Proshop.se Reviews 

8,414
TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 4 out of 5 stars

I am satisfied with my purchase and I am happy with the Apple watch and the offer I received. The order delivery was bit late but it arrived in good condition. I would recommend purchasing with ProSho... See more

Rated 5 out of 5 stars

Shipped and delivered quickly, also in the past I had no problem to get refund for defective item. Great service.

Rated 5 out of 5 stars

This is my second time buying fairly expensive electronic products. These guys at ProShop are fast at processing and delivery and accurate and committed on what they claim on their product page. Also... See more

Rated 5 out of 5 stars

I am so satisfied with my purchase and wow super fast delivery too! I could track my products so no need to be worried as well. I get impression often danish companies have better service than Swedis... See more

Company details

  1. Electronics Wholesaler
  2. Children's Toys Store
  3. Garden
  4. Kitchen Supply Store
  5. Lighting Store
  6. Office Supply Store

Written by the company

Med mer än 1,5 miljoner besökare varje år och över 235 000 varor sortimentet är Proshop en av Danmarks största nätbutiker. Proshop har för närvarande onlinebutiker 8 länder: Danmark, Norge, Sverige, Finland, Polen, Tyskland, Österrike och Nederländerna. Proshop bygger på gott affärsmannaskap och sunt förnuft. Därför har vi också ett naturligt fokus på att alltid ha rätt varor till attraktiva priser, vara tillgängliga för våra kunder och ge världens bästa kundservice. Hårdvaror och elektronikprodukter utgör majoriteten av vår verksamhet, från kompletta serversystem till köksmaskiner. Dessutom har vi ett brett utbud av leksaker, verktyg, kontorsmaterial, trädgårdsmaskiner, smart belysning och mycket mer. Vi står för topppriser, snabb leverans och bästa service. Siffrorna ljuger inte: – Vi har en årlig omsättning på 2,7 miljarder danska kronor. – Vi har haft mer än 3,6 miljoner kunder under de senaste 5 åren. – Vi skickar över 4 miljoner produkter varje år. – Vi har över 235 000 olika varor på våra hyllor. – Vi har 300 medarbetare. Mycket mer. Mycket snabbare.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(8,414)

1,584 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good

All good, I bought something for quite a few thousand Kronor and a few days later it turned up. I've used Proshop a few times and it's always the same. Professional company.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

it's a good solution

buying the usb switch is great for those with 2 computers sharing the same peripherals. this was one of the budget friendly ones. great buy!

and great online store

April 24, 2024
Unprompted review
Rated 4 out of 5 stars

Excellent

Excellent; Easy to order, competitive price and packaging was top. Area of improvement is that you cannot see your order details (what hardware your custom order consist of) if you order a custom assembled pc.

Besides that ive ordered multiple times here before and there has never been any issues.

April 16, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible website

Do not buy anything from this website!!!
They sent my steam iron with no protection. They only stuck the shipping lable on the original package with no extra wrapping. The item arrived damaged. It looked like the box had been chewed by a dog! Anyone knows that an item with a thin box should be put into another box!! and when I emailed them and showed pictures of damages, they just wrote some nonsense to me!

April 16, 2024
Unprompted review
Proshop.se logo

Reply from Proshop.se

Hej Zohi!

Tack för ditt omdöme.

Vissa produkter skickas i sin orginalförpackning och som de kommer packade från leverantören. Kartongen är till för att skydda produkten. Har produkten kommit fram trasig vill vi gärna veta det så vi kan hjälpa dig vidare.

Jag kan se att du har kontaktat oss och skickat bilder och min kollega har bett om ytterligare bilder på produkten som samt frågat om hur du önskar lösa detta ärende.

Än är ärendet inte avslutat från vår sida.

