Prospa New Zealand Reviews 

1,193
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service and the ease of the overall process, often describing it as quick, efficient, and hassle-free. Many people praise the staff for being extremely helpful, friendly, and professional, providing clear information and making interactions seamless and supportive. However, some people were dissatisfied with the service, citing poor communication and difficulty in obtaining clear information. A few other people also felt that the overall experience was disappointing, noting issues with responsiveness and a lack of transparency.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their professionalism, friendliness, and... See more

Service

Reviewers mention positive feedback about service, highlighting its ease of communication, speed, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

User experience

Customers consistently note positive experiences with the user experience, often describing it as easy,... See more

Response time

People report positive experiences with response times, with many describing the service as fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The overall service was great, Saxon was amzing to deal with very straight up and straight forward. So easy to complete and got approved very fast and had money in my account faster than I ever though... See more

Rated 5 out of 5 stars

I was really impressed with how easy it was to apply for funding. The online application was easy to follow and complete. the guy who called me was very friendly and was great to deal with. Once t... See more

Rated 5 out of 5 stars

It was very fast and went smoothly and well, didn’t really expect to it have a good progress with no stress or long waiting and I’m very proud for signing up for this.

Rated 5 out of 5 stars

I found the team that I had dealing with to be extremely helpful and very friendly. They had a great attitude and seemed to be very up to date with what they could offer and or what information was ne... See more


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant

Written by the company

Being a small business owner can be tough, but accessing funds to help you reach your business goals doesn’t have to be. Prospa gets to know you and your business, so we can provide a personalised solution to match your business needs. Business funding is available from $2,000 to $500,000 with a smooth application, quick decision and funding possible in 24 hours. Join the thousands of small businesses who thrive with the support of Prospa.

Business loans made easy.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

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4.5

All reviews

(1,193)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic service from Yagiz…

Absolutely fantastic service from Yagiz he made everything so simple, for this reason Prospa will always be my go finance company and the interest rates are comparable to the bank.

June 21, 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Customer service is our main priority!

Rated 5 out of 5 stars

Excellent service

As always Henry was great to deal with, the loan application was processed instantly and Henry phoned as soon as the application had been accepted.

June 7, 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us—and we agree, Henry is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Great communication

Great communication , Gave me the Info I wanted in concise terms which allowed me to make an informed decision with all the facts and allowing for criteria that
have knowledge of made the process much easier for all and still meet our needs.

May 30, 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Thanks for the awesome review!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Rated 5 out of 5 stars

the level of communication and being…

the level of communication and being professional at what they do leaves Prospa and its staff at the very peak of the finance mountain.
Thankyou, Jeff and Derek we love your work.
We really appreciate the work you put in with your clients.
All the best and regards
Brendon & Promjongkol

May 19, 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Thanks for the awesome review!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Rated 5 out of 5 stars

Easy access

Easy access, no hassle, Quick response from friendly team at Prospa

May 4, 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Thanks for the awesome review!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Rated 5 out of 5 stars

Jane was great Super bubbly

Jane was great Super bubbly, efficient and answered all our questions

April 14, 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Our main focus is always a great customer experience.

Rated 4 out of 5 stars

I valued being able to work with the…

I valued being able to work with the same person to liase about my situation, Jane was very helpful in answering my questions

April 13, 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Thanks for the awesome review!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Rated 5 out of 5 stars

Mohamed was very clear and provided all…

Mohamed was very clear and provided all the information I needed t o make an informed decision. Feedback and timeframe was amazing.

February 5, 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Thanks for the awesome review!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Rated 5 out of 5 stars

A Very Professional Experiience…

The time in which the loan was requested, to the time it was approved. Also the dialogue, both by telephone and emails, between my Account Manager and myself was very professional, concise, and directly to the point, and he responded very quickly to my questions.

January 30, 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Thanks for the awesome review!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Rated 5 out of 5 stars

Insfrafracture

Insfrafracture drainage level 4

January 29, 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Thank you for the 5 star rating.

Rated 5 out of 5 stars

Mohamed was fantastic and got my loan…

Mohamed was fantastic and got my loan sorted in the blink of an eye...

January 5, 2023
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

We love delivering on our promises and are committed to providing a fast and transparent customer experience. Thank you for your feedback!

Rated 5 out of 5 stars

Quick/Prompt/Clear Comms

Quick, prompt clear communication.
Good follow up and also at a very busy time xmas/new year period.
Thanks to Justin and the team.

December 29, 2022
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Our main focus is always a great customer experience.

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