All the staff were professional & friendly. A choice of tyres & cost were offered. Double checked everything after having on going problems with their tracking machines. Would highly recommend Denton... See more
Company replied
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Pulled into Dentons around 12:30 on Saturday they were closing at 1, we had a warning light on the dashboard relating to tyres, they quickly identified the issue of a broken sensor within rear tyre an... See more
Company replied
After complaint to Protyre Autocare Dumfries it was explained to me there had been a communication error between myself and the company. The manager contacted me and explained the error. I was then in... See more
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Great customer service. Would have given 5 stars but website didnt say the above branch couldn't do wheel alignment if my vehicle had lane assist. Would recommend a little astrix and further informati... See more
Company details
About Protyre Autocare - Dumfries
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Annan Road, Dumfries, DG1 3JX, Dumfries, Scotland, United Kingdom
- 01387 254433
4.8
Excellent
1K reviews
Asks customers to review
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Fast efficient service…
September 29, 2025
May use AI-assist with repliesRead more
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Reply from Protyre Autocare - Dumfries
Hello Mark,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Dumfries branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Definitely use these people
Easy to book. Very efficient and friendly staff. Would recommend to anyone.
September 26, 2025
Reply from Protyre Autocare - Dumfries
Hello Sue,
We would like to thank you for sharing your feedback regarding the service you received at our Dumfries branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I received a very good deal for tyres but….
I received a very good deal for tyres, fitting and adjusting the cars tracking through the Protyre website. Unfortunately they couldn’t do the tracking as my car has adaptive cruise control etc. They said they were going to refund the cost of the tracking, it never happened. Also, the 2 front tyres I had replaced had different pressures in them. On the way home the tyre pressure warning light appeared. One had 38 psi and the other had 30 psi when it should be 32psi.
September 24, 2025
Reply from Protyre Autocare - Dumfries
Dear APM,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager, he will investigate this at the centre and will be in touch with you as soon as possible.
Kind regards,
Eddie
Customer Care - Protyre
Quick and easy.
No problems here, ordered 2 tyres online. Booked fitting date and time. They were running behind a little late at the time but tyres fitted with ease and drove away. Will be happy to use again.
September 10, 2025
Reply from Protyre Autocare - Dumfries
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Dumfries branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Had puncture but got us back on the…
Had puncture but got us back on the road with new tyre, great service.
September 17, 2025
Very friendly and helpful staff
Very friendly and helpful staff, but quite a long wait which I wasn’t warned about
September 12, 2025
Reply from Protyre Autocare - Dumfries
Dear Mr Hill,
Thank you for leaving us a review.
We are pleased that you found the team in centre to be friendly and helpful. However, we are sorry to hear that you had a longer than expected waiting time.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Okay dokey 👍
September 10, 2025
Great garage with great people
Great garage with great people. Helped our family with sourcing the right tyre for my car quickly and efficiently so we could enjoy the rest of our only family holiday. Keiran & Faye, a credit to tyre services in the Borders. Thank you . Rick W and family .
September 3, 2025
Very welcoming when we entered the…
Very welcoming when we entered the office. Advised us the cost of the tyres available and very quickly new tyres were fitted
Great service wouldn’t go anywhere else in Dumfries
September 3, 2025
Helpful staff
August 29, 2025
Free tyre check
I used the free tyre check option and booked online. It was easy to book and the members of staff I dealt with were courteous and professional
August 27, 2025
No Hassle fast and efficient
August 27, 2025
I couldn't finalise my purchase on my…
I couldn't finalise my purchase on my Samsung phone and had to use a laptop.
Denton's Tyre service did a great job.
August 27, 2025
Online booking
Online booking, which worked well. Was expected and contacted as agreed. Job completed. Overall, a good experience.
August 15, 2025
Excellent friendly staff made it a…
Excellent friendly staff made it a great experience overall
August 20, 2025
Wouldn't go anywhere else
Absolutely delighted with the professional service I received at the Dumfries Branch. I wouldn't go anywhere else as I can depend on them. They were very busy on an exceptionally warm day but remained cheerful and polite.
August 18, 2025
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