Pro Rider Leisure  Reviews 283

My Ebike arrived excellent quality fantastic price .. everything went smoothly support excellent top eBay seller. Price was up to 40% better than anything and quality a 250w motor £450 delivered. UK designed..
.I am so happy after I tested an Ebike on lime rental... Same strong build. Recommended*✓✓✓✓✓

Just unbelievable, in this day and age to experience service like this is extraordinary. My trolley arrived in record time, I didn't expect a Rolls Royce trolley as this is about half the price of most I've looked at online, but as I unwrapped it it soon became obvious this item is amazingly good quality, looks fantastic and is real easy to unfold.
I used the trolley for one round of 18 holes and it didn't use half the battery, I did find the trolley a little light on the front end but it just needs a little weight near the front wheel or move the battery forward a bit, nothing to worry about and at my age I'm just happy to be pulled up the hills. When I came to charge the battery I thought the charger got a bit over hot, so I emailed the company to ask them about it. I had a phone call the following day from Rian and she was very keen to hear the exact details and wsa so polite and helpful, I thought she was going to send a new charger, but no, she said there would be a complete new trolley sent out, which arrived the next day. Amazing. Since then I have spoken to Tom who was also extremely helpful and organised collection of the faulty trolley. This is one of the best things I have ever purchased and can recommend 100%
Phil Edwards.

Fantastic product small issue resolved immediately by Tom who is very helpful can definitely recommend

Reviewing a ProRider Golf Trolley. No complaints re trolley but in the year I have had it I am just about to replace the third set of tyres, which is totally unacceptable. I have contacted the company who put it down to ‘fair wear and tear’ but as I only use the trolley twice a week I feel this is a cop out. I can only think that the rubber used is substandard and not fit for purpose. I have many golfing friends who report the same issue and the same brush off by the company. If you don’t want to continually pay £23+ for new tyres, I would suggest avoiding recommend this product.

Sent my golf trolley to Prorider to be repaired and Yodel managed to lose it! Prorider replaced with a brand new trolley. Special thanks to Tom Wharton for all his help.

The ProRider golf trolley arrived within a couple of days of ordering (much faster than expected). After initial use I experienced some issues with the battery, but one phone call and the matter was resolved! No quibble, no fuss & a new battery was with me within 36 hours. Now fully up and running, I am more than happy with what is a well made and very competitively priced product.
OK, the initial problem was not ideal, but the immediate no-nonsense resolution by Tom was top drawer and more than made up for the. hiccup. Customer service as it should be. Thank you

We had to return the battery from my wife's mobility scooter. Tom, the Service and Technical Adviser we dealt with, was super efficient and totally reliable. He contacted us when he said he would, kept on top of the process from beginning to end and we had a new battery well within the stipulated service level agreement time. First class.

I'd recently bought a pro-rider golf trolley bag. Last weekend when using it the seam split rendering it useless. I rang the team at Pro-Rider and then sent a brief email with pictures of the problem.
The following day I was mailed back saying that a replacement would be sent immediately free of charge and also apologies for the problem.
Could not fault the service, first class. This company in my opinion are very professional and will go out of their way to help.

My husband bought a Pro Rider E tourer bike. The stand fell off within a few weeks. He received no help with this problem. Now the control switch vital to the use of the bike has failed. It has not been damaged it has just weathered so poorly as to be inoperable. No help again from this company; on his first call he was told to try Ebay which we would have done if we knew what to look for but this is no ordinary switch. When I called on my husband’s behalf asking for help to identify a suitable switch, I was also fobbed off with we can’t help and the usual it is no longer guaranteed. Don’t they realise that we’ve all watched the consumer programs and even out of the guarantee period a part that is unfit for purpose should be replaced. A control switch on a bicycle which can’t withstand a bit of sun and rain isn’t really fit for purpose! Basically they’ve discontinued the bike, they’re not prepared to carry any spares. Eventually, after several more calls, I was given an email address which was connected to ‘alibaba.com’ to write to; no hope of a reply from there! That was the sum total of their help! A perfectly good, expensive bike rendered useless by cheap Chinese parts and a retailer that doesn’t want to know once they’ve sold it. Incidentally the bike was promoted as being made in Germany when my husband enquired before purchasing. Beware of purchasing any item they may decide to discontinue.
I suggest that anyone reading the reply by Prorider below also reads the reviews of other customers, particularly of their bicycles, who have needed spare parts. This reply is extremely economical with the facts and hugely flattering of their efforts to help.

