Another great service experince at Protyre Middlesbrough. Contacted Steve early morning with an issue on my wife's car, he asked if we could bring it straight down and by lunchtime the issue was resol... See more
Company replied
Location
Switch location14 Cannon Park Road, Middlesbrough, TS1 5JP Middlesbrough, Teeside, GB
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Have used Protyre before albeit a different branch. Handed them my keys had a bit of a wait which I expected. Guy came out handed me my keys. Told me where it was parked and walked away. No communic... See more
Company replied
Excellent service. Good price. Excellent communication. Loved having a specific time for tyre fitting as it saves a lot of hanging around. Highly recommended.
Company replied
Came in as van sounded terrible .the lads and lady at reception couldn't be more helpful.as it turned out had a minor collision the next day and they arranged window and mirror replacement .really hap... See more
Company replied
Company details
About Protyre Autocare - Middlesbrough
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
14 Cannon Park Road, Middlesbrough, TS1 5JP, Middlesbrough, Teeside, United Kingdom
- 01642 248100
4.6
Excellent
958 reviews
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Reply from Protyre Autocare - Middlesbrough
Hello Chloe,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service
Excellent service. Good price. Excellent communication. Loved having a specific time for tyre fitting as it saves a lot of hanging around. Highly recommended.
November 4, 2026
Reply from Protyre Autocare - Middlesbrough
Hello William,
We would like to thank you for sharing your feedback regarding the service you received at our Middlesbrough branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Not the experience I have had before.
Have used Protyre before albeit a different branch. Handed them my keys had a bit of a wait which I expected. Guy came out handed me my keys. Told me where it was parked and walked away.
No communication to tell me if there was any problems or what they found. Just here you go and off you pop.
October 30, 2026
Reply from Protyre Autocare - Middlesbrough
Dear John Punshon,
Thank you for sharing your feedback with us. We appreciate you taking the time to highlight your recent experience. We are concerned to hear about the lack of communication you experienced when your keys were returned. It is important to us that we explain our findings clearly, and we will address this with our team in centre to improve our handover process.
If you have any questions or for any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
MOT on time
MOT , prompt attention in reception,rang me as soon as car ready , no waiting
October 30, 2026
Reply from Protyre Autocare - Middlesbrough
Hello Bully,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Middlesbrough
Hello Barrie,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The workers were excellent but prices…
The workers were excellent but prices were expensive
October 21, 2026
Very good friendly reception and staff
2 new tyres fitted punctual for my appointment certainly recommend and I expect to go back not too soon I hope would like the other 2 tyres to last a bit longer 👍
October 21, 2026
Reply from Protyre Autocare - Middlesbrough
Hello Allan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Always a pleasure
Always a pleasure, really well looked after every time, and nothing is any ever trouble!
October 19, 2026
Reply from Protyre Autocare - Middlesbrough
Hello Esther,
We would like to thank you for sharing your feedback regarding the service you received at our Middlesbrough branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very poor customer service
Not prepared to go into detail about my experience, suffice to say I will not be using them in the future.
October 15, 2026
Unprompted review
Reply from Protyre Autocare - Middlesbrough
Dear Stuart Crockett ,
Thank you for your feedback.
We are sorry to hear that you feel this way and that your experience did not meet your expectations.
We can see that your concerns have already been raised with our senior management team and are currently being investigated. Once the review has been completed, the appropriate action will be taken in line with our internal procedures.
Thank you for bringing this matter to our attention.
Kind regards,
Kayliegh
Customer Care Team
I won’t be a returning customer
Well my booking was 3, told I’d have an hour wait to swap the tyre, could have texted to ask me to come in an hour later. The staff need to be mindful of their conversations when customers are in the waiting area! I won’t be back!
Not sure how long someone waits for a manager to reach out! But I guess it looks good if you reply saying they will!
October 6, 2026
Reply from Protyre Autocare - Middlesbrough
Dear Jane,
Thank you for your feedback . We are sorry to hear that your recent visit to our Middlesbrough branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Confidence in company
Very friendly knowledgeable and supportive
Explain fully what’s required always considering me in all decision and work carried out to the highest standard Steve and Zara are very accomodating and welcoming Thank you
October 2, 2026
Unprompted review
Reply from Protyre Autocare - Middlesbrough
Hello Elaine,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service
October 7, 2026
Reply from Protyre Autocare - Middlesbrough
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Middlesbrough
Hello Thomas,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Top Notch
Always remember this has been my go to garage. I’ll always recommend your services.
October 5, 2026
Reply from Protyre Autocare - Middlesbrough
Hello Solomon,
We would like to thank you for sharing your feedback regarding the service you received at our Middlesbrough branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Easy to book mot online and great…
Easy to book mot online and great friendly staff who explain everything in detail. Fantastic
September 30, 2026
Reply from Protyre Autocare - Middlesbrough
Hello John and Jackie,
We would like to thank you for sharing your feedback regarding the service you received at our Middlesbrough branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent customer service
October 2, 2026
Reply from Protyre Autocare - Middlesbrough
Hello Lesley,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Aircon regas
I was using a Groupon voucher and on arrival the Reception processed my order well. I left my car and received a phone call after a while to inform car was ready. The air conditioner is working perfectly. Staff were efficient and friendly
September 25, 2026
Came in as van sounded terrible .the…
Came in as van sounded terrible .the lads and lady at reception couldn't be more helpful.as it turned out had a minor collision the next day and they arranged window and mirror replacement .really happy with service and didn't have van off road too long for work
September 30, 2026
Reply from Protyre Autocare - Middlesbrough
Hello Stephen,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Booked my car in for MOT it failed..The…
Booked my car in for MOT it failed..The staff were so nice told me they could repair my car and they did can’t fault the service
September 30, 2026
Reply from Protyre Autocare - Middlesbrough
Hello Mr Linklater,
We would like to thank you for sharing your feedback regarding the service you received at our Middlesbrough branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Middlesbrough
Hello Mr Jackson,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Middlesbrough branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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