Prosper Health Reviews 

862
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 858 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight that the booking process is exceptionally straightforward, highly user-friendly, and very easy to navigate around personal schedules. People frequently praise the professional staff and clinicians for being incredibly warm, patient, kind, and supportive during every session. Consumers truly appreciate receiving thorough explanations and extremely useful guidance that helps them clearly understand their diagnosis better. Some reviewers were not happy with communication problems and missed provider appointments. A few other people also felt quite frustrated by strict limitations on accommodations letters and wanted more time during sessions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing clinicians and therapists as incredibly... See more

User experience

Consumers find user experience to be positive, highlighting how easy the website is to navigate and schedule... See more

Service

Users describe positive interactions with service, highlighting how easy and efficient the assessment process... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Booking process

Clients share satisfaction and positive opinions on booking process, noting that appointments are easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr McCluskey was very personable and thorough. This is a weird experience for an adult and he made it less weird. And I benefit from having some new data points and possible explanations for how som... See more

Rated 5 out of 5 stars

The process was easy and straightforward. My clinician is amazing and I appreciated being able to review and choose who I would worked with to assess my life. She was easy to talk to and I had no qual... See more

Rated 5 out of 5 stars

I had a very good and easy experience. Dr Zeid who did my assessment was very knowledgeable and everything was very straightforward. Her personality was very warm, kind, and compassionate and she list... See more

Rated 5 out of 5 stars

Absolutely wonderful! Very user-friendly, and the descriptions for the options of diagnostic specialists let me narrow down who would be an ideal fit for me. My pairing was very accommodating, and she... See more


Company details

  1. Mental Health Service

Written by the company

Prosper Health provides adult autism diagnosis and neurodivergent-affirming therapy. Their services are covered by most major health insurance carriers, conducted via telehealth, and clinically validated. Assessments protocols are based on over 30 years of peer-reviewed research and developed in collaboration with faculty from Yale and Northwestern. Assessment and therapy techniques are clinically validated, evidence-based, and standardized. Prosper's clinicians are neurodiversity-affirming, experts in adult autism, and trained to recognize and understand autism across diverse experiences, including women, LGBTQ+, and BIPOC clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

862 reviews

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Asks customers to review

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Replied to 73% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(862)

859 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience overall was excellent

My experience overall was excellent, from selecting the doctor (who was wonderful) and getting the assessment to getting the information/resources I needed after, I think they’re a fantastic choice! Recommend (:

December 31, 2025
Rated 5 out of 5 stars

Don’t walk, just run… to your nearest computer!

As a clinician seeking affirmation and diagnosis about my own story this time (instead of for my clients/patients), I felt so well resourced, seen & heard by Prosper Health during this journey. If you would like to learn more about yourself, how your past is still alive in you today and what it may mean for tomorrow, don’t walk… just run to your nearest computer to sign up with Prosper Health. :-) Everyone showed so much compassion, understanding, professionalism & commitment to continuous improvement at every step of the interaction… this is what health care should be! This simple… this effective & compassionate! All I can say is thank you from the bottom of my heart!!! <3

July 27, 2026
Rated 5 out of 5 stars

It was wonderful to have access to a…

It was wonderful to have access to a compassionate and skilled professional in the comfort of my own home. I will definitely recommend Prosper to anyone who is in need of their services. I also plan to continue my own health journey with them in the future.

July 24, 2026
Rated 5 out of 5 stars

So Worth It

The process was as smooth and stress free as possible. I am happy with how professional the scheduling is and I like how it is organized. My psychiatrist was so kind and I am very grateful that I was able to connect with her through Prosper Health.

July 19, 2026
Rated 5 out of 5 stars

A thorough assessment

I had a very thorough assessment and evaluations over a period of time. The assessment questionnaires are on par for professional evaluation and assessments. The psychologist was very kind and patient. It's good to have an understanding of diagnosis and referrals for ongoing follow-up care.

July 26, 2026
Rated 5 out of 5 stars

After years of wondering why I…

After years of wondering why I experienced the world differently, Prosper Health helped me finally find answers. The entire process was organized, compassionate, and judgment-free. I never felt like “just another patient.” My clinician truly listened and made me feel understood.

Being diagnosed with Level 1 autism as an adult has been life-changing. It has helped me better understand myself and has brought clarity to so many moments throughout my life.

Thank you to everyone at Prosper Health for your professionalism, kindness, and the care you showed me. I would absolutely recommend your services to anyone seeking an adult autism evaluation.

July 26, 2026
Rated 5 out of 5 stars

Very Well.

My psychologist was respectful and caring, and the evaluation helped me to better understand my needs.

July 18, 2026
Rated 5 out of 5 stars

Affirming & Compassionate Care

Dr. Frigerio was a great listener and ensured I understood everything about the process and diagnosis, while also being a calming and welcoming presence. I enjoyed our sessions and felt supported during and afterward.

July 17, 2026
Rated 5 out of 5 stars

Very helpful!!

I had a very helpful and accommodating experience throughout my assessment through Prosper Health! I'm very grateful- thank you very much!!

July 24, 2026
Rated 5 out of 5 stars

Good Experience

Danielle listened and made me feel heard throughout the entire experience. I would recommend Prosper very highly.

July 24, 2026
Rated 5 out of 5 stars

Amazing!!

Dr. Thompson was great and I love the seamless communication received before, during, and after my assessment.

July 23, 2026
Rated 5 out of 5 stars

Smooth

Smooth, very informative and had a great experience overall.

July 2, 2026
Rated 5 out of 5 stars

Thorough, compassionate, and truly professional From beginning to end

From beginning to end, my experience with Prosper Health was exceptional. My assessor was kind, knowledgeable, and incredibly professional. What stood out most to me was how objective and thorough she was throughout the entire evaluation. I never felt like she had reached a conclusion before gathering all of the information. She asked thoughtful questions, carefully considered the data, and took the time to understand the full picture before providing her assessment. That level of professionalism gave me a great deal of confidence in the process.

As someone seeking a neurodevelopmental evaluation, I also appreciated how accommodating and understanding they were of the very population they serve. The entire experience felt respectful, affirming, and well organized. Communication was prompt, scheduling was easy, and everyone I interacted with was responsive and helpful.

The final report was equally impressive. It was exceptionally thorough, insightful, and thoughtfully written. Rather than simply providing a diagnosis, it explained the reasoning behind the conclusions, identified meaningful patterns, and offered insights that have helped me better understand myself. I know I’ll refer back to it often. The resources gathered and shared were specific to me and will help guide me as I continue this journey.

If you’re looking for an assessment that is evidence-based, thorough, and conducted with genuine kindness and respect, I would highly recommend Prosper Health.

July 21, 2026

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