Good service and follow up interest to completion of resolving problem.
Problem was missing hook/clasp for Prorider electric trolley lower belt.
All sorted ok and thanks

I would like to take this opportunity to say thank you to all of the staff of Pro Rider Leisure for the way in which I was looked after when I had a couple of problems. It was such a pleasure to be treated as a human being.The staff were extremely helpful very courteous and very professional. WHAT A PLEASURE.

Yours sincerely Mr. Denville Cawthorne.

The experience I had with the service department of Pro Rider Golf namely Tom Wharton was above expectations. He was extremely helpful and courteous helping me with the problems I was having with my battery.. Arranging for me to return it quickly to the department and replacing the battery within days. I cannot thank him enough .
Wishing you all a merry Christmas and a happy New Year.

Joe Williams

Fabulous trolley BUT beware the elastic fastenings fit the provider trolley only so if your golf bag is bigger- like mine - they don’t fit and are not adjustable.

After much research, a couple of calls to pro rider to check sizes I took the plunge and ordered a pro rider surge mountain bike through ebay
It was delivered reasonably quickly with a couple of tears in the very large outer box I put my hand into these in front of the courier but no part of the bike was near by. The first thing I noticed when the bike was removed from the box was how well wrapped and protected it was, all parts were present , the handle bars have to be fitted and the head tightened and pedals fitted all very strait forward.
I have to say the bike looks even better in the flesh than it does in the pictures, I cannot fault the condition of the bike and the build quality looks excellent. All the major parts of the bike are branded shimano hydraulic disc brakes and gears, Suntour front forks and Dapu mid drive motor. I have only had a chance to ride it a few times but it rides very smoothly the motor is quiet with plenty of power assistance depending on the setting you have selected there are 3 modes and 6 assistance levels for each mode or you can ride with the power switched off.
So all in all very impressed and very pleased with this bike so far and I hope this carries through into its reliability.
I would have liked a purchase invoice from pro rider on the box
N Nash

I must admit I was a bit hesitant at first, then the service I received on line was easily the best experience I have had. It all went so smoothly and the delivery , well it was so slick. As for the product the packaging was good and secure. The additional items all in individual boxes. The trolley looked good as it came out of the box, when completed with battery it was as smooth sounding as a Swiss watch. I personally would recommend this electric trolley and will at golf clubs were I play.

From: S Watson:
Sent: 12 October 2018 12:36
To: Tom Wharton, Becca Gibson
Subject: Customer Service

Good afternoon Tom and Becca,

Thank you both very much for your help and such prompt action taken on our behalf with regards to the motor problem of the Road King Mobility Scooter.

Words cannot express how grateful we both are for both your professionalism and indeed your Manager’s generous decision.

It is extremely rare these days to have such reliable support and to experience a company that will make the effort to resolve a Retailer’s problem.
You have enabled us to continue to keep our long standing customer’s loyalty which is so important these days and especially here in Spain.

Once again, many sincere thanks to you both for sorting things out so quickly for us.

All the best for your future success and continued unbeatable customer service.

Regards,

Sue and Andy
Aid2mobility

Some years ago I purchased a ProRider Golf Trolley. I contacted in that occasion Mr. Tom Wharton. He is a true gentleman and a great ambassador for this fine company. On one occasion I had to send the trolley back and the assistance and service was extraordinary. Tom was must courteous and accomplished, explaining in details all the work involved. The Trolley went back and forth in the shortest time possible and the repair was most satisfactory. Recently I had the sincere pleasant surprise to talk to Tom again, in order to buy a new battery. I also received the written instruction to care for the battery life and, again, the exquisite assistance of this great gentleman. Congratulations to Pro Rider for being a first class company.

can't rate pro rider enough, I had my golf trolley twelve month's when my battery developed a slight fault. communication with the service team, Tom Wharton in particular was superb. I got a replacement battery as soon as my battery tested faulty. EXCELLANT SERVICE.
Very satisfied customer,
Jim Linehan

I am pleased to say this is one of the most efficient and customer orientated company's I have dealt with, nothing was a bother for Tom and Reanne,
my order came the day after I placed it, I had a small problem that also was dealt with with the utmost professionalism, it was a pleasure to deal with this company,

My Pro Rider Trolley drive shaft broke after several years of solid use and after contacting Pro Rider they offered an inclusive service including all repairs needed for a fantastic price of just over £100. This included delivery costs. Everything was explained in detail and documented as to how to return the trolley and list repairs needed.
Trolley returned and repaired within 2 weeks like new. The battery connector was missing but sent out as soon as I informed them, with an apology.
First class job,first class service and great response to a small problem.
A lot of companies could learn from them.
Many thanks

Ian Craig