I was lost and they guided me to their outlet. Great customer service from that phone call, welcome on arrival, tea, bit of local tourist info thrown in too Thankyou!
Company replied
Unit 11 Haviland Road, Ferndown Industrial Estate, BH21 7RZ Wimborne, Dorset, GB
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I was lost and they guided me to their outlet. Great customer service from that phone call, welcome on arrival, tea, bit of local tourist info thrown in too Thankyou!
Company replied
Prompt attention knowledgeable Sorry they did not provide any written n results of supplementary checks. Wheel alignment let steering wheel out of centre was corrected for.
Not ideal getting a puncture at 9:30pm on the night before you have to drive to Bristol to catch a holiday flight the next morning! So I ended up at Protyre for 8:30am the following day needing a quic... See more
Great service, explained everything to me about what was going on, and recommended a brilliant cafe so I could get a bite to eat and drink before heading home
Company replied
Written by the company
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Unit 11 Haviland Road, Ferndown Industrial Estate, BH21 7RZ, Wimborne, Dorset, United Kingdom
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All staff very helpful and sorted out the problem with my flat tyre very quickly and replaced it fast with a decent tyre I could afford .Thankyou so much for your speedy service .
Tyreland Ferndown
If you are looking for an off-centred steering wheel and gaslighting, then this is the place for you. If you want your wheels aligned correctly, I would steer well clear.
Took my car in for alignment as the steering wheel was off centre. Once the car was handed back, it was immediately obvious that the problem still existed and was actually worse. I drove straight back, expecting them to offer to have a look again. What actually happened was that they gaslit me into thinking there was something wrong with the car and refused to correct the mistake, falsely claiming the car's computer systems made it impossible to centre.
Another, better, local firm has just sorted it in 20 minutes, so it would seem that the car is actually fine.
Absolutely do not recommend this branch, due to both their apparent inability to align wheels correctly, and their appalling attitude towards customers.

Reply from Protyre Autocare - Wimborne
Booked online via Protyre website whilst being recovered found a local branch with stock able to fit next day. Using the main site I expect timings to be updated etc. Booked in for 08:30, surprising for a Bank holiday but at the same time whilst in the situation I was in not going to argue.
When I got there branch didn't open until 9:30. Whomever opened up, drove up in his car like he stole it. Gave sass about the time, said should have checked the branches own website. Which when you look at it they can't even spell Wimborne correctly so that gives me so much confidence.
Then he proceeded to walk up to staff who where waiting in their vehicles and b!tch about people booking in too early! Seriously, do it in private not in front of customers.
General attitude problem and after speaking to a few others it's seemingly a common consensus. Will not use again!

Reply from Protyre Autocare - Wimborne
Efficient courteous professional service. Pricing seems very fair. New tyres fitted at agreed time.
Great to find staff that are knowledgeable, keen to assist. Listening to them dealing with other enquiries confirmed this.
Everything was quick and simple with no fuss. A wonderful service.
Helpful friendly staff, checked all tyres and replaced quickly. Nice to have a waiting area too.
Fast service and competitive prices with friendly helpful staff
Absolutely brilliant service. Got me out of trouble on a Saturday lunch time.
Cannot fault the service .
Went back Monday morning for the tracking to be done. Like a different car.
Thank you so much .
Friendly customer service, good prices and coffee whilst the work is being done!
Quick, efficient and very friendly. Bonus they were open on the Easter weekend (sat), that helped a lot.
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