Protyre Autocare - Folkestone Reviews 

1,004
TrustScore 5 out of 5

4.9

114 Somerset Road, Folkestone, CT19 4NW Folkestone, Kent, GB


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See what reviewers are saying

Rated 4 out of 5 stars

I had one problem when I arrived at 09.45 the garage was shut but was informed by Graham ( I think ) that they would contact me for another appointment when sorted I got one in the afternoon and jo... See more

Rated 5 out of 5 stars

I booked online very easy and managed to get the next day, so very pleased with that. Very pleasant man who booked me in. Left the car with them went for coffee then back and was all finished and read... See more

Company replied

Rated 5 out of 5 stars

During a recall appointment at an Audi main dealer, I was advised I had a nail in one of the tyres and also that the spare wheel filler was out of date and did I want them replaced. As the car was not... See more

Rated 5 out of 5 stars

The Cheriton branch managed to fit me in at short notice to check puncture - and ordered the required tyre for the Friday after NY Day which was duly fitted in the booked 11 am slot booked. Very ple... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 114 Somerset Road, Folkestone, CT19 4NW, Folkestone, Kent, United Kingdom

  • 01303 270801

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,004)

33,432 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a superb service!

I am a frequent customer because I’m rubbish with tyres and seem to go through a lot.
The service I receive from all the guys is outstanding every single time!

February 3, 2025
Rated 5 out of 5 stars

Excellent patience and service.

My partner got the time slot mixed up and was running very late and all the boys stayed behind as long as they could even though they had commitments outside of work to stay behind just to fit one tyre , and even kept a brave face and a good attitude even better than myself. I was throughly impressed with the service and patience of the whole team. Will recommend to anyone who asks in the future.

January 22, 2025
Rated 5 out of 5 stars

Top quality service on a difficult day

I received fast, professional and top quality service from the whole team, on a day when the guy running the place was clearly under a lot of pressure. He didn't let that affect his staff or his customers - very impressed!

January 22, 2025
Rated 1 out of 5 stars

Don't trust the website filters

Entered Reg and chose tyres that weren't suitable for my vehicle. Waste of time and now a long waiting time to get my money back.

January 10, 2025
Protyre Autocare - Folkestone logo

Reply from Protyre Autocare - Folkestone

Dear Andrew Cackett,

Thank you for bringing this to our attention. We are sorry to hear that you had been recommended incorrect tyres via the reg search our website. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Excellent service

Easy to use website and a choice of tyre manufacturers. I was able to choose an appointment time which suited me. All the staff I spoke to were very friendly and helpful. On arrival at the appointed time I was informed the wait would be about half an hour but the car key was returned to me within 25 minutes. There was no paperwork to complete as I had booked on-line. Excellent service.

December 18, 2024

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