Protyre Autocare - Buckley Reviews 2,444

TrustScore 4.5 out of 5

4.5

Mount Terrace Works, CH7 3AE Buckley, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Customer service was brilliant. Unfortunately after my aircon was re charged my system had a leak (my car is 15 years old) I called them to say the aircon wasn’t working. They arranged to look at it s... See more

Rated 3 out of 5 stars

Tracking adjusted but ticket just left in car and no explanation/help of why camber etc was in the red and handed keys.

Company replied

Rated 5 out of 5 stars

Good selection of appointments, easy to book, friendly staff and don't try and rip you off. If a tyre can be repaired they will repair it.

Company replied

Rated 5 out of 5 stars

The mechanic / engineer was excellent. I believe that he has worked at Buckley tyres for 30 years plus. He advised me about the correct pressure for my tyres which wasn’t straight forward after readin... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Mount Terrace Works, CH7 3AE, Buckley, United Kingdom

  • 01244 544575

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and reliable

Good selection of appointments, easy to book, friendly staff and don't try and rip you off. If a tyre can be repaired they will repair it.

June 20, 2026
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Dear Allan North Wales,

We're so glad to hear you appreciate our selection, ease of booking, and friendly staff.

We always aim for fair and honest service, especially with repairs.

Thank you for your kind words!

We will look forward to welcoming you again at our Buckley branch in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 3 out of 5 stars

Tracking adjusted but ticket just left…

Tracking adjusted but ticket just left in car and no explanation/help of why camber etc was in the red and handed keys.

June 24, 2026
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Dear Matt Davies,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

booked in for noisey exhast flexi pipe…

booked in for noisey exhast flexi pipe after system replaced last september they found flexi pipe faulty centre box and tail box baffles faulty all replaced under gauentee on top of this lower engine mount faulty and front discs pads needed replacementall work done efficiently and at a reasonable cost well done to the staff that did the work

June 18, 2026
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Hello Ian,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Friendly and efficient!

Prompt, friendly and efficient service. Work completed on time with no fuss.

June 19, 2026
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Hello William,

Thank you for your wonderful 5-star review! We are so pleased to hear you received prompt, friendly, and efficient service from the team in centre. We appreciate your feedback.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Lovely staff and very helpful

Lovely staff and very helpful. Didn't have to book so just turned up and they had my car done in less than 30mins. Will definitely be a returning customer.

June 17, 2026
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Hello Jo​,

We would like to thank you for sharing your feedback regarding the service you received at our Buckley branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Noticed whilst driving to work that my…

Noticed whilst driving to work that my tyre was flat, this was the closest tyre place to me and I hadn’t made a booking, I chanced it as the only other option was the call the AA or attempt to chance the tyre myself, even though they were really busy and only take bookings the staff were really helpful in fitting me in, great service and thankful for their quickness in resolving for me so I could eventually get to work, albeit an hour or two late

January 28, 2026
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Hello Lewis,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Air con re gas

Booked the car in for its air con and got my days mixed up and went on the wrong day but they completed the job no problem. Thanks

June 3, 2026
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Hello Jenni​,

We would like to thank you for sharing your feedback regarding the service you received at our Buckley branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Customer service was brilliant

Customer service was brilliant. Unfortunately after my aircon was re charged my system had a leak (my car is 15 years old) I called them to say the aircon wasn’t working. They arranged to look at it straight away, diagnosed the problem and re funded me the cost. Thank you for trying & being honest.

June 3, 2026
Rated 1 out of 5 stars

Absolutely useless contact

Absolutely useless. Found this garage through FixMyCar. They offered the cheapest price so I contacted them on the 24th May to try and book my car in for regas. They asked for my information which I sent back. Heard nothing. Wrote to them again 28th May, no response. Phoned on the 1st June and was promised someone would phone me, nothing. Rang again afternoon of the 1st and was told again, someone would phone me. Phoned again the 2nd June and was told only the manager can book in air con as he's the only one that is actually licensed to do the job. The manager wasn't in. I expressed my frustration but they said he would call me. No contact. I've given up and booked into another garage that's actually closer. Wouldn't bother with this lot, they couldn't organise a booze up in a brewery.

May 24, 2026
Unprompted review
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Dear Customer,

Thank you for notifying us of your concerns. We are sorry this happened.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 2 out of 5 stars

Told they would ring back with info or…

Told they would ring back with info or cost next day, had to ring up , still to info cost, never did get the info cost ???.

May 29, 2026
Protyre Autocare - Buckley logo

Reply from Protyre Autocare - Buckley

Dear Martin Large,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

The mechanic / engineer was excellent

The mechanic / engineer was excellent. I believe that he has worked at Buckley tyres for 30 years plus. He advised me about the correct pressure for my tyres which wasn’t straight forward after reading the guidence on the side of the door

May 25, 2026
Rated 5 out of 5 stars

Audi in for Gold service

Put my Audi in for Gold service. All done with regas and helpful advice to use aircon more for it to last longer.
A week later oil light came on. Took car straight back to the same garage. Looked at it straight away. A fault with part fitted during oil change.
Got new part straight away and replaced oil. Done with in 1 hour half. No charge.
Can’t fault service.
Thanks all

May 18, 2026
Rated 4 out of 5 stars

The service I received was excellent however

The service I received was excellent. Booking by phone was easy. My car was seen as soon as I arrived and the job was completed quickly. The only criticism I have is that whilst I was in the waiting room the lady on reception was berating a member of staff for not dealing with a customer correctly - I felt this was unprofessional and did not give a good impression.

May 13, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look