Protyre Autocare - Segensworth Reviews 

1,004
TrustScore 5 out of 5

4.9

Unit 1 Concorde Way, Concorde Park, PO15 5FG Fareham, Hampshire, GB


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Rated 5 out of 5 stars

First class service , good honest advice , work completed in a timely manner and to a very high standard . I would and do recommend Protyre to all my friends and family. Five star service . Paul is al... See more

Company replied

Rated 5 out of 5 stars

Needed 4 new tyres for my daughters car. Pro Tyres asked about make, preference ,budget, annual mileage etc . No pushy sales just sound advice. Booked convenient time for fitting where wheels balanced... See more

Company replied

Rated 5 out of 5 stars

Brilliant service today from Paul and his staff, always courteous, polite and friendly. The place is always clean and spotless. They passed my car with a few advisories, but nothing major so can wait... See more

Company replied

Rated 4 out of 5 stars

My recent experience with Protyres was excellent. There was initially an issue with a delay in collecting my car for the MOT and service but the Manager kept me fully informed of the problem due to st... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 1 Concorde Way, Concorde Park, PO15 5FG, Fareham, Hampshire, United Kingdom

  • 01489 346446

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,004)

33,010 reviews in the last 12 months

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Rated 5 out of 5 stars

Great team nice location

I booked an appointment at the new Segensworth site. I’m aware this is a new location but it was clean and tidy. I was welcomed and booked in, being offered a tea or coffee. Paul took great care of meeting me up to date and explaining what the team were doing. I even had a courtesy call to see how my vehicle was a short time after leaving. I will be back if and when anything else needs attention either with the wife’s or my car. Thanks Paul 👍🏻

September 20, 2025
Unprompted review
Protyre Autocare - Segensworth logo

Reply from Protyre Autocare - Segensworth

Hello Ian,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Segensworth branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Brilliant service at Segensworth

These guys went above and beyond today.

I booked in for 2 tyres and the guys quickly spotted serious damage on my wheel. We then realised we had no way of getting my spare off the van as we had no locking nut. They did everything possible to get me on the road safely and did not charge me for their efforts.

I've avoided a serious possibility of an accident thanks to these guys.

Really appreciate these guys and I will 100% be back very soon with my new wheel in hand.

September 18, 2025
Unprompted review
Protyre Autocare - Segensworth logo

Reply from Protyre Autocare - Segensworth

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Segensworth branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Not all heroes wear capes!!!

My clutch went on my car and these amazing guys had it fixed and back on the road by the end of the week! Not all heroes wear capes!!!

September 17, 2025
Protyre Autocare - Segensworth logo

Reply from Protyre Autocare - Segensworth

Hello Mysti​,

We would like to thank you for sharing your feedback regarding the service you received at our Segensworth branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Highly recommend Paul and the team!

Paul and the team were incredible for my recent MOT! Super friendly, helpful and professional.

September 17, 2025
Protyre Autocare - Segensworth logo

Reply from Protyre Autocare - Segensworth

Dear Miss Dunford,

We're happy to hear that you had a positive experience with your recent MOT at our Segensworth branch .

We appreciate your kind words regarding our team's friendly and professional service!

We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre

Rated 5 out of 5 stars

Good service supplied for a tyre…

Good service supplied for a tyre change. Reasonable prices too

September 15, 2025
Protyre Autocare - Segensworth logo

Reply from Protyre Autocare - Segensworth

Hello Belinda,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Segensworth branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 4 out of 5 stars

Tiny room for improvement

Have used Hi-Q, Autoshops (ex F1) and Kwikfit, i thought I'd go back to a brand I hadn't used for a long time, ProTyre.

The website was easy to use, very reasonable pricing compared to other major retailers and the booking process was faultless.

As recommended, I arrived 10 mins early at the new Segensworth location, all bright, clean and very professional. Met but a young mam who was courteous, polite and knew what to do.

I sat at 1025, offered a free refreshment, and told hopefully won't be too long. This is the only bit that went a bit wrong. Advertised as approximately an hour but maybe longer., I ended up waiting 2 ¾hrs.

