Easy booking process, very polite on reception desk. Not knowing when my daughter’s car last had its air con checked and re-gassed, I took it to Protyre. Now she has ice cold air con 👍👍
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See what reviewers are saying
Had two front tyres replaced at a very good price point, especially as I took advantage of the "£20 off when purchasing two tyres" offer which was there at my time of purchase. I also took up the o... See more
Had stone through tyre, took wheel to Protyre, they asked to leave it with them as they couldn’t do it same day. However a few hours later they rang to advise that was irreparable and new tyre needed.... See more
The gentleman on reception was both knowledgable and helpful. My only reservation was the 2 hour waiting after a 1.15pm appointment was made.
Company replied
Company details
About Protyre Autocare - Colchester
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 1 Westside Centre, Stanway, CO3 8PH, Colchester, Essex, United Kingdom
- 01206 210245
4.8
Excellent
2K reviews
Asks customers to review
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Poor Service
Booked through etyres, had email confirmation of appointment but on arrival was told no appointment and they were fully booked. Next convenient appointment was in 7 days. Customer service person wasn’t helpful at all. No call to warn me. Two hour round trip and wasted morning.
June 27, 2026
Unprompted review
Nice and friendly staff
Nice and friendly staff
Didn't have to wait long for the M.O.T to be done
July 3, 2026
Friendly and efficient
July 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great air con service
Easy booking process, very polite on reception desk. Not knowing when my daughter’s car last had its air con checked and re-gassed, I took it to Protyre. Now she has ice cold air con 👍👍
July 1, 2026
Reply from Protyre Autocare - Colchester
Hello Dave,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre…
The gentleman on reception was both knowledgable and helpful.
My only reservation was the 2 hour waiting after a 1.15pm appointment was made.
June 26, 2026
Reply from Protyre Autocare - Colchester
Hello Ken,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Staff were really friendly and helpful
Staff were really friendly and helpful. Went above and beyond.
June 24, 2026
Reply from Protyre Autocare - Colchester
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service!
June 22, 2026
Reply from Protyre Autocare - Colchester
Dear Mr Pun,
Thank you for your review!
We’re so pleased to hear you received Excellent efficient service at our Colchester branch.
Your feedback means a lot to us, and we’re glad we could assist you efficiently.
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
Reply from Protyre Autocare - Colchester
Hello Alec,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I was advised by the garage i normally…
I was advised by the garage i normally use to try yourselves and was very pleased with the outcome. The staff were friendly and polite. Would recommend you to friends and family to come to yourselves. Thank you.
June 12, 2026
Reply from Protyre Autocare - Colchester
Hello Denise,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Colchester
Hello Carmel,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Made the appointment drove in waited…
Made the appointment drove in waited comfortably in office area about 1hour later drove out with tracking reset
June 12, 2026
Reply from Protyre Autocare - Colchester
Dear Mr David Green,
We are glad to hear your visit at our Colchester branch was efficient and that we could assist with the tracking reset.
Thank you for your feedback.
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer care - Protyre
Excellent staff
Very helpful staff, talked through what needed done and why. Fixed everything up and got the car through with flying colours.
June 5, 2026
Reply from Protyre Autocare - Colchester
Hello Peter,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The work was completed quicker than…
The work was completed quicker than promised and the information provided on my wheel alignment was very good.
June 1, 2026
Reply from Protyre Autocare - Colchester
Hello Mr Ord,
We would like to thank you for sharing your feedback regarding the service you received at our Colchester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Mazda CX-5 AC regas service
I was happy with the AC service I got on my Mazda CX-5. Your garage is very close to my place of work so this makes you a firm favourite for me now. I would be happy to hear from you about regular car servicing, if this is something you could do.
June 2, 2026
Super quick and easy to talk to
Clutch pedal went and I called straight away only had to wait a few hours on the day my car was done was back on the road in less than 24hrs altogether thanks to these guys
June 8, 2026
Reply from Protyre Autocare - Colchester
Hello Mr Sherwood,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Colchester
Hello Mr Arowojolu,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
A great service as usual.
June 3, 2026
Thanks for sorting out my old Smart…
Thanks for sorting out my old Smart Cabriolet (again) and keeping a classic car on the road.
Great advice, great service and keen parts prices.
April 27, 2026
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