All the staff were professional & friendly. A choice of tyres & cost were offered. Double checked everything after having on going problems with their tracking machines. Would highly recommend Denton... See more
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See what reviewers are saying
Pulled into Dentons around 12:30 on Saturday they were closing at 1, we had a warning light on the dashboard relating to tyres, they quickly identified the issue of a broken sensor within rear tyre an... See more
Company replied
After complaint to Protyre Autocare Dumfries it was explained to me there had been a communication error between myself and the company. The manager contacted me and explained the error. I was then in... See more
Company replied
Great customer service. Would have given 5 stars but website didnt say the above branch couldn't do wheel alignment if my vehicle had lane assist. Would recommend a little astrix and further informati... See more
Company details
About Protyre Autocare - Dumfries
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Annan Road, Dumfries, DG1 3JX, Dumfries, Scotland, United Kingdom
- 01387 254433
4.8
Excellent
1K reviews
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Reply from Protyre Autocare - Dumfries
Hello Lorna,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the service you received. We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
New tyres & tracking
All the staff were professional & friendly. A choice of tyres & cost were offered. Double checked everything after having on going problems with their tracking machines. Would highly recommend Denton Tyres to anyone.
August 10, 2026
Reply from Protyre Autocare - Dumfries
Hello Jayne,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Dumfries branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Dumfries
Hello Mr Callaghan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Dumfries branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Pulled into Dentons around 12:30 on…
Pulled into Dentons around 12:30 on Saturday they were closing at 1, we had a warning light on the dashboard relating to tyres, they quickly identified the issue of a broken sensor within rear tyre and also that the same tyre was on back to front which they refitted.staff were polite, knowledgeable and the cost to repair was good we are holidaying /visiting family in Dumfries and have already been recommending them.
August 5, 2026
Reply from Protyre Autocare - Dumfries
Hello Tricia,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Dumfries branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Dumfries
Hello Mr Fox,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Dumfries branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
From the manager Mr Ritchie who's…
From the manager Mr Ritchie who's guidance and knowledge of his tyre products, which helped me with my choice of tyres to the fitters who completed the job on the car in a professional manner all leading to a stress free outcome.
August 3, 2026
Reply from Protyre Autocare - Dumfries
Hello William,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Dumfries branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Dumfries
Hello Stuart,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Dumfries branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Great service, took the car to Protyre (formerly Dentons) near to closing time and without an appointment and they managed to fit the car in. Not sure if it could have waited over the weekend. Thanks to James and the staff.
July 25, 2026
Reply from Protyre Autocare - Dumfries
Hello Mr Harvey,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Dumfries branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Everything went very smoothly from…
Everything went very smoothly from ordering, payment, booking in and fitting
July 29, 2026
Reply from Protyre Autocare - Dumfries
Dear Mr Harry Neilly,
We are delighted to hear that your experience, from ordering to fitting, was so smooth.
We always strive to provide excellent service, and it's wonderful to know we achieved this for you at our Dumfries branch.
Thank you for your positive feedback!
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer care
Reply from Protyre Autocare - Dumfries
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Dumfries branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Dumfries
Hello Robert,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Dumfries branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service and attention
Always good attention and service given, feel like a valued customer.
July 24, 2026
Reply from Protyre Autocare - Dumfries
Hello Douglas,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Dumfries branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
All paid up online and booked in for…
All paid up online and booked in for the Saturday,arrived 10mins early and the team were straight “on it !!!”.Turned around in 15/20 mins.
Great little chats with the staff,who were all very friendly and professional .
Would highly recommend
July 15, 2026
Reply from Protyre Autocare - Dumfries
Hello Andrew,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Dumfries branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Having a booked appointment made…
Having a booked appointment made fitting very rapid, and being able to select the tyres online made my choices clear
July 8, 2026
Reply from Protyre Autocare - Dumfries
Hello Penelope,
We would like to thank you for sharing your feedback regarding the service you received at our Dumfries branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Not the best
Did not find this company very friendly or helpful. Made me feel I should have booked directly with them and felt the end result was very untidy .Spent nearly £500 so was looking for a better service, to be fair they did fit tyres in record time
July 8, 2026
Reply from Protyre Autocare - Dumfries
Dear Customer,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Had a huge bulge in one of my front…
Had a huge bulge in one of my front tyres late afternoon. Staff were great and had me back on the road after fitting two new front tyres. They hadn’t much life left in them anyway. Great service from friendly staff.
June 24, 2026
Reply from Protyre Autocare - Dumfries
Hello Brian,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Dumfries branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Everything went smoothly
June 22, 2026
I did not have to wait long to get an…
I did not have to wait long to get an appointment.
Staff are polite and friendly. Even though they are short staffed, the service received was 5 star.
June 9, 2026
Reply from Protyre Autocare - Dumfries
Dear Wendy Peacock,
We're so glad to hear you had a 5-star experience with us!
We truly appreciate your kind words about our staff and the prompt appointment at our Dumfries branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - protyre
New tyres
Very helpful manager who managed to fit me in despite being short staffed and busy.
June 8, 2026
Reply from Protyre Autocare - Dumfries
Hello Ingrid,
We would like to thank you for sharing your feedback regarding the service you received at our Dumfries branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I called to get a puncture repair
I called to get a puncture repair. The staff were very helpful and provided a good level of service
June 3, 2026
Reply from Protyre Autocare - Dumfries
Dear Edward Watt,
We are delighted to hear that our team at our Dumfries branch, was able to assist you with your puncture repair.
We strive to provide excellent service to all our customers, and your kind words are greatly appreciated.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
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