Ahead of schedule I got asked to put my car straight into the bay. Then got asked to help myself with selection or teas and coffees. By the time i had even finished making my coffee, 1 tyre was alrea... See more
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I had a great experience at Protyre Cardiff. The staff were incredibly accommodating from the moment I arrived and took care of everything quickly and professionally. The wait time was surprisingl... See more
We were really impressed by Protyre. The booking was straight forward and we were made very welcome on arrival. The waiting area is really pleasant and the coffee is great. We had the air con re-gasse... See more
Company replied
My 4th time using Protyre Cardiff, and I would have no hesitation in using them again! Fast service, easy process, and they don't try and rip you off with services you don't need. Staff are polite, th... See more
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Company details
About Protyre Autocare - Cardiff North Clive Street W R
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
North Clive St,, Grangetown, CF11 6NR, Cardiff, Glamorgan, United Kingdom
- 02920 396162
4.8
Excellent
441 reviews
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Protyre Clive Street Cardiff
I purchased a Groupon voucher to have my air conditioning recharged at a Protyre Centre, choosing the Clive Street branch in Cardiff as it was the closest to me.
Unfortunately, trying to arrange the booking was an absolute nightmare. I attempted to phone the branch numerous times over several weeks, but nobody ever answered. I eventually had to contact another Protyre garage, which didn’t offer the AC service, just to find out what was going on. I was told that the Clive Street branch’s phone line had apparently been down for weeks, with no update provided online, and the alternative number they had been given didn’t work either.
I was then given the store manager’s direct email address and contacted them, but received no response. I had to call the other Protyre garage again and ask them to email the manager on my behalf and request that they contact me. Eventually, I received a phone call and was told that my car had been booked in.
However, when I arrived at the branch, I was told that I wasn’t actually booked in. The staff seemed confused about the situation and questioned who I had even spoken with. To their credit, they agreed to carry out the work that day, although after everything that had happened, I was left wondering whether the service had actually been completed correctly.
What was most disappointing was the complete lack of apology or acknowledgement for the inconvenience caused. The whole experience involved weeks of trying to make contact, being passed around between branches and ultimately arriving for an appointment that apparently didn’t exist.
Based on my experience, I would avoid this branch. If you do use Protyre, I would strongly recommend contacting the branch in advance and making absolutely sure that your booking has actually been recorded.
September 7, 2026
Unprompted review
May use AI-assist with repliesRead more
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Reply from Protyre Autocare - Cardiff North Clive Street W R
Hello Stephen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cardiff branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Staff very friendly and work carried…
Staff very friendly and work carried out fast and efficiently.
August 14, 2026
Reply from Protyre Autocare - Cardiff North Clive Street W R
Hello Ian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cardiff branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Cardiff North Clive Street W R
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cardiff branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Cardiff North Clive Street W R
Hello Mr Lock,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cardiff branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Cardiff North Clive Street W R
Hello Mr Gibson,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cardiff branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Ahead of schedule I got asked to put my…
Ahead of schedule I got asked to put my car straight into the bay. Then got asked to help myself with selection or teas and coffees. By the time i had even finished making my coffee, 1 tyre was already completed. Staff keot me chatting and was very friendly and easy to get along with. Highly recommend then to anywone.
August 3, 2026
Reply from Protyre Autocare - Cardiff North Clive Street W R
Hello Jayesh,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cardiff branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service from Jason
August 7, 2026
Reply from Protyre Autocare - Cardiff North Clive Street W R
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cardiff branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I popped my tyre flat on a curb
I popped my tyre flat on a curb - thank god for Protyre who sorted it out quickly so I could drive my car home!
July 15, 2026
Reply from Protyre Autocare - Cardiff North Clive Street W R
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Cardiff branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Good lads fast service and lovely…
Good lads fast service and lovely coffee from there machine
April 13, 2026
Reply from Protyre Autocare - Cardiff North Clive Street W R
Hello Adam,
We would like to thank you for sharing your feedback regarding the service you received at our Cardiff branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Fab service
Fab service, friendly welcome
Had air-con re-gas, would definitely use in the future for other services
July 2, 2026
Reply from Protyre Autocare - Cardiff North Clive Street W R
Hello Clare,
We're so glad to hear you experienced a friendly welcome and excellent service from our team at Cardiff! We truly appreciate your positive feedback and look forward to assisting you with future services.
Best regards,
Eddie
Customer Care - Protyre
Good Experience
We've used Protyre for some time. They're always really helpful, knowledgeable, efficient, pleasant to deal with and get the job done with no fuss!
July 2, 2026
Reply from Protyre Autocare - Cardiff North Clive Street W R
Dear Jane Lambert,
We truly appreciate you taking the time to share your positive experience you had with our team at our Cardiff North Clive Street branch.
We are delighted to hear that our team consistently provides helpful, knowledgeable, and efficient service, getting the job done with no fuss.
We strive to ensure all our customers receive excellent service, and it's wonderful to know we've achieved this for you.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Fantastic and speedy service as always…
Fantastic and speedy service as always - friendly staff.
July 6, 2026
Reply from Protyre Autocare - Cardiff North Clive Street W R
Dear Rhodri Lewis,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team.
We appreciate your business and hope to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Quality setbuce
I have been a customer of this depot in its many names over a very long time. Always had good service at a fair price
June 29, 2026
Reply from Protyre Autocare - Cardiff North Clive Street W R
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Cardiff branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
My 4th time using Protyre Cardiff
My 4th time using Protyre Cardiff, and I would have no hesitation in using them again! Fast service, easy process, and they don't try and rip you off with services you don't need. Staff are polite, the waiting area is always clean (and it has a pretty decent drinks machine there too!)
June 26, 2026
Reply from Protyre Autocare - Cardiff North Clive Street W R
Hello Mark,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cardiff branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Super service from Protyre
We were really impressed by Protyre. The booking was straight forward and we were made very welcome on arrival. The waiting area is really pleasant and the coffee is great. We had the air con re-gassed in our motorhome and the difference is like night and day. Staff were really friendly and helpful too and we also received some really handy tyre advice. The service was prompt and efficient and all at a very fair price. Highly recommended.
June 12, 2026
Reply from Protyre Autocare - Cardiff North Clive Street W R
Hello Anthony,
We are so pleased to hear about your excellent experience with us. It is wonderful to know that our booking process, waiting area, and the re-gassing of your motorhome's air conditioning met your expectations. We are especially happy that our friendly team in centre and helpful tyre advice made such a positive impression. Thank you for your kind recommendation!
Best regards,
Eddie
Customer Care - Protyre
Very helpful and sorted two tyres as…
Very helpful and sorted two tyres as quick as they possibly could and they had 2 tyres in stock.
June 8, 2026
Reply from Protyre Autocare - Cardiff North Clive Street W R
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Cardiff branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Ringing ringing and ringing the branch…
Ringing ringing and ringing the branch to book an appointment but there was no answer.
You lost the business as a result of this.
May 19, 2026
Unprompted review
Reply from Protyre Autocare - Cardiff North Clive Street W R
Dear Customer,
Thank you for taking the time to bring this to our attention. We are sorry to hear that you were not able to get through to the team at our Cardiff branch via the phone.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Fantastic customer service.
Fantastic customer service.
After an issue with the fitting of a tyre to my vehicle, they were extremely helpful in resolving the issue promptly and efficiently. The Manager was particularly helpful
May 8, 2026
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