Proscenic Reviews 

Proscenic Support team is great. They've helped me through a few issues in the past few months. They are very knowledgable and kind. I've exchanged multiple emails with them and I get a response the next morning. So far all their instructions have helped me resolve problems that I just couldn't figure out.

I got service and guidance in proper and 100 % satisfied but chatting and waiting for response really waited for hours together

I had a problem with my vacuum cleaner. the problem was diagnosed and a replacement battery was delivered. the cleaner has been working normally since installing it.

I have contacted support team for a problem in the charger of my vacuum cleaner.
I have been very comfortable with the treatment by whatsapp and the solutions given.
Thanks.

Very helpful, nice and patient.
Even answered questions for me, which were not for usage etc. (where stored, how it works)

Fastly Answering, kindly leading, perfect leading during analyzing and solving the problem. Solved fast. Good knowledge. Thanks

I had the machine for 6 months now. It works excellent. Some little problem occurred and I contacted the customer service. They responded immediately to my absolute satisfaction. Highly recommended. I will definitely buy it again in the future.

Proscenic customer service is subpar. They only appear to assist while your purchase of their product is still under warranty and even then you have to send so much information and videos about the the problem. Once the warranty is expired, it appears that they could care less what is going on with your purchase. They don’t even ask for all the information and videos when it is not under warranty. Keep in mind, the warranty only lasts a year, so I was having problems with my purchase before the one year was up and soon after the one year warranty expired. So, not only does customer service need improvement, but also their robotic vacuums.

I had an issue with my vacuum so I reached out to Proscenic’s support team. I sent them a video of my vacuum malfunctioning and within days, I received a new replacement. Their customer service team was prompt, understanding and provided outstanding service.

My robot vacuum stopped returning to its charger once it had finished. I contacted customer services, who sent me a new charger, but this did not resolve the issue. I contacted them again and they said they will send me a new one.

I contacted proscenic as my P11 cordless vacuum had a fault. I was sent a new part out foc and really quickly- very impressed with the customer service and happy with my product which is now working well again.

The battery in my m7 pro was defective. Customer service was quick to respond and and correct the issue by sending me a new battery under warranty. Shipping was slow, but still deserves 5 stars

Great customer service. I had a problem and they helped me.even at 9.00 pm ! Very happy .very professional .nothing to say except. Good job 👏👍👌

I really like this robot, I got the M8 pro after reading some reviews and I am happy I did. Though I had an issue with one of the sensor that didn't want to reboot, they send me a brand new one ! Thanks again, It has been a month and all good so far ! I would definitely recommend it.

Prosenic is very responsive to bot problems, but be prepared, you have to fix it yourself.
They ship the parts quickly and for free, but you have to be pretty handy to fix these things.

I have technical problem with my vacuum. By app I ask question to support. I get immediately respond and problem was solved

I had a brush that didn't work anymore, i wrote to the service and they guide me through all the controls to check where was the problem. After a few days they advise me that a brand new brush was shipped to me with no money charge at all. Great service, and apart of this brush, the vacuum cleaner works fine since i bought it two years ago.

The attention received by "Proscenic" has been UNBEATABLE!! If all providers had a Customer Service like "Proscenic" it would be great. My mother had a problem with the battery of the P10 Pro vacuum cleaner and "Proscenic" solved it for us very quickly and in a very professional way. I can only thank you and recommend this seller to the fullest!

My proscenic P11 pipe in the head of my vacuum broke so I contacted customer services and they asked me to send a short video of the problem. Within a day I heard back from them saying they would send me a new head for my vacuum and I recieved it 10 days later. I am so pleased with their services from the ease of sending an email to hearing back so quickly and then sending me a new part out immediately.