I previously gave a one star rating as I bought 4 new tyres from Protyre but had problems with dashboard warning lights for tyres and brakes after driving away which they were initially reluctant to... See more
Location
Switch location965 - 967 Christchurch Road, Pokesdown, BH7 6AZ Bournemouth, Dorset, GB
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Extremely helpful and friendly service. I’m reluctant to call her a receptionist (as she is infinitely more than that to this business) is beautiful in every way. The guys in the workshop (not quite... See more
Company replied
Initally had a puncture on Saturday & visited for a repair. Back tyres checked & advised they were quote badly worn. Ordered new & arranged and appointment for my day off. Arrived a little early &... See more
Company replied
I always use Protyre and the service has always been good. Recently I went in because believe it or not, a Psychic friend of mine told me that I urgently needed my tyres checked. Well, guess what? All... See more
Company replied
Company details
About Protyre Autocare - Bournemouth Pokesdown
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
965 - 967 Christchurch Road, Pokesdown, BH7 6AZ, Bournemouth, Dorset, United Kingdom
- 01202 432005
4.8
Excellent
1K reviews
Asks customers to review
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Credit to Customer Relations for stepping in and fixing issue
I previously gave a one star rating as I bought 4 new tyres from Protyre but had problems with dashboard warning lights for tyres and brakes after driving away which they were initially reluctant to deal with.
To their credit the customer relations team reached out after the review and offered to deal with it. Two more visits needed but the damaged sensor has now been replaced at no charge and hopefully no more warning lights.
August 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Took too long and are rude & aggressive!
Took too long to do after I was told it would be an hour, I was there for over 2 hours, making me late to collect my children.
Brought a voucher from Groupon that specifically stated an aircon regas and pollen filter replacement. When I arrived at protyre pokesdown, they said it doesn’t include the pollen filter and they advised to contact Groupon, which I did while sat there waiting for the car to be done.
Groupon agreed it should include the pollen filter and gave me a refund, not that I asked for one.
When the car was done, the staff got upset and said as it been refunded, they wouldn’t let me leave until I had paid for another voucher, despite me saying that’s an issue that should take up with Groupon, they were very forceful about it so felt I had no option but to buy it again.
Left with the car, contacted Groupon who again, refunded it to me.
I won’t be coming back, there is a right and wrong way to speak to customers if you are in the wrong.
August 19, 2026
Reply from Protyre Autocare - Bournemouth Pokesdown
Dear Stephen Bennett,
Thank you for your feedback . We are sorry to hear that your recent visit to our Bournemouth Pokesdown branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Gary - best manager you could imagine
Gary always makes sure that everything runs smoothly: he's a manager in a million. Protyre are lucky to have him, and I always look forward to each visit. Top marks to the entire team.
April 17, 2026
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Sean,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
efficient as always
August 17, 2026
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Jonathan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
They are very honest with assessments
They are very honest with assessments, very competitive with pricing, and quick but thorough with jobs.
August 17, 2026
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello John,
We would like to thank you for sharing your feedback regarding the service you received at our Bournemouth Pokesdown branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service and quickly repaired nail…
Great service and quickly repaired nail in tyre.
August 14, 2026
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Bob,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Extremely helpful and friendly service
Extremely helpful and friendly service. I’m reluctant to call her a receptionist (as she is infinitely more than that to this business) is beautiful in every way. The guys in the workshop (not quite as beautiful, but close.. ..ish) are as close to normal people as mechanics get and faster than every other mechanic team in.. hmm ..the greater European area.
Nothing needs to change here. I hope they are doing well. If the big boss is reading.. Give these guys a pay rise you greedy f***!
August 12, 2026
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Always excellent service
Always excellent service, very accommodating and competitively priced
August 12, 2026
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Mark,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly, professional and efficient!
I always use Protyre and the service has always been good. Recently I went in because believe it or not, a Psychic friend of mine told me that I urgently needed my tyres checked. Well, guess what? All 4 tyres needed replacing as they were badly cracked and worn. Phoebe at reception was great, very speedy and efficient. I came back that afternoon and had the replacements and the tracking done. It was all very professional and quick and very friendly. Moral of the story.- listen to your Psychic friends and go to Protyre 😊
August 12, 2026
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Joanne,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Clifford,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff are always friendly
The staff are always friendly, professional and helpful.
August 10, 2026
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Mr Hopkins,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Vey happy with the service
August 10, 2026
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Alex,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Mrs King,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bournemouth Pokesdown
Dear Andy,
Thank you very much for leaving us this 5-star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch and found the advice regarding brakes useful.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Fast and efficient.
July 29, 2026
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
So helpful
So helpful, honest and friendly. Various options were discussed alongside very good advice. I received a swift and high quality service.
July 29, 2026
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Jane,
We would like to thank you for sharing your feedback regarding the service you received at our Bournemouth Pokesdown branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Liz,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Mr Willett,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth Pokesdown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Lovely staff
Lovely staff, straight to the point, get the job done in the time they say, and don’t mess you about.
July 24, 2026
Reply from Protyre Autocare - Bournemouth Pokesdown
Hello Joy,
We would like to thank you for sharing your feedback regarding the service you received at our Bournemouth Pokesdown branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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