Have been using this company for a few years now but sadly they have discontinued my favourite moisturising cream. Cant understand why as it is often sold out.
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I Honestly can’t recommend Proto-col skincare enough! My skin has always been one of my major flaws, where I’m incredibly conscious without make-up! This stuff is incredible!! A bit of sunshine combin... See more
Company replied
ordered Collagen from this company during Black Friday. When I messaged the representative to change my order from Bovine Collagen to Marine Collagen, she told me she would update my Subscription pr... See more
Bought the eye lift cream only to find it dried like egg white on my face I had a beautician watch the video as I thought I was using it the wrong way, but the same happened when she applied it. I sen... See more
Company replied
Company details
Written by the company
Proto-col is a brand of health and beauty products manufactured in the UK by On-Group Ltd. Based in Bradford-on-Avon, proto-col is a truly British brand - we believe in producing products which deliver luxury formulations, made with the best quality ingredients at affordable prices.
Contact info
Unit 5, Brook Lane, BA13 4ES, Westbury, United Kingdom
- 0333 000 7788
- info@proto-col.com
- www.proto-col.com
3.5
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Great service
Great service, delivery was swift and my favourite Green Magic is exactly that - magic!
June 24, 2020
Unprompted review
Reply from Proto-col
Thank you Monica for this feedback, we're so pleased you're enjoying Green Magic. We look forward to hearing about your results.
Super product,swift delivery
June 22, 2020
Unprompted review
Reply from Proto-col
Thank you Susan for this feedback, please enjoy your products!
Reply from Proto-col
Thank you Paul for this feedback, we work hard to ensure service is quick and reliable. Please enjoy your products!
Great service from ordering to…
Great service from ordering to receiving my goods
June 21, 2020
Unprompted review
Reply from Proto-col
Thank you Colin for this feedback, please enjoy your products!
Reply from Proto-col
Thank you Esther for this feedback! Enjoy!
Very quick and efficient service
Very quick and efficient service , great products.
June 20, 2020
Unprompted review
Reply from Proto-col
Thank you Kirsty for this feedback, please enjoy!
Excellent products and very fast…
Excellent products and very fast service. Even better when items are on offer.
June 20, 2020
Unprompted review
Reply from Proto-col
Thank you Pammie for this feedback, please enjoy your products!
Super super products as always!!!
Super super products. Forgot to order the special deal from Ideal Workd so got some some direct. Thought I ordered the shots??!! Could you check pl as didn’t arrive!!!? Julia
June 19, 2020
Unprompted review
Reply from Proto-col
Dear Julia,
Thank you for your feedback. I have checked your order and the shots were not on it. You ordered green magic powder & capsules and red magic capsules.
You have never ordered shots directly from us, if you have purchased them via Ideal World then you'd need to contact them directly.
For any proto-col order queries please email/call us.
Best wishes,
Collagen Hand Sanitiser
I have never been able to buy hand sanitisers at supermarkets and was intrigued by the Proto-Col Collagen Hand Sanitiser which appeared in a mail order catalogue I receive. The price seemed expensive at £6.95 per bottle so I checked for cheaper suppliers online and discovered the Proto-col website. The product had a higher discount than I had been offered by the other supplier. I ordered 9 bottled direct from the Protocol website. The website was very easy to use and had a helpful reminder at the checkout advising the reduced cost by purchasing a few more bottles. The 50% discount and free delivery made the product excellent value. My order was promptly acknowledged and delivered very quickly. Wonderful product and excellent service all round!
June 19, 2020
Unprompted review
Reply from Proto-col
Thank you Clare for this feedback, we have passed this information on to the team. We're so pleased you found the website easy to navigate and made use of the promotional offers that were on. Please enjoy the Collagen Hand Gel!
Happy first time buyer
Arrived promptly without any issues and as expected. Trustworthy service, though I occasionally receive marketing emails which I wasn’t expecting.
June 18, 2020
Unprompted review
Reply from Proto-col
Thank you Louise for this feedback! We hope you enjoy! On any emails that you may receive, please feel reassured that you are free to unsubscribe from the footer of the email. Thank you.
Very efficient service re delivery and…
Very efficient service re delivery and excellent products.
June 18, 2020
Unprompted review
Reply from Proto-col
Thank you for this review, enjoy your products!
Love your stuff.
June 16, 2020
Unprompted review
Reply from Proto-col
Thank you Ingrid, please enjoy your products!
Reply from Proto-col
Thank you Liz for this feedback, enjoy your products!
I really feel my skin looks so much…
I really feel my skin looks so much better since I started taking Proto col.
June 15, 2020
Unprompted review
Reply from Proto-col
Thank you for taking the time to leave this review, hope you continue to enjoy our products and track your results!
I have taken your collagen for years…
I have taken your collagen for years but normally buy from ideal world , love your product
June 13, 2020
Unprompted review
Reply from Proto-col
Thank you for this feedback Gail, we hope you enjoyed both our service and products!
Consistent and fast service and…
Consistent and fast service and delivery.
June 13, 2020
Unprompted review
Reply from Proto-col
Thank you for this feedback, enjoy your products!
Great products been using them for many…
Great products been using them for many many years Love the branding too!!
June 12, 2020
Unprompted review
Reply from Proto-col
Thank you Karen for taking the time to leave this review, please enjoy!
I usually buy this product from Ideal…
I usually buy this product from Ideal world, but have since been buying direct from proto-col. The product range and delivery service is excellent . I have used the products for some years now and they definitely work a treat,people say I look mid 40s and I am 59. This is my secret elixir.
June 12, 2020
Unprompted review
Reply from Proto-col
Thank you Barry for taking the time to leave this review, we're so pleased how affective you find our products and service. Enjoy!
Excellent service as per usual and very…
Excellent service as per usual and very swift shipping!
June 11, 2020
Unprompted review
Reply from Proto-col
Thank you Luke, we can't wait to hear your results. Enjoy!
Reply from Proto-col
Thank you for this feedback Anita, please enjoy your products!
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