Protyre Autocare - Ilkley Little Lane Reviews 

1,096
TrustScore 5 out of 5

4.9

Little Lane, Ilkley, LS29 8HZ Ilkley, West Yorkshire, GB


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Rated 5 out of 5 stars

Booked in on Friday before a bank holiday weekend, it was clearly very busy on arrival, Nathan was juggling well esp being an operative down due to illness, as always he’s calm cool and collected. Adv... See more

Company replied

Rated 5 out of 5 stars

2nd visit to have tyres supplied by Black Circles fitted. Great service again. Tyres inflated to the correct pressures and tyre monitoring system reset on the car. Now our default business to use... See more

Company replied

Rated 5 out of 5 stars

Nathan and the team are absolutely spot on. They’re friendly, professional, knowledgeable and always willing to help. They do exactly what they say they’ll do, when they say they’ll do it, which is so... See more

Company replied

Rated 3 out of 5 stars

The premises and staff look presentable when I've checked them out, it normally shows good quality work. On my actual visit to have 5 tyres fitted to newly refurbished wheels that is what I expected,... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Little Lane, Ilkley, LS29 8HZ, Ilkley, West Yorkshire, United Kingdom

  • 01943 600028

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,096)

33,962 reviews in the last 12 months

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Rated 5 out of 5 stars

Good valve for money

Good valve for money, prompt service and a free wheel alignment included, due to having to move appointment to next day.

March 30, 2026
Rated 5 out of 5 stars

Had a fantastic experience at Pro Tyres…

had a fantastic experience at Protyre in Ilkley. I went in because a warning light had come on in my car, and they managed to diagnose and fix the issue on the same day. The whole process was incredibly efficient.
What really stood out was the level of communication. When I went to pick up my car, they actually brought out the broken part and showed me exactly what had gone wrong. No garage has ever done that for me before, and it gave me real confidence in the work they’d done.
A special shoutout to Ryan, who handled everything from start to finish. He was absolutely amazing — polite, easy to talk to, professional, and provided excellent customer service throughout. I honestly can’t fault him.
Highly recommend Pro Tyres Ilkley. Efficient, transparent, and genuinely helpful.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Nothing is a problem

I have used Protyre on numerous occasions and on every visit they have been professional and will endeavour to resolve my issues. Some classics are "Daughter back from University, oops forgot the mot, or there is a funny noise in the car" All resolved by Protyre within a short time frame with major work done to resolve the matter before she went back ! I had a wheel balance issue and presto they were there sorting it. Courteous and good pricing I would highly recommend the skilled team here.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

The car failed its MOT but the staff…

The car failed its MOT but the staff gave some helpful constructive advice as to what needed to be done to get it through the retest. Whilst I was waiting in the reception I overheard another customer booking his car in for a service and some other work, who commented "you guys look after our cars well"

March 23, 2026
Rated 1 out of 5 stars

Just a poor experience.

I was looking for new summer tyres for my F10 M5 - order 3000573086. I wanted to try the Falken RS820 and so how they compared to premium tyres that were twice the price.

Protyre had them at a good price, about £130 cheaper than black circles.

I should have gone to black circles.

When I arrived at Ilkley I was told I was the first car they had booked in and changing 4 tyres would take 2 hours. This seemed a little long in my experience.

I went to have breakfast nearby and came back an hour later ready to wait (and my 2 year old was keen to watch a garage in action). It was clear to see why it would take 2 hours because 2 of the staff were just stood around. The one and half staff that I saw working on my car after I waited were working on one of the employees dirt bike’s tyres. This was whilst my car was on trolley jacks half done….

2 hours is fine if the work is right and that time is spent on my purchase. But it wasn’t and could easily have been done in half the time if my purchase was given the full attention is deserved. Last week I did my first long journey following the fitting and the vibration is off the scale. 50-70mph felt like cobbles.

I had all 4 wheels rebalanced today and the local garage showed me the before and after for each wheel. They were all off by 50-70g with 2 wheels only being ‘single/static balanced’.

The Falken RS820 tyres are good (really good to be fair to Falken), but the quality of fitting, lethargy of staff and respect for a customers time means I won’t be buying returning to protyre.

Pay a little more and have it done right first time by a company that treats it’s customers properly

March 11, 2026
Protyre Autocare - Ilkley Little Lane logo

Reply from Protyre Autocare - Ilkley Little Lane

Dear James,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Trusted and efficient.

It was my cars MOT and service day,it failed! Big parts needed and work but it was done by closing time despite a parts search at one point.
As always they couldn't have been more helpful and thorough.

March 9, 2026
Rated 5 out of 5 stars

Top class

Top class. Excellent customer care and got me out of a real fix with a puncture at short notice

February 25, 2026

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