Went in for a puncture repair, met by friendly, knowledgeable staff, provided time that car would be ready, met expectations. Very good service and won’t hesitate to return.
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See what reviewers are saying
Once again only too pleased to award five stars to the Protyre team in Matlock. Drove into the branch after an ABS sensor was damaged in an encounter with a particularly deep pothole and the team gave... See more
If I have any tyre issue it’s always the first port of call. In recent times I find it’s best to make an appointment on-line first, but the staff are always helpful, without any sucking-of-teeth with... See more
I had a traumatic 24hrs with a relative in hospital and it was Bank Holiday Monday. I needed a new tyre before I travelled back to Sheffield and they did not have an immediate appt. However they did... See more
Company details
About Protyre Autocare - Matlock
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
4 New Street, DE4 3DN, Matlock, United Kingdom
- 01629629290
4.7
Excellent
570 reviews
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puncture repair
Went in for a puncture repair, met by friendly, knowledgeable staff, provided time that car would be ready, met expectations. Very good service and won’t hesitate to return.
July 16, 2026
Reply from Protyre Autocare - Matlock
Hello Mr Geraghty,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Matlock branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Matlock
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Matlock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Really excellent service
Really excellent service. I could not find the locking nut. It was located and another appointment arranged. Thank you to the team for your help.
It is a pleasure to deal with you all. Thanks, Mike.
July 15, 2026
Reply from Protyre Autocare - Matlock
Hello Mike,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Matlock branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Big shout out to the team at Matlock…
Big shout out to the team at Matlock Protyre for squeezing me in for essential work and for going above and beyond, very much appreciated.
July 9, 2026
Unprompted review
Reply from Protyre Autocare - Matlock
Hello Rob,
We would like to thank you for sharing your feedback regarding the service you received at our Matlock branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team went above and beyond for you.
Many thanks again for taking the time to provide us with such positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Excellent service
July 8, 2026
Reply from Protyre Autocare - Matlock
Hello Mr Siddall,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Matlock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Matlock
Hello Steve,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Matlock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Matlock
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Matlock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
FIRST CLASS AND FRIENDLY STAFF
June 22, 2026
Reply from Protyre Autocare - Matlock
Hello Alan,
We're glad you had a positive experience with our team at Matlock. We appreciate your kind words.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Matlock
Hello Mr Layzell,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Matlock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
very helpful and friendly mechanic…
very helpful and friendly mechanic .replaced our flat tyre very quickly .happy customer .thank you
June 12, 2026
Reply from Protyre Autocare - Matlock
Hello Michele,
We would like to thank you for sharing your feedback regarding the service you received at our Matlock branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very pleased
Booked online for my car to have it's air con regassed, not a bad price but also have offers on with discounts which was a nice suprise, was very simple and easy to book, took my car to the garage on the day I booked for, and the men that I spoke to were all very friendly, explained everything to me, and it was all sorted fairly quickly, very pleased.
June 3, 2026
Reply from Protyre Autocare - Matlock
Hello Amanda,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Matlock branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Wrong parts supplied
The staff at Matlock were very helpful given the fact that they had been supplied the wrong brake parts and could not get replacement parts the same day. They had to re-assemble the brakes with the old parts and I had go back another day to have the new parts fitted.
The supplier of the parts refused to offer any help.
Had the correct parts been supplied initially then it would have been 5 stars
May 21, 2026
I had a traumatic 24hrs with a relstive…
I had a traumatic 24hrs with a relative in hospital and it was Bank Holiday Monday. I needed a new tyre before I travelled back to Sheffield and they did not have an immediate appt. However they did it within the hour because of my circumstances which was a very kind gesture and I shall be going there for my tyres in thr future. A big thankuou for taking one stress from my day
Kate
May 25, 2026
Unprompted review
Ordered tyres online and fitted in…
Ordered tyres online and fitted in Matlock seamless
Thanks so much
Mrs Peat
May 22, 2026
Five stars for a great team!
Once again only too pleased to award five stars to the Protyre team in Matlock. Drove into the branch after an ABS sensor was damaged in an encounter with a particularly deep pothole and the team gave the car a thorough examination, arranging an appointment for an new ABS sensor and other work to be carried out the following day. It meant that our car was fully restored in having not only a new ABS sensor but also the other work done in just over 24 hours after the pothole damage. Great work by a friendly and highly skilled team!
May 8, 2026
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