I had one problem when I arrived at 09.45 the garage was shut but was informed by Graham ( I think ) that they would contact me for another appointment when sorted I got one in the afternoon and jo... See more
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I booked online very easy and managed to get the next day, so very pleased with that. Very pleasant man who booked me in. Left the car with them went for coffee then back and was all finished and read... See more
During a recall appointment at an Audi main dealer, I was advised I had a nail in one of the tyres and also that the spare wheel filler was out of date and did I want them replaced. As the car was not... See more
The Cheriton branch managed to fit me in at short notice to check puncture - and ordered the required tyre for the Friday after NY Day which was duly fitted in the booked 11 am slot booked. Very ple... See more
Company details
About Protyre Autocare - Folkestone
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
114 Somerset Road, Folkestone, CT19 4NW, Folkestone, Kent, United Kingdom
- 01303 270801
4.9
Excellent
1K reviews
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I booked online very easy and managed…
I booked online very easy and managed to get the next day, so very pleased with that. Very pleasant man who booked me in. Left the car with them went for coffee then back and was all finished and ready for me. Brilliant job done.
July 27, 2026
Great service
Great service, reception friendly, work carried out in a professional manner.
August 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - Folkestone
Hello Susan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Folkestone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
One little hitch that was sorted
I had one problem when I arrived at 09.45 the garage was shut but was informed by Graham ( I think ) that they would contact me for another appointment when sorted I got one in the afternoon and job completed It was out of their control but soon got sorted
July 22, 2026
Helpful friendly staff who delivered a…
Helpful friendly staff who delivered a quick and efficient service.
July 13, 2026
Reply from Protyre Autocare - Folkestone
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Folkestone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Had a slow puncture
Had a slow puncture, phoned up. Took it straight in and got it sorted, they are friendly and it’s my goto place for tyres and brakes
July 8, 2026
Reply from Protyre Autocare - Folkestone
Hello Mr Allan,
We would like to thank you for sharing your feedback regarding the service you received at our Folkestone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Dealt with me straight away
Dealt with me straight away. No waiting and vehiclecteadycwithin the hour. Pleasant guys,quick service good price.
July 8, 2026
Reply from Protyre Autocare - Folkestone
Hello Geoff,
We would like to thank you for sharing your feedback regarding the service you received at our Folkestone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Trust in the staff and the work done.
July 6, 2026
Reply from Protyre Autocare - Folkestone
Hello Rod,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Folkestone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I took my golf for my air conditioning…
I took my golf for my air conditioning and they sorted it out for me
July 3, 2026
Reply from Protyre Autocare - Folkestone
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Folkestone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Folkestone
Helo John,
We appreciate you leaving us a positive review. Its is great to hear that you found the tyres to be good and at a competitive price, also the service by the team at Folkestone to be good. Thank you for your custom and we hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Folkestone
Hello Mr Underdown,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Folkestone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I Just left the car for just over an…
I Just left the car for just over an hour and the tyre were fitted and the tracking done when I returned.
June 27, 2026
Reply from Protyre Autocare - Folkestone
Hello Colin,
We would like to thank you for sharing your feedback regarding the service you received at our Folkestone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Folkestone
Dear Customer,
We appreciate your 5-star review.
We are happy you found our team at our Folkestone branch, helpful and friendly.
Thank you for your feedback.
We look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care -Protyre
Easy to book online for chosen time…
Easy to book online for chosen time next day. Prompt service 2 tyres fitted and away in 25 minutes. Great service, hassle free. Highly recommended.
June 24, 2026
Reply from Protyre Autocare - Folkestone
Hello Simon,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Folkestone branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Been there twice and good service both…
Been there twice and good service both time's very polite and friendly staff had the AC regas on mine and my son's car both time's was a hassle free brilliant
June 24, 2026
Reply from Protyre Autocare - Folkestone
Hello Steven,
We would like to thank you for sharing your feedback regarding the service you received at our Folkestone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I was helped immediately and my car…
I was helped immediately and my car received it's new rear tyres within an hour of seeking advice about them
June 22, 2026
Reply from Protyre Autocare - Folkestone
Hello Jean,
We would like to thank you for sharing your feedback regarding the service you received at our Folkestone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Folkestone
Hello Nicky,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Folkestone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Folkestone
Hello Joy,
We're so glad to hear your appointment was on time and our mechanic was helpful. Thank you for your kind words!
Best regards,
Eddie
Customer Care - Protyre
Every time I come to the Folkestone…
Every time I come to the Folkestone branch the team are always helpful, polite, professional- can’t fault these guys…
June 12, 2026
Reply from Protyre Autocare - Folkestone
Hello Martin,
We truly appreciate your wonderful feedback! We are delighted to hear our in centre team consistently provides helpful, polite, and professional service. Thank you for sharing your positive experience.
Best regards,
Eddie
Customer Care - Protyre
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