Protyre Autocare - Halesworth Reviews 

38
TrustScore 4.5 out of 5

4.7

5B Blyth Road, Blyth Road Industrial Estate, IP19 8EN Halesworth, Halesworth, GB


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Rated 5 out of 5 stars

Previously book up within 2 weeks anf my appointment confirmed at 8.30.when l arrived there was six poeple in front of me .the lady ask my name which l confirmed .then l was to done first.

Rated 5 out of 5 stars

My rear on side tyre had a screw buried. So went to my local garage. Hill Crest Huntingfield. They suggested you I have been before. Very polite quick to asses and the tyre was replaced within... See more

Rated 3 out of 5 stars

The booking and execution of works was conducted as speedily as might be expected and to a reasonable standard, whereas the additional unsolicited advice was wildly at odds with reality. 'The Vehic... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 5B Blyth Road, Blyth Road Industrial Estate, IP19 8EN, Halesworth, Halesworth, United Kingdom

  • 01986 873661

4.7

Excellent

TrustScore 4.5 out of 5

38 reviews

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4.7

All reviews

(38)

34,477 reviews in the last 12 months

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Rated 5 out of 5 stars

Slick & quickness

Previously book up within 2 weeks anf my appointment confirmed at 8.30.when l arrived there was six poeple in front of me .the lady ask my name which l confirmed .then l was to done first.

May 8, 2024
Rated 5 out of 5 stars

Great job

Great job. Looked after my bike ad charged the low battery during the tyre replacement.

November 10, 2021
Rated 5 out of 5 stars

Efficient

Prordered my tyres online and went along at appointment time for fitting. All went smoothly. Polite staff. Would use again.

October 21, 2021
Rated 5 out of 5 stars

Once again top team

Once again Daren, Gareth & Lauren go above and beyond in sorting my car, i know im in good hands every time i need tyres or brake work for my pride joy

September 10, 2021
Protyre Autocare - Halesworth logo

Reply from Protyre Autocare - Halesworth

Hi there, thank you for taking the time to tell us how team Protyre helped you. It's fantastic to hear that they have gone above and beyond with the work needed on your car. I will make sure to pass on your thanks to them and we look forward to seeing you again in the future! Many thanks, Daniel - Team Protyre

Rated 5 out of 5 stars

My rear on side tyre had a screw…

My rear on side tyre had a screw buried. So went to my local garage.
Hill Crest Huntingfield.
They suggested you I have been before.
Very polite quick to asses and the tyre was replaced within 15mins approx.
Quickly explaining that the tyre was run flat type.
A lesser charge was paid as Hill Crest had recommended me to you.
Very impressed service certainly with a smile.
Regards Chrissie Kitchen

September 8, 2021
Rated 3 out of 5 stars

Better analysis and reporting required.

The booking and execution of works was conducted as speedily as might be expected and to a reasonable standard, whereas the additional unsolicited advice was wildly at odds with reality.
'The Vehicle Health Check Page 2 - Brake Specification and Inspection Report', is inaccurate, despite a complete strip down of the NSF assembly to access and replace the wheel bearing. The passenger side front brake pads were stated as being '12mm - Estimated 35,000 miles before inspection required'. When they then came up as an advisory in the subsequent MOT, I checked and replaced them, as the thickness was between 3 - 5 mm and 8 - 9 mm on each pair and worn very unevenly, as were the discs. This somewhat begs the question 'Why offer three pages of information, geared to further product sales, if it is critically inaccurate'?
The Halesworth branch is predominately a wholesale tire outlet, so I do not expect the same degree of service as a local garage but I do expect that I should be able to trust the advice given. The Beccles branch on the same evaluation stated' Visual check GREEN estimated 28,000 before inspection required' by which time the brakes would have been long failed at MOT and replaced. Why both branches should have voluntarily offered different but equally inaccurate assessments seems pointless, when it was the MOT that accurately identified that they were in poor condition.
I do hope that the disparity between what is said over the counter and otherwise written in these pseudo reports is addressed, as the staff seem both helpful and capable.

August 18, 2021
Protyre Autocare - Halesworth logo

Reply from Protyre Autocare - Halesworth

Dear Mr East,

Thank you for bringing this to our attention.

The area manager has been informed of the matter, he will be looking into this at the centre and will be in contact in due course to discuss this further.

We apologise for any inconvenience that may have been caused.

Kind regards,
Phoebie
Team Protyre

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