Prosper Health Reviews 

864
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 858 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight that the booking process is exceptionally straightforward, highly user-friendly, and very easy to navigate around personal schedules. People frequently praise the professional staff and clinicians for being incredibly warm, patient, kind, and supportive during every session. Consumers truly appreciate receiving thorough explanations and extremely useful guidance that helps them clearly understand their diagnosis better. Some reviewers were not happy with communication problems and missed provider appointments. A few other people also felt quite frustrated by strict limitations on accommodations letters and wanted more time during sessions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing clinicians and therapists as incredibly... See more

User experience

Consumers find user experience to be positive, highlighting how easy the website is to navigate and schedule... See more

Service

Users describe positive interactions with service, highlighting how easy and efficient the assessment process... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Booking process

Clients share satisfaction and positive opinions on booking process, noting that appointments are easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr McCluskey was very personable and thorough. This is a weird experience for an adult and he made it less weird. And I benefit from having some new data points and possible explanations for how som... See more

Rated 5 out of 5 stars

The process was easy and straightforward. My clinician is amazing and I appreciated being able to review and choose who I would worked with to assess my life. She was easy to talk to and I had no qual... See more

Rated 5 out of 5 stars

I had a very good and easy experience. Dr Zeid who did my assessment was very knowledgeable and everything was very straightforward. Her personality was very warm, kind, and compassionate and she list... See more

Rated 5 out of 5 stars

Absolutely wonderful! Very user-friendly, and the descriptions for the options of diagnostic specialists let me narrow down who would be an ideal fit for me. My pairing was very accommodating, and she... See more


Company details

  1. Mental Health Service

Written by the company

Prosper Health provides adult autism diagnosis and neurodivergent-affirming therapy. Their services are covered by most major health insurance carriers, conducted via telehealth, and clinically validated. Assessments protocols are based on over 30 years of peer-reviewed research and developed in collaboration with faculty from Yale and Northwestern. Assessment and therapy techniques are clinically validated, evidence-based, and standardized. Prosper's clinicians are neurodiversity-affirming, experts in adult autism, and trained to recognize and understand autism across diverse experiences, including women, LGBTQ+, and BIPOC clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

864 reviews

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Asks customers to review

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Replied to 73% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(864)

859 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Grateful for Prosper Health

I really love my therapist. She listens and gives great advice. She’s understanding and direct when needed. My assessment was made easy and thorough, and despite discussing some intense stuff I feel really good about the diagnosis.

July 12, 2026
Rated 5 out of 5 stars

Phenomenal team

Phenomenal team, I can’t say enough good about them and their patience. They give me time to say what I need to say and time to formulate thoughts I really recommend this to everyone

July 5, 2026
Rated 5 out of 5 stars

So worth it

Dr Tannehill was informative and so kind. She made the assessment and afterwards easy to understand and gentle for me.

July 5, 2026
Rated 5 out of 5 stars

Sign up was easy and getting…

Sign up was easy and getting appointments set up was simple. Provider I ended up using was very straightforward and explained everything well. No pressure to set up therapy after initial diagnostic appointments.

July 11, 2026
Rated 5 out of 5 stars

Blessed

Well, I do believe that my Counselor is the perfect fit for me. I believe that she knows exactly what to say after she listens to me. It’s almost like it’s from God because it’s so fast the way that she’s able to listen and respond with the most incredible lessons and connections to what I need …. It’s almost supernatural how she knows…. it’s like she knows me. It’s just unbelievable. It’s an unbelievable connection that I am so grateful for… It’s hard to express it in words…it’s just the greatest thing for me. The things I’m learning are life-changing. It’s like she listens and then almost as if she knew what I was gonna say… she has the exact right response ….It’s almost like she’s an angel. Every week I’m able to learn something about what happened and why I reacted a certain way and how I can change things to become a better version of myself and then I practice it and it works and it’s just amazing. It’s just it’s unbelievable.

July 7, 2026
Rated 5 out of 5 stars

A Supportive and Affirming Experience

My experience with Prosper Health has been wonderful. The process was clear, supportive, and affirming from beginning to end. I felt heard, understood, and respected rather than judged or dismissed. The providers were knowledgeable about autism in adults and took the time to understand my individual experiences instead of relying only on stereotypes. The evaluation provided clarity and helped me better understand myself. I would highly recommend Prosper Health to other adults seeking compassionate and knowledgeable autism-related care. Jessica Pollard was warm and encouraging. I highly recommend.

July 10, 2026
Rated 5 out of 5 stars

Prosper Health is amazing.

I had very positive experience with Prosper Health. And my evaluator was professional, patient and compassionate. I would recommend Prosper Health to anyone.

July 10, 2026
Rated 5 out of 5 stars

Great place to get an autism diagnosis and therapy

It was very easy to make an appointment to be evaluated for ASD, I did not have to meet any criteria before the appointment was accepted. My autism evaluator was very understanding of my unique situation, as I do not meet all the criteria for autism, but I met it enough to still receive an autism diagnosis. I also like how easy it is to choose your evaluator/therapist and view their profile and availability before making a decision. I also like that I did not have to make any phone calls, to cancel or make appointments and everything is able to be done on the app.

July 8, 2026
Rated 5 out of 5 stars

The process was easy to understand

The process was easy to understand, and the assessment while time consuming and emotionally exhausting was straightforward. My psychologist was so kind and thoughtful throughout the entire process. The Education Groups they offer after diagnosis are wonderful and a source of information and safety for me!!

June 25, 2026
Rated 5 out of 5 stars

Excellent Service for Mental Health Diagnosis

I used my PPO to help receive an evaluation and diagnosis. The process was very comfortable and I was able to do the evaluation virtually from home. The psychologist/provider was kind, sensitive, and thoughtful. I am grateful for her service during the process of learning more about myself and how my diagnosis helps me advocate for myself. I recommend using Prosper if your insurance will cover it. The portal is very supportive in helping you make additional requests and for accessing therapy directly related to your diagnosis.

January 8, 2026

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