hub Pulse emails, podcasts and YouTube videos are all really wonderful sources on information.
Rob D and Rob B are really knowledgeable, clear, honest and passionate, but not pushy or melodramatic. They do not go for clickbait broadcasts, hard sale tactics or follow the herd. They offer genuine, calm and thoughtful information which is really helpful to guide and educate investors to make their own informed decisions.
Thank you Rob and Rob. Keep it up please.

February 1, 2024
Unprompted review
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Reply from Property Hub

Thank you so much for the wonderful feedback - we’ll continue to keep putting out quality content for you to enjoy!

Rated 5 out of 5 stars

Trustworthy

Overall, what these guys are doing is great with good work ethic. Of course, we’re talking about investments and it’s not always easy to do business but I trust these guys and am happy with the results so far.

February 1, 2024
Unprompted review
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Reply from Property Hub

Thank you so much for the positive feedback, the team appreciate it!

Rated 5 out of 5 stars

Great source of information which helps…

Great source of information which helps people to make good investment decisions on the podcast, YouTube, website and books. They also source really great properties for investors through property hub invest.

January 16, 2024
Unprompted review
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Reply from Property Hub

Thank you for your feedback – we love hearing how the information we share can make a positive difference.

Rated 5 out of 5 stars

Good company

I have invested into R&R main business and appreciate the honesty whith which they run it. Its not all plain sailing for any business, but they have been open about their plans and hold regular webinars for the shareholders

February 1, 2024
Unprompted review
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Reply from Property Hub

Thank you for the review and if we can help with anything in the future, please don’t hesitate to reach out!

Rated 5 out of 5 stars

Fantastic free property content

Property Hub has given me a huge amount of additional expertise regarding investing in property. The free content available on their website and the podcast are excellent. Highly recommend to anyone who has an interest in property investing and wants to learn more

February 1, 2024
Unprompted review
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Reply from Property Hub

Thanks so much for the great review! We're really passionate about sharing free education and we’ll continue to keep putting out quality content for you to enjoy!

Rated 5 out of 5 stars

I trust PropertyHub

The property investment sector can be a minefield. Rob and Rob and the PropertyHub team are one of the companies that stand out with integrity, honesty and transparency. I trust them to deliver on their promises.

February 1, 2024
Unprompted review
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Reply from Property Hub

Thank you for the great review!

Rated 5 out of 5 stars

Fantastic recent experience investing…

Fantastic recent experience investing for the first time via Property Hub Invest - excellent from start (Stephen) to progression (Jawaad) to completion (Robyn). Team was professional and prompt throughout, with a great network of suppliers and partners to simplify the process. Would highly recommend

January 26, 2024
Unprompted review
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Reply from Property Hub

Thanks so much for that glowing review! It's lovely to hear from happy clients who have been through the process from start to finish. If there's anything else we can help with, please don't hesitate to reach out!

Rated 5 out of 5 stars

Genuinely helpful

Genuinely helpful, cleared up a lot of our questions and helped us to get started. Will be recommending to others!

January 17, 2024
Unprompted review
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Reply from Property Hub

Thank you so much for the positive feedback, the team appreciate it!

Rated 5 out of 5 stars

Seamless and Professional Experience with Property Hub for Investment Property

I recently had the pleasure of working with Property Hub in sourcing and guiding me through the purchase of a new build apartment for investment purposes. Their exceptional service and commitment to professionalism truly set them apart in the competitive property market.

From the outset, Property Hub's in-depth understanding of the property market and their keen insights into investment opportunities made the selection process remarkably easy. They presented me with a range of options tailored to my investment goals, showcasing their expertise in the property market and ensuring that I made informed decisions.

What distinguishes Property Hub is not just their property sourcing abilities but the outstanding care and support provided by their dedicated team throughout the entire purchasing process. Their care team went above and beyond to ensure that I felt informed and confident at every step, and addressing any concerns I had. The seamless communication and transparency maintained by Property Hub's care team played a pivotal role in making this investment experience stress-free.

Even after the completion of the purchase, Property Hub continued to exceed my expectations by ensuring a smooth transition into the investment property. Their commitment to customer satisfaction is unparalleled, and it's clear that they genuinely care about their clients' success in the property market.

In conclusion, I wholeheartedly recommend Property Hub to anyone seeking an investment property. Their expertise, professionalism, and unwavering support make them a standout choice in the property market. Thanks to Property Hub, I can now look forward to renting out my new apartment with the peace of mind that every detail was handled with the utmost care and proficiency. They have truly set a gold standard for excellence in property services.

November 13, 2023
Unprompted review
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Reply from Property Hub

Thank you so much for sharing your experience and leaving this great review. We're constantly looking at ways to improve the customer journey, and when we get feedback like this, it helps assure us that we're on the right path! We're still here to support you as you settle into the role of landlord on your newly purchased property, so please don't hesitate to reach out if there is anything at all we can assist with.

Rated 5 out of 5 stars

Expert advice

I had a very informative discussion with Stephen Pyke on my property investment journey and next steps. He was professional, knowledgeable and provided valuable insights. Highly recommended! Property Hub also offers a wealth of educational resources which are free and very useful.

January 12, 2024
Unprompted review
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Reply from Property Hub

Thank you for your feedback – we love hearing how the information we share makes a positive difference and helps client decide on their investment path.

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