I was advised they had a small issue with the front wheel alignment, but this much longer delay meant a delay with other appointments and my employment.

It's obviously quite a new location so will give them another chance when applicable, so just a 4/5 for now

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Booked car in for an MOT and service.

Booked car in for an MOT and service. Car failed MOT but staff informed me of necessary work and cost incurred for a pass certificate. All work carried out on the car on the exact same day. Excellent customer service. Very welcoming, friendly and efficient service all round. I will definitely use this service again and would not hesitate to recommend your business to friends and family.

July 30, 2025
Protyre Autocare - Segensworth logo

Reply from Protyre Autocare - Segensworth

Hello Mr Hayfield,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Segensworth branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Paul and his team are my go to garage…

Paul and his team are my go to garage whether it’s for a MOT or anything needed for mine & my partners car.
No rip offs and 100% trust!
Paul and his team always try & squeeze me in if an emergency occurs.
I will never use a different garage all the time these guys are there.
Great work, best customer service and of course great banter :)
Looking forward to seeing your new garage Paul & Team
A & T

August 21, 2025
Unprompted review
Rated 2 out of 5 stars

Normally great service but poor on this occasion

Normally great service, but on this occasion I was prompted via email to book in for my mot via the link so did so for Wickham, I didn’t get a follow up email or call to let me know Wickham was closed and I’d need to go to Fareham, it was only by chance I drove passed and notice Wickham had been demolished, then saw on your website Wickham appointment needed to go to Fareham!!! Had I not have seen this in advance I’d have gone to Wickham on the day!! No apology in the day when I flagged this! I was told when I got there it would be just over an hour as they were running two garages out of the one site, they said they would call when it was ready…. 2 hours later no call!!! So I walked back only to find it ready but nobody had bothered to call me! Again no real apology just an excuse that the manager had had to go to another branch! Less than aspirational service I would say!!

August 18, 2025
Protyre Autocare - Segensworth logo

Reply from Protyre Autocare - Segensworth

Dear Lisa Holliman-Reid,

Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Excellent Service for a non-expert driver.

The staff were pleasant and very helpful.
You were able to fit me in the same day, I turned up in the morning and the tyre was repaired by 4:30pm.
The price was lower than I expected.
A second tyre was checked and declared fit for the road, I would have been none the wiser if you'd told me it needed replacing - so thank you for your honesty.

August 13, 2025
Rated 5 out of 5 stars

First class job

After initial diagnosis, Paul and his team responded quickly to locate all the required parts and completed a first class job quickly. Thanks

August 4, 2025
Rated 5 out of 5 stars

Stress Free Service

Super friendly, efficient & knowledgeable. Quick turn around with courteous staff, everything went smoothly

July 23, 2025
Protyre Autocare - Segensworth logo

Reply from Protyre Autocare - Segensworth

Dear Customer,
We appreciate you taking the time to share your positive experience. We're happy to hear that our team at Wickham was friendly, efficient, knowledgeable, and courteous. we will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

Amazing service

After a tyre blow out on the way to work I was fortunate enough to speak to Paul at Protyre Wickham. He advised me to come to them as soon as my AA recovery was ready and the team fit me a new tyre and had my car ready to go again within twenty minutes. I have had so many bad experiences with garages but I cannot rate this one highly enough. Professional, accommodating, friendly and efficient.

July 14, 2025
Unprompted review
Protyre Autocare - Segensworth logo

Reply from Protyre Autocare - Segensworth

Hello Sally,

We're happy to hear that we could assist you quickly after your tyre blowout. It's great to know our team provided professional, accommodating, friendly, and efficient service. Thank you for your high rating!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Friendly and helpful staff in Wickham section at Fareham

I was initially a bit grumpy because the Wickham service had temporarily moved to Fareham. But the people were so helpful that my grumpiness soon went away.
They gave me a chance NOTto change the tyre as the damage I'd been told about was not as severe as inicated. I appreciate that level of honesty (and got the tyre anyway).

July 2, 2025

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