Mvh Maja Proshop.se

Rated 5 out of 5 stars

GOOD COMPANY PROSHOP

My name is Marek Piotrowski and I wanted to post my opinion on your FB but I did not find the possibility to create a new post so I am posting this way. I purchased a small BASEUS wheel pump compressor from your company in November 2023. The order and delivery went very smoothly and after a short time I received the shipment at the collection point in Malmo. The shipment arrived intact, after unpacking I read the instruction manual for this device and physically tested it on the wheel of my car. The compressor worked without any problems, everything was fine. This year, in March, I went to Warsaw and, unfortunately, already from one wheel I noticed a significant drop in pressure signaled in the vehicle information system. I decided to take advantage of the purchase and then it turned out that this device does not work. By itself, after connecting the 12V power supply from the car, this device does not turn on and no information is displayed. Such cases happen and no one has any control over it and I have no complaints about it either to PROSHOP, or to the manufacturer BASEUS. I reported this fact to PROSHOP as part of a complaint about this item with a request for a service address to send it for repair. After returning home to Malmo I received information to document this physical condition of this device. I took a photo and recorded a short clip of me trying to start the compressor. I sent it to the Company and here I experienced a shock. After a few hours, there is a message about acknowledging the complaint and deciding whether to wait for new goods or a refund. An hour of waiting and the decision is made to refund the entire amount paid and send a return invoice. This is my first purchase from this company, and I have been shopping online for several years, but I have never encountered such fast and courteous customer service. As a rule, in the case of complaints, there are always suspicions of a dishonest buyer and the extraction of undue money. Hence, my great appreciation to PROSHOP for their promptness and high level of trust for a buyer who has a problem with an equipment purchased from them. Contact with PROSHOP fast and factual, without unnecessary bureaucracy. In this whole story which I presented is not important the issue of refund, but the WAY in which PROSHOP company approached this problem and how they handled it, For this there is great respect for unknown to me on the other side of the people who handled this and admiration for such employees Therefore, with full confidence in this company PROSHOP recommend using their offers. I wish the company the best of luck in its business, and the employees a lot of health and success in their personal lives.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

This is my second time buying fairly…

This is my second time buying fairly expensive electronic products. These guys at ProShop are fast at processing and delivery and accurate and committed on what they claim on their product page. Also they mostly have reasonably fair prices. I am happy with their service and wish them best of luck.

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery and good price. It's not the first time that I have bought products from this company and it is for sure not the last time either!

February 28, 2024
Unprompted review
Rated 1 out of 5 stars

Recieved dead on arrival, no response afterwards

A 200kr item was received broken. It has been almost a month and the item is lying with the service center. It is so frustrating. Never again buying from them!

March 5, 2024
Unprompted review
Proshop.se logo

Reply from Proshop.se

Hi Gaurav!

Thank you for your review.

I'm sorry for your experience with us. I have requested more information so I can look in to your specific case.

Mvh Maja Proshop.se

Rated 1 out of 5 stars

they charge you 100 kr to return and also be aware of hygienic products

they charge you 100 kr to return and also be aware of hygienic products, they do not say that clearly. I lost almost 240 for a 800 kr item😳

March 6, 2024
Unprompted review
Proshop.se logo

Reply from Proshop.se

Hej Ehsan!

Thank you for your review.

When you contacted us regarding the fact that it was not clear that the item you have bought; a shaver, was considered at hygenic product. My collegue informed you that that information is in our terms. Wich is approved of all our costumer before they make a purchase.

A shaver should be considered a private product and for us to ensure that we can't take that kind of product in return.

The returnlabel price is a price that is lower than if you would ship it and buy a label yourself. We are proud to be able to make it a little bit cheaper for our costumers if they have any regrets regarding their products bought from us.

We are always glad to help our costumers when in doubt of anything regarding our terms or shipping.

Mvh Maja Proshop.se

Rated 5 out of 5 stars

Perfect

Everything was done as expected. Good communication. I recommend.

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Cheap and fast home delivery, nice catalogue

Proshop has a good selection of items, and the delivery option to one's doorstep is fast and low-cost, even if it's a fairly
large package (like a pile of three board games). I've shopped from them several times and have always been satisfied.

February 3, 2024
Unprompted review

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